Customer Service Data Entry
Resume:
Broomfield, CO *****
**********@*****.***
SUMMARY
Guest-oriented Reservation Agent
with advanced-level reservation
and customer service skills.
Proficient in effectively managing
daily correspondences and
operational tasks to exceed
customers' expectations and
expand customer base. Friendly,
organized and hardworking with
strong skills in [Software].
SKILLS
• Problem-Solving
• Standards Compliance
• Tractor Operation
• Loading and Unloading
• Team Collaboration
• Decision Making
• Physical Strength and Stamina
• Claim Writing
• Unclaimed Baggage Handling
• Protective Equipment Use
• Accuracy and Precision
• First Aid Certification
• Critical Thinking
• Deadline Meeting
• Willing to Learn
• Data Entry
• Microsoft Office
• Relationship Building
• Production Documentation
Vanessa Morgan
EXPERIENCE
August 2021 - Current
Passenger Service Agent Frontier Airlinex Menzies Aviation Denver, CO
September 2019 - March 2020
Baggage Service Office Agent for American Airlines ABM Solution Denver, CO
March 2019 - March 2020
Customer Service Representative Bags Inc. Denver, CO
• responsible
• Assembled and issued tickets, travel insurance policies, and itineraries.
• Printed itineraries and tickets for average
• Passengers each day.
Boosted bookings using detailed knowledge of facility, services and offerings when closing reservations for customers.
•
Provided clients with assistance in preparing required travel documents and forms.
•
Delivered exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills.
•
• Processed reservations and issued travel and hotel vouchers. Furnished customers with information on routes, gates and terminals to assuage baggage and boarding concerns.
•
• Collected baggage charges and accepted baggage for check-in.
• Greeted passengers and provided boarding instructions. Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
•
• Kept track of bags from specific flights and logged locations.
• Called customers when bags arrived to provide updates.
• Tracked down lost luggage for customers daily.
• Handled payments for lost or damaged luggage.
Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
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• Collected, sorted and checked baggage tags against flight lists. Remained calm and friendly while assisting customers with baggage issue
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Followed customer instructions about placement of items and special considerations for handling.
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• Greeted passengers and provided boarding instructions.
• Collected baggage charges and accepted baggage for check-in. Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
•
Furnished customers with information on routes, gates and terminals to assuage baggage and boarding concerns.
•
Delivered exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills.
•
• Printed itineraries and tickets for average passengers each day.
• Adaptable to Changing Needs
• Attention to Detail
• Work Planning and Prioritization
EDUCATION AND TRAINING
May 2008
Bachelor of Science Apparel Merchandising
Colorado State University, Fort Collins, CO
LANGUAGES
English:
Full Professional
Filipino:
Full Professional
Spanish:
Limited
Italian:
Limited
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