Store Manager Customer Experience

Fawn Smith

Tampa, Florida

Phone: 318-***-****

Email: ****.*.*****@*****.***

●Experienced sales leadership

●Advanced sales and marketing

●Operational excellence

●Elite customer experience

●Creative sales strategist

●HR practicalities

●Risk management

●Career Coaching

●Team building

●Commission/Profit distribution

●Client retention

Retail Store Manager

T-Mobile & Sprint

2015-2022

●Responsible for overall productivity results. Drove sales, marketing, and operational efficiencies to help minimize risk and protect company assets.

●Manage maintaining a clean, organized, and safe store environment.

●Created teams that are passionate about building long-lasting customer relationships

●Support the team through development, training, mentoring, and driving behaviors

●Led by example, staying current on the latest products, services, training, and leadership best practices; remaining an expert resource to the team.

●Develop personalized career-path performance management plans for team members and celebrate achievements.

Elite Experience Award 8 quarters consecutively, 12 quarters total (top 1% of stores nationwide in customer experience); Top 1% operational compliance average; Proven sales strategist

Assistant Manager

RadioShack

2013-2015

Assist customers with questions and concerns

●Under the direction of the Store Manager, led, supervised, and trained team members.

●Maintain a neat, clean, organized store environment.

●Assist in shipping and receiving inventory as well as correct merchandising standards

●Assist Store Manager with record keeping, including payroll, scheduling, loss prevention, and cash register deposits and receipts.

●Assume management responsibilities in the absence of the Store Manager.

IT/Assistant to Operational Director

Medinomics

2008-2010

Help desk for a medical billing company.

●Password resets, new hire logins, and permissions for all internal and external client team members

●Created policy and procedure How-To guides for complex office tasks.

●Install and set up physical devices and internal networks in client and local offices.

Area Store Manager

AT&T Independent Retailer

2007-2008

Oversaw the operation of 4 locations for a small independent AT&T retailer.

Visited each store daily for banking and checked physical paperwork and sales numbers.

Provided training and coaching as needed.

Audited sales transactions for completeness.

Completed weekly inventory counts and created purchase orders.

Oversaw the correct distribution of commission to team members.

Receptionist

State Farm- Earline Coleman

2006-2007

Cold-called clients to set appointments for new lines of service.

Answered phones and set appointments.

Took claim information from clients and log in account records.

Received and deposited client payments.

Louisiana Tech

Ruston, Louisiana

3.1 GPA

Major: Photojournalism

No Degree 2004

Benton High School

Benton, Louisiana

3.1 GPA

Class of 2004

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