Customer Service Revenue Growth
Resume:
AF
Andrew Fitzpatrick, DC
Professional Summary
Seasoned Senior Partner willing to work long hours and put in the miles to transform territories into successful enterprises. Enthusiastic about meeting with customers, promoting products and driving revenue growth. Accomplished in growing gross sales, increasing customer numbers and maximizing profits with a hands-on and proactive style. Excellent verbal and written communication, planning and relationship-building skills. Proficient in gathering market and competitor information and forecasting trends to optimize plans.
Work History
Align Medical, LLC - Distributor Principle
Zionsville, IN
04/2019 - Current
Novus Technologies Inc. - Senior Spine Specialist
Raleigh, NC
05/2018 - 08/2018
Increased customer satisfaction by providing exceptional service and support to distributors.
●
Addressed any complaints or issues swiftly, demonstrating commitment to excellent customer service.
●
Developed strong relationships with key accounts, leading to increased repeat business.
●
Surpassed sales targets consistently through effective account management strategies.
●
Contributed to revenue growth by identifying new sales opportunities and closing deals successfully.
●
Fostered strong relationships with retail partners, ensuring priority placement of products on shelves.
●
Maintained up-to-date knowledge of industry regulations, ensuring compliance in all distribution activities.
●
Conducted regular inventory audits to ensure accuracy and prevent losses.
●
Enhanced customer satisfaction by providing detailed product information and efficient order processing.
●
Monitored competitive activities, adjusting strategies to maintain market leadership.
●
Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
●
Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
●
Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities
●
************@*****************.***
Zionsville, IN 46077
Skills
● Sales expertise and goals
● Customer service
● Business development
● Highly competitive
● Product expertise and presentation
● Account development
● Self-motivated
● Converting leads
● Relationship building and management
● Revenue Generation
● Time Management
● Excellent Communication
Education
05/2000
Life University
Marietta, GA
Doctor of Chiropractic: Chiropractor
05/1995
Butler University
Indianapolis, IN
Bachelor of Science: Biology
NuVasive, Inc. - Senior Spine Specialist
Indianapolis, IN
01/2005 - 01/2018
Fitzpatrick Chiropractic, LLC - Business Owner
Indianapolis, IN
01/2001 - 01/2005
● Managed a $10 million account
Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts
●
Maintained an extensive knowledge of competitors, their offerings and their presence in assigned territory
●
Serviced accounts on a regular basis to propose new products or services and maximize revenue
●
● Trained and coached associates.
Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts
●
● Researched and customized service proposals for clients Contacted customers as soon as issues arose to immediately find resolution before the problems escalated
●
● Set up contracts, negotiated rates and hammered out service terms Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities
●
Planned and led multiple training sessions to promote sales team professional development and sales goal reinforcement
●
● Responsible for training and coaching of new associates
● Managed a book of business worth $2.6 million across two accounts
● Monetized dormant leads to increase profits
● Led customer product implementations
● Multiple Quota Buster awards for annual, quarterly and monthly goals
● Chairman's Club winner
● Cheetah Award recipient.
Managed care of patients by performing physical examinations, hands- on treatment, creating narrative reports, and delegating short/long-term treatment plans
●
Diagnosed and treated musculoskeletal conditions, performed chiropractic adjustments and supervised spinal rehabilitation
●
Put together realistic budgets based upon costs and fees for effectively operating business
●
Monitored processes and procedures, making sure to meet all compliance regulations.
●
Contact this candidate