Customer Service Dietary Aide
Resume:
Tania Johnson
High Energy, Hands On Profession
St. Louis, MO 63113
***************@*****.***
Professional Summary
Accomplished hospitality professional with 11 years of experience in housekeeping, dietary aide, and management roles. Proven track record in maintaining high-quality standards, providing excellent customer service, and training and mentoring team members. Skilled in cleaning, merchandising, and inventory control. Possesses strong leadership skills and experience in supervising and managing teams. Willing to relocate to: St. Louis, MO
Authorized to work in the US for any employer
Work Experience
Housekeeping
Sodexo-St. Louis, MO
February 2023 to July 2024
• Followed established safety procedures when handling cleaning chemicals and equipment
• Stocked and replenished supplies such as toiletries, towels, and bedding to ensure guest satisfaction
• Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens
• Implemented efficient cleaning techniques to maximize productivity while maintaining high quality standards
Head Housekeeper
Mercy Hospital-St. Louis, MO
May 2021 to March 2023
• Received recognition from management for consistently achieving high scores on cleanliness inspections conducted by supervisors
• Trained and mentored new housekeeping staff members on best practices for efficient cleaning techniques and customer service
• Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
• Inspected rooms after cleaning to ensure all areas were properly sanitized and maintained according to the hospital standards
• Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction
• Assisted with the training of new housekeeping staff members on proper cleaning techniques and hotel policies
• Managed inventory levels of cleaning supplies by monitoring usage patterns and submitting purchase orders as needed
• Coordinated with maintenance department for repairs or replacements of damaged furniture or fixtures in guest rooms
• Implemented a room inspection checklist that improved overall cleanliness scores by 26%
• Maintained inventory of guest amenities such as toiletries, towels, and linens, ensuring an adequate supply at all times
• Coordinated with maintenance team to promptly address any repairs or maintenance issues in guest rooms
Dietary Aide
Parc Provence-Saint Louis County, MO
February 2018 to October 2020
• Aided in the setup and cleanup of dining areas before and after meal services
• Assisted in the preparation and serving of meals to patients, ensuring adherence to dietary restrictions and preferences
• Monitored inventory levels of food supplies and notified supervisor when items needed to be restocked
• Maintained accurate records of patient food intake, allergies, and special requests
• Collaborated with dietitians and healthcare professionals to develop specialized meal plans for patients with specific dietary needs
• Aided in training new dietary aides on job responsibilities including portion control techniques
• Participated actively in departmental meetings discussing improvements for better efficiency within the facility's dietary operations
• Fostered positive relationships with residents/patients through friendly interactions during meal services
• Followed infection control protocols while handling food items and maintaining personal hygiene General Cleaner
MERS Goodwill-St. Louis, MO
February 2020 to March 2020
• Cleaned offices, including break rooms, hallways and conference rooms
• Operated chemical dispenser
• Provided excellent customer service
• Followed safety procedures when handling cleaning chemicals to prevent accidents or injuries
• Collaborated with team members to ensure efficient completion of tasks within specified timeframes
• Responded promptly to customer requests for additional cleaning services Assistant Manager
Froyo-Chesterfield, MO
February 2018 to September 2019
• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Developed employee schedules based on business needs while optimizing staffing levels during peak hours
• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
• Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
• Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience
• Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals
Wendy's Crew Member
Wendys-St. Louis, MO
February 2012 to October 2018
• Worked the cash register
• Communicated with customers
• Helped customers with orders
• Bagged orders and meals for customers
• Made food
• Restocked items
• Took out trash and recycling
Education
Hse
St. Louis, MO
January 2018 to March 2018
Skills
• Floor care
• Training & development
• Merchandising
• Commercial Cleaning
• Communication skills
• Environmental services
• Sales
• Supervising experience
• Computer skills
• Store Management Experience
• Inventory Control
• Hospital Experience
• Assistant Manager Experience
• Residential Cleaning
• Cleaning
• Residential cleaning
• Custodial Experience
• Cleaning Experience
• Janitorial experience
• Customer service
• Hotel experience
• Cash Handling
• Computer skills
• OSHA
• Sanitation
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