Business Analysis

Thomas P Wallace

Dania Beach, Fla

Cell# 954-***-****

Email *******@*****.***

Professional Summary of Qualifications:

Performed Business Systems Analyst and SaaS Implementation consultant with 6+ years in dealership software launches and 10+ years of experience helping healthcare organizations identify and correct gaps in operations related to patient accounting and clinical software systems. Well-versed in change management aspects of configuring, implementing, and launching SaaS tools as well as creating documentation to supplement on-boarding and training of new systems and processes for end users and system administrators. Proficiencies:

Automotive/Dealership Software Healthcare Electronic Health Records Practice Management Software Remote User Support

Professional Experience:

Tekion, Remote Mar 2022 – Present

Business Analyst

• In my current role as a Business Solution Analyst, I’ve been instrumental in driving software implementation projects and ensuring exceptional customer experiences in this client facing role. Details of my role include:

• Analyzation of dealership fixed ops workflows, to maximize/optimize system usage.

• Stakeholder engagement; offering consulting for efficiency in car dealership workflows.

• Enhancing processes and completing checklist of integration setups and data configuration

• Provided 70% onsite training and 30% remote training.

• Collaboration between departments, meeting of deadlines and obtaining successful signoffs and surveys from dealer partners/clients.

CDK Global, Hoffman Estates, IL Jun 2018 – Mar 2022 Implementation Launch Trainer

• During my role as Software Implementation trainer at CDK, I had been privileged to lead transformation initiatives and drive seamless deployments of CDK software to customers. Responsibilities were as follows:

• Analyzation of dealership fixed ops workflows, to maximize/optimize system usage.

• Knowledge sharing, customer facing training, provided workflow consulting to small to medium sized car dealerships in fixed operations.

• Understanding the importance of user feedback, I documented and incorporated user feedback and experiences from end users and incorporated into the client’s workflows. e-Builder, Inc., Plantation, Florida Feb 2016 – Nov 2016 Business Analyst/ Implementation Analyst - contracted

• Improved client’s business processes and workflow by implementing new construction scheduling software and a revenue cycling application. Automated invoice approval process allowing financial approvals on funding to be made in days instead of weeks.

• Redesigned and automated client filing system which made files easy to access and available to remote teams

• Was allotted 2 weeks to configure and test system; completed this in 12 days which made more time for training

/ adoption

• Designed training curriculum for system administrators & end users; developed a dashboard to monitor efficiencies / issues.

• Developed and obtained approval of the business requirements documentation for client’s daily workflows and processes.

Sheridan Healthcare, Sunrise, Florida Apr 2015 – Sept 2015 Healthcare Business Analyst - Contracted

• Led the development teams and picture archiving and communications system (PACS) administrators on the integration of a new radiology lab ordering system which allowed for more key performance indicators (KPIs) to be tracked; received CFO’s approvals.

• Created BRDs, BFPs, and documented workflow elements of the integration before desired completion date.

• Designed the workflow that linked data from legacy systems into new systems so that all data was accessible in one place.

• Created visual process flows using Visio and simplified data, user workflow, and clearly articulated user responsibilities.

Trinity Health, Livonia, Michigan Jan 2015 – Apr 2015 Healthcare Business Analyst - Contracted

• Asked to join the project to resolve system bugs, conduct training with remote and corporate users who had not fully adopted the system, and resolved outstanding billing issues that resulted in client being able to apply millions of unpaid government payments.

• Conducted weekly updates with COO and Director of Finance on project status; project was completed on time.

• Used statistical data to query claims data; identify billable claims and payments from insurers that were once unidentifiable.

• Cleaned up $3M in Medicare & Medicaid backlogged EDI claims; reduced receivables by 60%

• Applied $1.2M in electronic Medicare & Medicaid payments to patient accounts missing identifiers (claim / account number)

HealthMedx-Ozark, Missouri Jan 2013 – Nov 2014

Healthcare Implementation Consultant

• Completed 20 client software implementations w 90% of all project phases (discovery, design, configuration, UAT, training up to 40 users, and go-live support) finished under time & budget. Worked exclusively with government payers – Medicare & Medicaid.

• Provided healthcare accounting (general ledger charges) systems training to corporate accounting and billing administrators.

• Integrated financial data from legacy systems and completed entire revenue cycle in Vision financial software. Covenant Health, Knoxville, Tennessee Feb 2012 – Dec 2012 Healthcare Implementation Consultant - Contracted

• Automated the entire revenue cycle resulting in the client being able to obtain payments from insurance payers in 45 days or less which was a 50%+ decrease (previously 90+ days). Completed adoption plan and trained 100 users within allotted time and budget.

• Converted all 40 physician practices to Nextgen software; previously the offices were using Medpro software.

• Created test cases, provided Agile metrics, and led collection team in cleaning up past due balances & resubmitting claims.

• Developed workflows for accounts receivable, payables, and charge entry teams; increased claims submissions by 50% MoM.

• Provided post go-live training and support before permanently transitioning clients to the account management team.

Allscripts Healthcare, Raleigh, North Carolina Apr 2011 – Feb 2012 Healthcare Implementation Analyst - Contracted

• Implemented electronic medical records (EMR) / billing software for 20 physician practices across the USA and supported more than 60 users for this short-term project. Claims submissions increased by 50% which was a 20%higher increase than earlier projected.

• Completed the design configuration, testing (multiple facilities) within less time than the client planned for received senior management’s sign-off and approval on test cases / scenarios created.

• Provided on-site support and training during the go-live process and then transitioned client to application support team.

• Decreased payment receipt times from government and commercial payers by 20% from 55 days to 45 days. Inventurus Knowledge Solutions, New York, New York Apr 2010 – Apr 2011 Healthcare Implementation Consultant

• Reported directly to regional directors and held weekly meetings to discuss the training agenda and progress of the project. Provided application training to 350 users in various regions throughout the USA. Designed the training curriculum and manuals.

• Facilitated training session of Nextgen software (financial and clinical) in a classroom format of up to 60 participants.

• Supported client accounts by troubleshooting break-fix issues, configuring software, and creating test cases.

• Analyzed workflows and made recommendations that increased efficiency in patient accounting/revenue cycle departments.

• Met with Director of Finance and billing managers to give weekly updates on various stages and aspects of the project.

Mednax (Pediatrix Associates), Sunrise, Florida Aug 2008 – Apr 2010 Business Systems Analyst (BSA)

• Started as a Project Coordinator generating reports for regional offices, reconciling all revenue transactions, and tie-out to general ledger. Was promoted to BSA within 7 months. As BSA, worked closely with senior leadership, system admins, and developers.

• Facilitated the scheduling, follow-up, and task tracking / management between various teams within the organization.

• Created issues log; communicated status of related issues to management team and resolved 111 issues prior to go-live.

• Served as the main point of contact for regional data gathering and managed the updates made to systems draining manuals.

• Led integration team in transferring data from outpatient facilities, system reflex testing, and creation of test cases.

Education:

• McFatter Technical College Davie, Florida Nursing Certificate Sheridan Technical Hollywood, Florida

• Medical Terminology (10 hours of coursework) from Sheridan Technical College

• Nextgen NCP Certified

• Florida A&M University (Coursework in general studies and Music education)

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