Customer Service Social Media
Resume:
Tammy C. Briggs
Piedmont, SC 296
*********@*****.***
Highlights of Qualifications
● 10 + years’ experience in customer service
● 5 + years of managerial and administrative experience
● Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Social Media Platforms
● Excellent interpersonal and communication skills, and a demonstrated willingness to work in a team
environment with diverse groups and establish ongoing relationships
● Detail oriented, strong organizational skills with ability to carry out tasks with minimal supervision.
● Self-starter
● Independent Business Operation
● Servicing with Fortune 500 Companies
Employment History
Inside Sales. Surface Bella
• 2022- 2024 Greenville
• Telemarketing
• Set appointments
• Building relationships
• Coordinate Marketing events
• Obtaining sales goals
• Inbound and Outbound calls
B2B Sales OTM
2019 – Present Charter
Communications Greenville, SC
• Achieve sales goal over month to month
• Build sales funnel and maintain potential leads
• Plan maintain sale objective.
• Be able to properly demonstrate the features and benefits of Company instrumentations
• Outbound call quota 150 -200 calls daily
Medical Claims Processor
2016- Current Concentrix Corp.
Greenville, SC
● Filed medical claims made by clients entering
information and organizing data into the system.
● Determine the amount of coverage and sent to medical facilities or reimbursements to customers.
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● Medical claims are confirmed and checked for financial accuracy.
Certified Retail Merchandising
2015 – 2016 Driveline
Merchandising Greenwood, SC
● Assembled promotional displays, including quarter and full-size point of purchase displays.
● Established strong vendor relationships to maintain and support the business.
● Resets and Remodels
● Organizing reset and scheduling rep
● Management
Customer Service Representative
2014 - 2015 Sykes Enterprises Inc.
Greenwood, SC
● Properly directed inbound calls in phone queues to improve call flow.
● Addressed customer service inquiries in a timely and accurate fashion.
● Built customer loyalty by placing follow-up calls for customers who reported product issues.
● Demonstrated mastery of customer service call script within specified timeframes.
● Collected customer feedback and made process changes to exceed customer satisfaction goals.
● Made reasonable procedure exceptions to
accommodate unusual customer requests.
● Provided accurate and appropriate information in response to customer inquiries.
Administrative Office Support (Volunteer)
2013 – 2015 Caris Healthcare
Greenville, SC
● Managed all front office activities to optimize facility workflows and patient management and provide
comprehensive administrative support clinical and office manager, including appointment management, billing and collections, office administration, and customer service.
● Addressed and responded to incoming/outgoing calls and correspondence.
● Created and maintained confidential patient files; implemented EHR systems to automate patient records management.
LPN
2006 - 2012 Maxim Healthcare
Greenville, SC
● Managed a staff of 6 certified nursing assistants
● Acted as the facility supervisor
● Contracted in home health settings, doctor's offices and skilled facilities
● Experienced in disabilities and special needs, bariatric, geriatrics, etc.
● Assisted patients with administration of medications and treatment
● Kept accurate documentation on charts for each
individual
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Tammy C. Briggs
211 Hwy 651
Fountain Inn, SC 29644
*********@*****.***
Education
Webster University, Columbia, SC
Bachelors of Arts in Management
Piedmont Technical College, Greenwood, SC
Associate of Arts in General Business
Piedmont Technical College, Greenwood, SC
Certificate in Licensed Practical Nursing
Greenwood High School, Greenwood, SC
Diploma
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