Operations Manager Customer Service

PROFESSIONAL

SUMMARY

SKILLS

EXPERIENCE

TIMOTHY EDDINS 734-***-****

t j **********@*****.***

Willis, Michigan 48191

Strategic General Operations Manager leads by example, builds strong relationships and influences frontline staff to drive results. Delegates and manages projects and activities in time-sensitive environments. Excellent written and oral communication skills to deliver engaging, informative and well-organized presentations. Dependable employee seeking opportunity to expand skills and contribute to company success.

Skill building support Activity Planning Safety understanding Time management abilities Youth Mentoring Employee relations Employee scheduling Customer service Records organization and manageme

Coordinator's Assistant

Ozone House Drop in Center, Ypsilanti, Michigan, Jul 2024 - Current

• Evaluated program effectiveness through surveys or interviews with participants Conducted assessments of client needs and developed strategies to help them achieve their goals

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Ensured compliance with policies, procedures, laws and regulations pertaining to youth services

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• Participated in training programs designed to improve knowledge of relevant topics

• Provided crisis intervention services during times of distress or emergency situations

• Monitored daily activities of youth participants in order to ensure safety at all times Facilitated group sessions focusing on topics such as conflict resolution, self-esteem building

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Implemented behavior management techniques to encourage appropriate behavior from participants

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• Oversaw budget tracking and expense reporting to maintain fiscal responsibility. Director of Operations

Toys for Tots,, Ypsilanti, MI, Oct 2017 - Current Identified areas where process improvements could be made resulting in increased productivity

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• Negotiated contracts with suppliers ensuring best value pricing options were secured

• Managed supply chain logistics, ensuring timely delivery of products and services. Evaluated and optimized vendor relationships, ensuring quality and reliability of services.

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• Directed human resources activities, fostering culture of excellence and innovation. Oversaw budgeting and financial management, ensuring fiscal responsibility and sustainability.

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Established clear expectations and objectives for team members and helped each achieve goals.

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Crime Analyst

Detroit Police Department, Detroit, MI, Jun 2024 - Sep 2024 Assisted law enforcement agencies in developing strategies to combat criminal activity.

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• Analyzed crime data to identify trends and patterns. Drafted comprehensive reports and detailing collection and analysis of intelligence data.

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• Secured and documented crime and accident scenes. Oversaw accident sites, investigating causes, assisting victims and maintaining safe traffic flow.

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• Trained new team members on real-time monitoring tools and processes. Provided technical support to users experiencing difficulties with real-time systems or applications.

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• Managed effective implementation, monitoring personnel, and reviewing progress. Identified potential suspects based on personal details listed in area bulletins or vehicle markers.

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Purchasing Agent

Washtenaw County, Ann Arbor, Michigan, Aug 2023 - Jan 2024 Maintained vendor relationships by providing detailed information regarding product specifications or requirements

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Conducted market research on new products or services available from potential suppliers

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Collaborated with other departments to ensure materials were purchased in a timely manner

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Evaluated supplier performance to ensure that products met quality standards at the lowest cost possible

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• Prepared periodic reports detailing purchase activity as requested by management Researched and evaluated suppliers based on price, quality, selection, service, support, availability, reliability and payment terms

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• Coordinated logistics such as transportation schedules for incoming shipments Investigated damaged or defective items shipped from suppliers before approving payment

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• Negotiated pricing with vendors to obtain the best prices for goods or services

• Reviewed invoices for accuracy prior to processing payments Human Resources Recruiter

Sheridan Book Inc, Chelsea, Michigan, Mar 2021 - Apr 2022

• Coordinated background checks and reference verifications for selected candidates Identified potential talent through external sources such as career fairs, online job postings, referrals

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Scheduled on-site interviews with hiring managers and provided feedback to applicants

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Reviewed resumes and cover letters for appropriate keywords, experience, and education level

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• Conducted initial phone screens and interviews to assess candidate qualifications Built strong relationships with external vendors providing temporary staffing services or other outsourced solutions

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Partnered with hiring managers to ensure successful onboarding of new employees into their respective roles

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Oversaw onboarding process for new hires including paperwork completion and orientation sessions

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• Collaborated with other departments during the onboarding process when necessary

• Developed recruitment strategies to attract qualified candidates

• Maintained records of applicant tracking in the HRIS system P2P Specialist

Trinity Health - St. Joseph Mercy Hospital, Livonia, Michigan, Mar 2020 - Jul 2020

• Coordinated with other departments to ensure efficient workflow processes

• Analyzed customer needs and recommended appropriate products or services

• Assisted in developing strategies to increase customer satisfaction levels

• Generated reports to track performance metrics of team members

• Provided technical support for customers in resolving complex issues

• Implemented process improvements to increase efficiency and reduce costs Youth Specialist

Washtenaw County Juvenile Detention Center, Ann Arbor, MI, Jun 2009 - Aug 2015

• Evaluated program effectiveness through surveys or interviews with participants Advised staff on best practices related to working with young people in challenging situations

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• Established trusting relationships with youths by providing consistent support Conducted assessments of client needs and developed strategies to help them achieve their goals

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Ensured compliance with policies, procedures, laws and regulations pertaining to youth services

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• Participated in training programs designed to improve knowledge of relevant topics Maintained accurate records of participant attendance and progress toward program objectives

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• Provided crisis intervention services during times of distress or emergency situations Purchasing Agent/ Inmate Supervisor

Michigan Department of Corrections, Ypsilanti, Mar 1999 - Apr 2015 Investigated damaged or defective items shipped from suppliers before approving payment

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Assisted in resolving discrepancies between invoices and delivery receipts and products received from vendors

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• Performed regular price comparisons between different suppliers for similar items EDUCATION

Collaborated with other departments to ensure materials were purchased in a timely manner

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Monitored inventory levels of critical items to minimize stock outs while keeping costs low

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• Provided technical advice on procurement methods and strategies when needed Ensured compliance with relevant laws and regulations related to purchasing activities

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Conducted market research on new products or services available from potential suppliers

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Researched and evaluated suppliers based on price, quality, selection, service, support, availability, reliability and payment terms

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Maintained vendor relationships by providing detailed information regarding product specifications or requirements

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• Coordinated logistics such as transportation schedules for incoming shipments

• Developed and implemented purchasing policies and procedures Associate of Science: Criminal Justice

Schoolcraft College, Livonia, MI, May 2000

Associate of Science: Business Administration And Management Eastern Gateway Community College, Steubenville, OH, Jan 2025 Some College (No Degree): Logistics And Materials Management Washtenaw Community College, Ann Arbor, MI, Dec 2018

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