Customer Service Data Entry
Resume:
******************@*****.**
m
Houston, TX 77041
Skills
• Clerical
• Microsoft Office/ Outlook
• Data Entry
• Customer service
• Experience Administering
Injections
• Medical Scheduling
• Insurance verification
• Organizational skills
• Office manager experience
• Training & development
• Teambuilding
• Friendly, positive attitude
• Supervision & leadership
• Relationship building
• Analytical
• Conflict resolution
• Decision-making
Education And Training
08/2023 – Current
Bachelor of Arts (B.A) in
Logistics Supply Chain
Management
University of Houston
Houston, TX
06/2021
Technical Certification :
Certified Nursing Assistant
Springville Academy
Houston, TX
05/2020
Technical Certification :
Phlebotomy
Springville Academy
Houston, TX
Rainey Hampton-Berry
Summary
Hardworking and reliable Senior Healthcare Specialist with strong ability in team building. Proactive leader with strengths in communication and collaboration. Offering time management and organizational skills in various environments. Highly organized, proactive and punctual with team-oriented mentality. Experience
VillageMD – Remote Clinical Quality Coordinator
Houston, TX
11/2020 - Current
• Ensure that quality-assurance standards and procedures are met.
• Review standard policies and procedures.
• Evaluate effectiveness of existing programs.
• Meticulous attention to conceptual administrative requirements and planning.
• Ensure employees follow quality assurance standards and procedures established by the company.
• Delegate, monitor and control work progress on key HEDIS / Star metrics, initiatives / action plans, staff productivity, and administrative expenses Vital Heart and Vein Ambulatory Surgical Center - Health Information Specialist(Contract)
Houston, TX
03/2016 - 10/2020
• Verify insurance using Athena EMR and ECW
• Addressed customer information requests promptly and courteously, maintained strict confidentiality and respect and identified potential improvements to inquiry response processes.
• Researched health information resources and accurately responded in writing and verbally to public inquiries on health topics related to infectious, immunologic and allergic diseases.
• Worked with physicians and nurses to find methods to improve quality of patient health documents and records.
• Took part in meetings and committees to discuss such topics as electronic health records and communicate best ways to improve workflows. COVID, Curative L.L.C - Test Site Supervisor(Part-time) Houston, TX
11/2018 - 08/2020
• Setting up and preparing the test site
• Checking people in for an appointment and directing walk ins
• Tracking and reporting key data points
• Participate in training/retraining and continuing education programs as 05/2016
Associate of Applied Arts:
Contemporary Art
Lone Star College System
Houston, TX
05/2010
Medical Assisting
Texas School of Business
Houston, TX
05/2007
High School Diploma:
Eisenhower High School
Houston, TX
Certifications
CPR Certification March 2022 First
Aid Certification
necessary
• Manage accountability and inventory of test kits to ensure on-time deliveries
• Conducts customer service training & proper wear of PPE to new employees
• Tracked material usage and contractor hours to align projects with budgets.
• Prevented intrusion, criminal activity, vandalism and injuries to workers with proactive oversight of location safety and security.
• Led safety training and daily meetings to update teams and reduce hazards.
• Phlebotomy duties
The Marker Group - Health Plan Specialist(Contract) Houston, TX
11/2014 – 09/2018
• Developed coordinated protection plan by calculating and quoting rates for immediate coverage action for uninsured clients.
• Coordinated enrollment into plan benefits directly with insurance companies or through marketplace.
• Received underwriting approvals after accurately completing applications for insurance coverage.
• Participated in weekly training sessions to improve product knowledge and enhance company growth.
Houston MRI and Diagnostics - Health Plan Specialist Coordinator Houston, TX
02/2012 - 09/2014
• Review insurance policy to determine coverage
• Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
• Developed coordinated protection plan by calculating and quoting rates for immediate coverage action for uninsured clients.
• Coordinated enrollment into plan benefits directly with insurance companies or through marketplace.
Heart and Vascular Institute - Assistant Office Manager Houston, TX
06/2008 - 01/2012
• Maintain scheduling and event calendar
• Review work done by office staff to check for accuracy to be sure company format policies are being utilized
• Establish work procedures and schedules to maintain a daily log of work performed by staff
• Performed daily obligations for both front and back office (vitals, EKG'S, calling in patient prescriptions, as well as ordering office supplies)
• Obtain referrals prior to office visit
• Collect/ blood specimens
.
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