Business Analyst Data Analysis

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MELISSA DELPONTE

Surprise, ***** AZ

*************@*****.***

SUMMARY

Results-driven Regional Business Analyst with 15+ years of boosting sales, enhancing customer engagement, and leading high-performing teams. Proven track record in data analysis, marketing strategies, and stakeholder management to drive growth. Skilled in streamlining operations and improving retention. Recognized for leadership, communication, and delivering results. SKILLS

● CRM Tools

● Leadership

● Collaboration

● Data Analysis

● Communication

● Problem-Solving

● Time Management

● Project Management

● Microsoft Office Suite

● Marketing Campaigns

● Training and Development

● Reporting and Dashboard Creation

EXPERIENCE

Regional Business Analyst / U-Hual - Phoenix, AZ 02/2009 - 12/2024

● Optimized regional sales operations by conducting comprehensive market analysis, resulting in a 35% increase in revenue through targeted product launches and promotional strategies.

● Developed and implemented data-driven performance dashboards, enhancing reporting accuracy by 50% and enabling leadership to make informed decisions that streamlined resource allocation.

● Collaborated with cross-functional teams to identify inefficiencies in supply chain processes, reducing delivery times by 20% and contributing to improved customer satisfaction ratings across the region.

● Led stakeholder engagement initiatives, fostering strong relationships with key partners and contributing to a 15% growth in market share by aligning business objectives with client needs. Behavioral Teacher Assistant Aide / Glendale Elementary School District - Glendale, AZ 08/2004 - 12/2020

● Facilitated individualized behavioral intervention plans by closely monitoring student progress, resulting in a 20% improvement in classroom engagement and reduced disruptive incidents.

● Collaborated with teachers and specialists to implement social-emotional learning strategies, enhancing student coping skills and fostering a positive learning environment for at-risk students.

● Collected and analyzed behavioral data daily, providing comprehensive reports to lead teachers, which informed tailored support strategies and improved student outcomes by 15%.

● Conducted one-on-one and small group sessions utilizing evidence-based de-escalation techniques, effectively reducing conflict and increasing student participation by 25%.

Roadside Assistance Customer Service / U-Hual - Phoenix, Arizona 02/2008 - 07/2010

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● Executed exceptional roadside assistance by promptly responding to over 50+ daily customer inquiries, ensuring timely service dispatch and achieving a 95% customer satisfaction rate.

● Learned and adapted to complex service scenarios by developing troubleshooting scripts, reducing average call handling time by 20% and improving first-call resolution by 30%.

● Innovated new customer engagement strategies by introducing empathy-based communication techniques, leading to a 40% reduction in service escalations and enhancing overall customer experience.

● Taught and mentored junior team members on best practices for de-escalation and call management, contributing to a 25% improvement in team performance and a significant drop in negative feedback cases EDUCATION AND TRAINING

Business Administration 05/2008

University of Phoenix - Glendale, AZ

Microsoft Suite and Business Administration 05/2004 Glendale Community College - Glendale, Arizona

CERTIFICATIONS AND LICENSES

● Business Analyst Certifcation - U-Hual - August 2009 — December 2024 AWARDS

● Employee of the year - U-Hual - August 2021 — September 2024 PROFESSIONAL TRAINING

Microsoft Ofce Suite - August 2000 — December 2024

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