Customer Service Social Media

Colin Korber

**** **** **** **, *****, FL ***** 516-***-**** **********@*****.*** www.linkedin.com/in/ckorber12888/ EDUCATION

The University of Tampa, Skyes College of Business Graduated: July 2023 Bachelor of Science in Marketing

Cumulative GPA: 3.90/4.00

SUMMARY

I am passionate about the aesthetics industry and have a deep knowledge of procedures, products, and treatment courses. My background includes successfully leading the establishment and operations of Form & Function Aesthetics and Wellness, as well as increasing revenue and customer behavior at various independent practices. I am seeking an opportunity to leverage my industry experience and business expertise to drive company growth, enhance my business operations skills, and deepen my knowledge in aesthetics and wellness. PROFESSIONAL EXPERIENCE

Form & Function Aesthetics and Wellness East Meadow, NY Operations Manager May 2024- October 2024

● Led startup operations of a new medical spa, overseeing day-to-day management and customer service to ensure smooth and efficient clinic functionality and improve overall patient satisfaction. o Organized and hosted a highly successful grand opening event, attracting over 80 attendees and generating significant community interest.

o Managed client relationships and feedback, using insights to continuously refine and improve service offerings.

● Developed and implemented service menu pricing strategies, conducting market research and competitor analysis to establish competitive and profitable pricing structures for all treatments and services. (Injectables, Weight Loss/Wellness Programs, Energy-based Skin Rejuvenation, Body Contouring, Hair Restoration/Removal)

● Developed and executed comprehensive omnichannel marketing strategies, including social media, web, print, and in- person campaigns.

● Led skincare retail product selection optimized for treatment services and initiated procurement activities, inclusive of supplier negotiation, in-office product placement. Lecada Medical Artistry Tampa, FL

Aesthetic Consultant/Medical Spa Administrator September 2023- May 2024

● Managed daily operations of Medical Spa, overseeing a team of nurse injectors and medical estheticians to achieve high customer service ratings.

● Led customer relationship initiatives with clients, addressing their needs, goals, and budgets to develop personalized treatment plans. (Neurotoxins, Dermal Fillers, PDO Threads, Fraxel Laser, Clinical Skincare)

● Successfully increased sales by implementing targeted consultation strategies that resulted in a significant boost in revenue while ensuring ethical and client-focused service. Saylah Skin Tampa, FL

Spa Director/Marketing Manager October 2022- September 2023

● Lead marketing efforts using various social media channels to drive interest and promote products and services.

● Drive forward-looking demand vs. inventory forecasting using historical trends and seasonality to proactively communicate needs to Saylah’s wholesale distributors.

● Contribute to customer success and brand growth via direct consumer interactions to recommend skincare products that best suit their tastes, interests, and needs. Long Island Esthetics Massapequa, NY

Receptionist/Administrator December 2021-August 2022

● Led multi-channel customer success efforts by advertising in person and through digital experiences.

● Drove customer retention through personalized recommendations and upselling to receive 100+ five-star Google reviews.

● Managed office coordination and appointment schedules to deliver optimal productivity.

● Maintained inventory through proactive order management and restocking of retail products.

● Crafted visual designs and brand messaging elements through the tool Canva to deliver seamless omnichannel campaigns.

Berkshire Hathaway Home Services Woodbury, NY

Real Estate Agent December 2019-August 2022

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