Customer Service, Medical Assistant, phlebotomist
Resume:
Natalee Cummings
**** ****** **., *****, ** *****
*******@*****.***
Objective
Seeking a position with a team-oriented office where a positive attitude and a desire to succeed
are valued.
Professional Profile
● Organizational skills including scheduling, logistical planning, managing
communications.
● Goal oriented and skilled problem solving to ensure effective and quality customer
service and product.
● Customer service oriented with the belief that quality customer service is met through
making the customer feel valued and respected through professional and polite customer
service skills.
Professional Experience
Do Right Plumbing, Office Management
Boise, ID August 2020 to March 2023
● Provided excellent customer service to ensure a positive experience for both internal and
external customers.
● Managed phone and web communications between customer and appropriate company
contact.
● Coordination and logistics of employee schedules and customer appointments.
● Management of business needs including ordering, organization and cleanliness of office.
● Basic accounting duties including invoices, purchase orders, expense reports and billing.
St. Luke’s Regional Medical Center, Medical Assistant
Boise, ID October 2007 through August 2020
Performing blood draws and specimen collection.
Experience performing blood draws and venipuncture on diverse patient populations to detail and a strong ability to provide in a clinical setting. compassionate patient care.
Proficient in using various phlebotomy techniques and equipment to ensure accurate sample collection.
Patient care including vital signs, health history, chart documentation, specimen
collection, medication administration as directed, surgical setup and assistance, assistance
of routine medical examinations, patient education, appointment scheduling and
management.
● Customer service with both internal and external customers and patients.
● Verification of patient medical insurance plans, prior authorizations and medical billing
and coding ICD 9 and ICD 10 usage.
● EMR knowledge in Epic
Ada West Dermatology, Medical Assistant, scribe
Boise, ID November 2023 through September 2024
Patient care including removal of sutures, removal of staples and wound care.
Assisting in in-office surgeries, applying a sterile field for surgery, technique in obtaining specimen and accuracy of labeling of specimen to send to lab.
Typing up to 80wpm, scribe for the provider in the exam room from start to finish of the exam note.
● EMR knowledge in Emma
Education
High School Diploma in 2002
● Academy of Professional Careers – Medical Assistant -October 2005
Skills and Certifications
● Microsoft Office Suite
● QuickBooks
● Ability to type 85 WPM
● Professional and polite verbal and written communication
● Customer Service
● Organizational Skills
● Appointment Scheduling
● CPR and Emergency First Aid Certified
Volunteering and Community Leadership
● American Red Cross, 2005
● Idaho Cardiology Heart Screening 2008
● Extra Mile Arena 2020-present
References
Available Upon Request
Contact this candidate