Project Management Program Manager

Piera Hosinski

Senior IT Product/Project /Agile /Program Manager

Chesterfield,Mi 586-***-**** *********@*****.***

LinkedIn

Professional Summary

As a Senior Product Manager with a specialization in Information Technology, I strategically guide the Software Development Lifecycle (SDLC) for a diverse range of gaming applications. My experience spans across the gaming, energy, healthcare, financial, and automotive sectors. I focus on optimizing project development through precise organization, ensuring both efficiency and cost-effectiveness while upholding a steadfast, customer-centric approach.

I excel in managing complex projects that demand meticulous attention to detail and adherence to the highest standards. Whether aligning technical specifications with user expectations or ensuring regulatory compliance, I thrive in environments that prioritize thoroughness and precision.

Adaptability is the foundation of my approach. I have successfully navigated the unique cultures and operational frameworks of various industries, strengthening my ability to lead and integrate diverse teams. This flexibility has been instrumental in consistently delivering projects that meet strategic goals without compromising quality or timelines.

Furthermore, my ability to manage multiple teams and projects simultaneously demonstrates my strong organizational skills and leadership style. I prioritize open communication and mutual respect, creating an environment that facilitates smooth project flows and effective problem-solving. This approach accelerates timelines, boosts team morale, and consistently exceeds stakeholder expectations.

TOOLS & TECHNOLOGIES

Project Management

Agile Development -SCRUM-Backlog Refinement

Project Lifecycle Management (Waterfall/Agile)

Vendor Procurement Management

Change Management

Cross-Functional Team Leadership

Quality analyst-Audit

Project Management Software (Project, Excel, PowerPoint, Teams)

Metrics Analyst

Data Landscape of GenAI for Project Managers

Content Management

Technology

Mobile Class II

Mobile App Development (iOS/Android)

Digital Wallets & Online Gaming

Application Management Services (AMS)

Regulatory Compliance & Risk Mitigation

Cloud Migration (Azure DevOps)

Software Development Lifecycle (SDLC)

ALM (Application lifecycle Management)

Web HMI automation

Service Now

Slack

Clarity

VM servers

Web HMI Automation

FileNet

SAAS Software (email, calendaring, and office tools I.e. Microsoft Office 365

Powe BI

AEM (Adobe Experience Manager)

EDiscovery

Service Channel

Facilitymate software

Experience

Northstar Painting/Facility Management Co. December 2024-Present

Vendor Sourcing & Selection: Identified, evaluated, and onboarded qualified maintenance vendors and contractors. Conducted market research to assess vendors based on quality, cost, reliability, and compliance. Negotiated contracts, pricing, and service-level agreements (SLAs) to optimize costs and service quality. Established a preferred vendor list and maintained a database of approved suppliers.

Contract & Compliance Management: Ensured all vendors met regulatory, safety, and company compliance standards. Monitored and enforced contract terms, including warranties and performance guarantees. Managed vendor risk assessments, insurance requirements, and legal documentation. Conducted periodic reviews of vendor contracts and recommended renewals, renegotiations, or terminations.

Work Order & Maintenance Coordination: Assigned work orders to vendors and ensured timely completion of maintenance tasks. Coordinated preventive and reactive maintenance schedules to minimize downtime. Ensured vendors adhered to company policies, site access protocols, and safety procedures. Resolved service delays, disputes, or escalations with vendors. Utilized ServiceChannel software to update vendors, add proposals, and process invoices for streamlined management.

Technology & Process Improvement: Utilized maintenance management software (Facilitymate) to track vendor activities and work orders. Implemented process improvements to enhance vendor efficiency and reduce operational costs. Stayed updated with industry best practices, new technologies, and regulatory changes. Developed and conducted vendor training programs to align with company standards.

Xero Software Management: Used Xero software to submit vendor proposals, process invoices, manage payments to vendors, and close out work orders to ensure accurate and efficient financial tracking.

MK Recruiting-Chickasaw Nation June 2022 – Aug 2024

Senior IT Product Manager- iGaming

Managed the $15M Launch of Chickasaw Nation's First Online Casino (Reel Money Gaming): Led the full lifecycle of the project, from concept through delivery, ensuring adherence to Governance, Risk, and Compliance (GRC) standards and frameworks.

App Feature Development & User Experience Optimization: Directed the development of app features aimed at enhancing customer engagement while identifying and addressing cybersecurity risks in compliance with IT Security & Controls Policy and ISO Information Security standards.

New Product Development & Integration: Led the design and launch of integrated digital and physical product initiatives, overseeing the entire development process from concept to implementation.

Product Roadmap Development & Strategy Alignment: Defined and managed the product roadmap, ensuring alignment with both business objectives and customer needs, driving continuous product innovation.

Customer Feedback & Market Insights: Translated customer feedback and market insights into actionable features that supported business growth and category objectives.

Cross-Functional Collaboration: Coordinated with engineering, program management, UX, marketing, legal, compliance, and external stakeholders to execute the product vision effectively.

Vendor and Stakeholder Engagement: Worked closely with multiple vendors, management teams, and stakeholders to ensure the successful delivery of products and services, aligning expectations and managing dependencies. Serve as the primary point of contact between the client and the company’s technical team, translating complex technical information into clear, understandable terms for non-technical stakeholders.

Compliance Modifications: Managed the modification of the Digital Wallet (Everi) and mobile apps to ensure compliance with Class II mobile gaming standards.

Spiral Methodology Implementation: Implemented the Spiral methodology across the IT department, ensuring iterative development cycles, comprehensive risk assessment, and continuous improvement, accelerating project delivery by 35% and improving stakeholder satisfaction.

Cross-Departmental Collaboration: Collaborated with development, marketing, compliance, engineering, and UX teams to enhance product offerings and align them with business needs.

Web Development & Optimization: Led the development of responsive, user-friendly websites and applications, optimizing front-end performance and integrating backend systems to provide seamless user experiences.

Digital Marketing Strategy & Execution: Worked closely with marketing teams to create targeted digital campaigns, including social media, email marketing, and SEO strategies, driving product awareness and customer engagement.

Data Security & Privacy Best Practices: Ensured the application of security best practices throughout the project lifecycle, safeguarding Personally Identifiable Information (PII) and protecting sensitive data.

Project Scheduling & Budget Management: Managed project schedules, scopes, and budgets using tools such as Clarity, ServiceNow, Teams, MS Project, and Monday to ensure on-time and within-budget delivery.

Standardization of Methodologies & Tools: Standardized project methodologies and tools across a 200+ member team, increasing cross-functional collaboration by 40%.

Post-Launch Performance Monitoring: Monitored product performance post-launch, using data insights to adjust features and enhance user experience.

Requirements Gathering & Risk Management: Led requirements gathering and risk assessment efforts, ensuring that potential issues were mitigated throughout the project lifecycle.

Facial Recognition System Design & Deployment: Managed the design and deployment of the E-connect facial recognition system, ensuring seamless integration and functionality.

Location-Based Installations & System Setups: Delivered Playersoft One installation across four locations and Cage Exchange setups at 22 locations to ensure operational readiness.

Mobile Platform Development & Game Releases: Directed the development of the Mobile Class II IMS platform and coordinated the launch of games on iOS and Android.

Game Server Deployment & System Integration: Managed the deployment of Remote Game Servers using the nCube platform, ensuring smooth integration with Bingo Server and Mobile Class II systems.

App Compliance Modifications: Managed the modification of the Digital Wallet (Everi) and mobile applications to meet Mobile Class II compliance standards.

Level 2 & 3 Support: Provided Level 2 & 3 production support, resolving issues efficiently and escalating critical problems as required.

ServiceNow for Project Tracking: Utilized ServiceNow, Teams & MS Project for tracking projects, resource allocation, and maintaining project schedules.

Change Management & Process Optimization: Led change management initiatives, ensuring smooth execution of internal and vendor-driven change requests. Identify and document detailed business and technical requirements for interface design, development, forms, reports, processes, configurations, and other necessary system modifications.

User Feedback & Product Enhancement: Analyzed user feedback and app usage data to identify growth opportunities and improve product features. Design and lead knowledge transfer sessions, both on-site and through webinars, to effectively share expertise and ensure thorough understanding

Regulatory Compliance & Data Privacy: Ensured full compliance with regulatory standards such as GDPR, HIPAA, and CCPA, ensuring adherence to industry regulations across all projects.

Chart Creation & Reporting: Created multiple charts and reports using Teams, Monday, Google Sheets, MS Project, and other SaaS products, visualizing key metrics and project progress for senior management and stakeholders.

Vendor Management & Compliance: Coordinated the integration of key industry partners such as Aristocrat and Playtech, ensuring compliance with industry regulations and security protocols. Managed vendor relationships, ensuring that all third-party vendors adhered to contractual obligations, compliance standards, and cybersecurity protocols, minimizing risks and ensuring smooth collaboration. Proposed and implemented innovative solutions to optimize client work processes, ensuring efficient interfaces tailored to their specific needs.

3D Experience Dassault System April 2022 – June 2022

Senior IT Product Manager

Analyzed Business Processes & Provided Strategic Consultancy: Analyzed Business Processes & Provided Strategic Consultancy: Assessed client operations and delivered actionable recommendations, maintaining strong relationships with stakeholders.

Guided Strategic Program Development: Led the development and execution of strategic initiatives, contributing to budget finalization and delivering impactful results that aligned with client goals.

Managed Cross-Functional Teams & Client Deliverables: Directed Agile processes and collaborated with cross-functional teams to ensure timely delivery of client-specific objectives.

Vendor Management & Scheduling: Oversaw vendor relationships and coordinated schedules across geographically dispersed teams to ensure smooth project execution and alignment with business needs.

Requirements Gathering & System Optimization: Developed use cases, documented system requirements, and proposed solutions to address root causes and improve system functionality.

Project Management Tools Utilization: Leveraged tools like Clarity and Teams to streamline project management, ensuring efficient tracking and communication across teams and stakeholders.

Clarity- Create detailed project charters, objectives, deliverables, and milestones. Break down projects into work packages and tasks, assign owners, and set deadlines. Assign team members, equipment, and budgets to specific tasks based on availability and capacity. Monitor task completion status and track key deliverables against timelines. Use Clarity’s visual dashboards to view project status, identify delays, and track KPIs. Track team hours logged against planned efforts to ensure adherence to timelines.

Ensure resources are optimally utilized and avoid overloading team members.

Aristocrat Gaming June 2021 – April 2022

Program Manager/Senior IT Product Manager iGaming

Led $8M iGaming Software Development Project: Managed a full SDLC project across offshore teams, ensuring successful execution while maintaining strict adherence to Governance, Risk, and Compliance (GRC) frameworks.

Requirements Gathering & Risk Mitigation: Facilitated comprehensive requirements gathering and conducted risk assessments throughout the project lifecycle, focusing on identifying and addressing cybersecurity risks in compliance with IT Security & Controls and ISO Information Security standards.

Security Best Practices & Data Protection: Ensured the integration of security best practices across all project deliverables, prioritizing the protection of Personally Identifiable Information (PII) and sensitive customer and corporate data.

Vendor Integration & Regulatory Compliance: Coordinated the integration of key industry partners such as Entain, Scientific Games, Continent 8, and Playtech, ensuring compliance with industry regulations and security protocols.

Cloud Migration & DevOps Setup: Led the migration to Azure DevOps, managing VM setups for optimal project workflows and focusing on secure data handling and adherence to governance policies.

Program & Project Management Oversight: Directed program and project management activities to ensure alignment with strategic business objectives and regulatory compliance.

Private Migration Environment & TFS to Azure Transition: Oversaw the setup of Private Migration Environment VMs and the transition of dependencies from TFS to Azure, ensuring compliance with data security standards and governance frameworks.

Cross-Functional Collaboration: Worked closely with cross-functional teams, including development, marketing, compliance, and legal, to enhance product offerings while managing risk and regulatory compliance.

Project Scheduling & Budgeting: Developed and maintained project schedules, scopes, and budgets using tools such as Clarity, ServiceNow, Teams, and MS Project, ensuring all activities complied with IT Security & Controls and ISO Information Security standards.

Feature Backlog Management & Data Privacy: Managed the app feature backlog to ensure continuous delivery of customer value while mitigating security risks and ensuring compliance with privacy and data protection regulations.

Customer Support & App Optimization: Collaborated with customer support teams to address user issues, enhance app functionality, and ensure ongoing compliance with privacy and data protection standards.

DXC Technology Energy Harbor June 2020 – June 2021

Senior IT Product/Project Manager- Nuclear Energy-ECM Migration

Led the deployment of FileNet ECM system for Energy Harbor, overseeing the re-indexing of over 5M documents and ensuring the successful integration within the organization’s existing infrastructure.

Coordinated and managed the decommissioning of legacy application instances and server environments, optimizing system performance and reducing operational overhead.

Led cross-functional teams, including DXC, IBM, and Energy Harbor, in the implementation of a customized FileNet ECM deployment, meeting a challenging 9-month deadline.

Implemented streamlined project management processes, focusing on vendor coordination, risk management, and Agile methodologies to drive efficiency and project success.

Assisted with the creation and migration of VM servers, ensuring that the infrastructure was aligned with project goals and security standards.

Contributed to Use Case testing and documentation, ensuring the system met business requirements and technical specifications.

Set up Confluence and integrated it with JIRA for improved transparency, facilitating effective collaboration across teams.

Managed JIRA setup, including the creation of user stories and epics to capture detailed requirements and track project progress.

Coordinated the cutover timeline with the production, cloud, and architectural design teams, ensuring seamless system transition and deployment.

Luxoft – Ford Motor Company March 2018 – June 2020 Senior IT Program Manager- Web HMI – Digital Cockpit & Ford IVI Development & Validation Tools

Led a cross-functional team of developers, testers, and international collaborators in the development and customization of a cutting-edge HTML5 and QT-based Human Machine Interface (HMI), ensuring alignment with project goals and technical specifications.

Supervised the re-indexing of 5 million documents in the FileNet ECM system, achieving completion within 24 hours while maintaining data integrity and system efficiency.

Coordinated the development and testing efforts for the Virtual Development Platform (VDP) in the context of in-vehicle infotainment and connectivity systems, ensuring seamless integration and functionality.

Collaborated with key stakeholders, including client teams, architects, developers, testers, and quality assurance professionals, to refine business and technical requirements and ensure project alignment.

Worked closely with senior management to contribute to the product roadmap and strategy, ensuring alignment with both business objectives and customer needs.

Assisted in defining project scope, providing effort estimations, and supporting the technical design process to ensure clarity and precision in project execution.

Ensured timely project delivery by managing coordination among all program stakeholders, tracking progress against established schedules, and resolving any emerging issues.

Maintained and updated project schedules using tools such as Clarity, ServiceNow, Teams, and MS Project, keeping all team members aligned on milestones and deadlines.

Collaborated with developers, testers, and international teams to create and customize a modern, comprehensive HTML5 and QT-based HMI, delivering high-quality user interfaces for a wide range of applications. Assisted QA staff with product testing and modification testing as required, ensuring quality and functionality standards were met.

General Motors March 2014 – November 2018

Senior IT Project Manager-AEM, eDiscovery & Sharepoint

Adobe Enterprise Management (AEM) Transformation Specialist: Led the transformation and implementation of AEM solutions, aligning project objectives with organizational goals to enhance content management processes and user experiences.

Agile User Story & Epic Creation: Authored comprehensive user stories and epics in JIRA, ensuring alignment with stakeholder requirements and facilitating seamless development workflows across teams.

Process Development & Optimization: Designed and implemented standardized processes for site requests, search functionality, content management, and related workflows, driving operational efficiency and improving user experience. Created both client-facing and internal documentation, including 'quick tips' and 'how-to' guides, to enhance user experience, provide clear instructions, and facilitate smooth product adoption and troubleshooting.

Defect Management and Monitoring: Managed defect lifecycles using ALM (Application Lifecycle Management), ensuring issues were tracked, updated, reassigned, and closed promptly to minimize project disruptions.

Risk Management & Project Control: Oversaw all aspects of project design, risk identification, and mitigation, adhering to PMO standards to maintain project timelines and budget while delivering optimal outcomes.

Data Analytics & Reporting: Utilized Tableau to analyze and visualize data, creating dashboards and reports to present actionable insights to senior management and drive informed decision-making.

SharePoint Customization & Development: Led the design and customization of SharePoint sites, lists, and libraries, ensuring alignment with business needs and enhancing collaboration across teams.

SharePoint Solution Development: Developed custom SharePoint web parts, workflows, and forms using SharePoint Designer, Power Automate, and InfoPath to streamline business processes and increase productivity.

Web Technologies & Custom Solutions: Utilized JavaScript, HTML/CSS, and jQuery to create innovative, user-friendly solutions tailored to business requirements and system integrations.

SharePoint Framework (SPFx) Development: Engineered SPFx components and extensions to enhance functionality, performance, and user experience within the SharePoint environment.

Metrics Reporting & Analysis: Conducted data analysis for metrics reporting, creating detailed Excel charts, PowerPoint presentations, and other visual tools to present findings to management.

Collaboration with Stakeholders: Collaborated with IT Project Managers and Business Analysts to identify business needs, develop solutions, and propose enhancements for improving SharePoint environments and processes.

Requirements Analysis & Technical Design: Examined requirements documents and created technical design specifications, unit tests, and implementation plans for both small and complex projects.

SharePoint Site Design & Administration: Administered SharePoint 2013, developing templates, publishing features, managing custom solutions, and ensuring compliance with system and business requirements.

Document Management & Version Control: Set up and managed document libraries, metadata, content types, and implemented version control, document retention, and records management strategies to ensure compliance and efficient document workflows.

SharePoint Workflow Automation: Designed and implemented SharePoint workflows to automate business processes, enhancing operational efficiency and reducing manual errors.

Integration with Microsoft Tools: Integrated SharePoint with Microsoft Teams and OneDrive to facilitate seamless collaboration, document sharing, and co-authoring among project teams.

Usability Testing & Improvement: Conducted usability tests, analyzed findings, and recommended solutions for improving the design, functionality, and performance of SharePoint-based intranet systems.

eDiscovery Project Management: Led the end-to-end management of eDiscovery projects, ensuring compliant data preservation, collection, review, and production processes for litigation and compliance purposes.

Cross-Functional Collaboration for eDiscovery: Directed cross-functional teams, including legal, IT, and external vendors, to implement streamlined eDiscovery workflows, minimizing risk and optimizing project efficiency.

Regulatory Compliance & Data Privacy: Ensured that eDiscovery processes adhered to regulatory standards, including GDPR, HIPAA, and CCPA, ensuring compliance across multiple, concurrent projects.

Clarity- Create detailed project charters, objectives, deliverables, and milestones. Break down projects into work packages and tasks, assign owners, and set deadlines. Assign team members, equipment, and budgets to specific tasks based on availability and capacity. Monitor task completion status and track key deliverables against timelines. Use Clarity’s visual dashboards to view project status, identify delays, and track KPIs. Track team hours logged against planned efforts to ensure adherence to timelines.

Ensure resources are optimally utilized and avoid overloading team members.

Mercedes-Benz Financial Services April 2013 -Feb 2014

Project Manager-Nexus

Defect Management: Led defect management for three critical workstreams—Data Migration, Infrastructure, and Tech Operations—by efficiently opening, updating, assigning, and closing defects throughout the project lifecycle using ALM (Application Lifecycle Management) tools.

Defect Lifecycle Oversight: Monitored and managed the defect lifecycle, ensuring defects were tracked from identification through to resolution, including reassignments and status updates in alignment with Project Management Office (PMO) standards.

Defect Triage Leadership: Actively participated in daily defect triage meetings, ensuring timely prioritization and resolution of defects, coordinating with cross-functional teams to address and close critical issues.

Workstream Support: Provided comprehensive support for planning, organizing, and executing project activities across all workstreams, from initiation to closure, ensuring alignment with project objectives and timelines.

Risk & Project Management: Led risk management efforts by identifying potential issues early and implementing mitigation strategies, ensuring project activities adhered to PMO standards and industry best practices.

Cross-Functional Collaboration: Fostered strong communication and collaboration between multiple project managers and cross-disciplinary teams, including technical operations, infrastructure, and data migration teams, to ensure seamless project execution and delivery.

Clarity- Create detailed project charters, objectives, deliverables, and milestones. Break down projects into work packages and tasks, assign owners, and set deadlines. Assign team members, equipment, and budgets to specific tasks based on availability and capacity. Monitor task completion status and track key deliverables against timelines. Use Clarity’s visual dashboards to view project status, identify delays, and track KPIs. Track team hours logged against planned efforts to ensure adherence to timelines.

Ensure resources are optimally utilized and avoid overloading team members.

EDUCATION & CERTIFICATIONS

Walsh College

Masters Management: Specialties; IT, Project Management & Marketing

Davenport University

Bachelors: Computer Information Systems

Villanova University

Certifications: Project Management

Professional Certifications

PMP-PMI (In Process)

Professional Scrum Master (PSM) 2019

Agile for Developers 2024

Agile Fundamentals 2024

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