Women's Health Patient Care

STEPHANIE LEACH

Peoria, IL *****

309-***-**** - ******************@*****.*** - WWW: Bold Profile

PROFESSIONAL SUMMARY

Proven healthcare professional with a robust background in medical and dental support roles, notably at Epiphany Women's Health. Excelled in patient care, streamlining operations for efficiency, and maintaining HIPAA compliance. Demonstrates initiative- taking and adeptness in office administration, ensuring high patient satisfaction and operational excellence. Skilled in CPR and adept at improving patient flow by overhauling appointment scheduling processes.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. SKILLS

• Medical office procedures • Initiative-taking

• Healthcare industry • Medical receptionist experience

• Patient check-in and check-out • Front desk operations

• HIPAA compliance • Office administration

• Patient scheduling • Pre-hospital care

• Payment collection • CPR certified

WORK HISTORY

04/2024 to Current Medical Assistant/Receptionist

Epiphany Women's Health – Peoria, IL

Check patients insurance, demographic, and health history to keep information current.

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Streamlined appointment scheduling for increased efficiency and reduced patient wait times.

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Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.

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Improved office organization by maintaining accurate patient records and filing systems.

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• Maintained current and accurate medical records for patients.

• Adhered to strict HIPAA guidelines to protect patient privacy.

• Helped patients complete necessary medical forms and documentation.

• Collect Co-pays Or money Prior to self-pay procedures.

• Prep room for annuals

• Escort patients to room and take vitals.

• Check pt in/out

• Make future Appointments. Allocate and collect monies.

• Check for Emails and fax daily .

• Send medical records.

• Deposit monies in bank/ open all mail.

Inventory all supplies and order as needed from:Mckessen,LabCorp,Biote,MyIUD Supply,Amazon

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• Clean/sterilize instruments

Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

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• Received and routed laboratory results to correct clinical staff members.

• Performed various administrative tasks by filing, copying and faxing documents.

• Placed new supply orders, managed inventory and restocked clerical spaces.

• Prepared and processed patient referrals and transfer requests.

• All patient laundry

• Stock rooms

Set up all procedures : Endometrial Bx,Uterine Ablations, Cryotherapy, O-Shot, Vampire Facial.

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• Assist APN's and Dr.Boyd during procedures.

• Prepare all paperwork and send re-Auth for appointments and procedures.

• Office cleaning after hours

09/2015 to 03/2024 Orthodontic Assistant

Orthodontics LTD – Peoria

Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.

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Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.

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• Took x-rays, photographs, and impressions of patients' teeth and mouth. Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.

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• OSHA training.

• CPR certified.

• Itero scanning.

07/2013 to 09/2015 Medical Receptionist/Phone Operator Soderstrom Skin Institute – Peoria, IL

• Coordinated patient scheduling, check-in, check-out and payments for billing. Checked patient insurance, demographic, and health history to keep information current.

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• Helped patients complete necessary medical forms and documentation. Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

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• Filled in for my supervisor in the scheduling Department.

• Roomed patients during skin cancer screenings.

• Adhered to strict HIPAA guidelines to protect patient privacy.

• Managed multi-line phone system and pleasantly greeted patients.

• Maintained current and accurate medical records for patients. Streamlined appointment scheduling for improved patient flow and reduced wait times.

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• Optimized appointment scheduling to maximize doctor availability. Supported patient care by scheduling appointments to accommodate urgent health needs.

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Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.

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Streamlined office communication by effectively coordinating between doctors and nurses.

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• Obtained payments from patients and scanned identification and insurance cards. Properly directed inbound calls in phone queues to improve call flow by

[Number]%.

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04/2013 to 06/2013 Dental Assistant

Peoria Heights Dental Center – Peoria Heights, IL

Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.

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Maintained a clean and sterile work environment to prevent cross-contamination and infection.

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Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.

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Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.

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• Assist in RCT/Bldup/crowns.

• Making temporary crowns.

• Prophy kids up to age 16.

• Apply sealants and fluoride treatments.

• Assist in extractions.

Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.

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• Verified patient insurance eligibility and benefits. Helped dentists restore teeth by applying permanent and temporary fillings and crowns.

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• Patient charting/Perio.

• Take X-rays(FMX)/patients photos

Educated patients on proper oral hygiene techniques, promoting long-term dental health.

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• Take impressions/poor up molds.

06/2007 to 03/2013 Orthodontic Assistant

Midwest Orthodontic Associates – Peoria/East Peoria Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.

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Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.

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• Took x-rays, photographs, and impressions of patients' teeth and mouth. Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.

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Enhanced practice efficiency by maintaining well-organized inventory of orthodontic supplies and equipment.

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Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.

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Developed comprehensive knowledge of various orthodontic appliances, enabling accurate preparation for each procedure.

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Ensured high-quality patient care through strict adherence to infection control protocols and sterilization procedures.

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• Prophy teeth(coronal polishing)

• Perform study records on patients

• Assist in placement of Tads

Streamlined digital imaging process, providing clear and precise images for treatment planning and progress tracking.

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• Exposed, developed and mounted dental x-rays.

EDUCATION

04/2007 Certified Dental Assistant

Premiere Dentistry Technologies - East Peoria

06/1992 High School Diploma

Canton High School - Canton, IL

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