Customer Service Accounts Payable

RACHEL M. DELAGARZA

Houston, TX ***** 346-***-**** **.******.*********@*******.***

Profile

Highly skilled accounting professional with expertise in financial analysis, billing, accounts payable, and reconciliation. Experienced in using accounting software such as ORACLE, Yardi, and Sage to manage complex financial transactions and ensure accurate reporting. Proven track record of streamlining processes, resolving billing discrepancies, and improving payment workflows. Strong communicator with a focus on delivering exceptional customer service and maintaining financial accuracy.

Experience

CUSTOMER SERVICE REPRESENTATIVE LIVEXCONNECT/GIGCX/TURBO TAX-INTUIT FEBRUARY 2023 – APRIL 2023

·Provided tax assistance to customers, ensuring accurate data entry for federal and state tax returns.

·Resolved product/software inquiries, enhancing customer experience through effective communication.

·Applied defined procedures to troubleshoot customer tax inquiries and update tax return data.

·Leveraged technology to support customer interactions, demonstrating strong problem-solving and critical thinking.

ASSISTANT COMMUNITY MANAGE ALLIED ORION GROUP NOVEMBER 2021 – JULY 2022

·Processed and approved lease applications, payments, and credit reports in line with company policies.

·Managed delinquent accounts, issuing late notices and handling collections within deadlines.

·Supported Property Manager by overseeing property leasing, marketing, and resident relations.

·Handled eviction processes and maintained compliance with legal requirements.

ASSISTANT COMMUNITY MANAGER/LEASING SPECIALIST LIBERTY GROUP JUL 2021 – OCT 2021

·Processed rental applications, conducted resident tours, and closed lease agreements.

·Managed resident files ensured accurate documentation, and processed move-ins/move-outs.

·Tracked late payments and handled payment processing, ensuring adherence to policies.

·Coordinated property inspections and collaborated with maintenance for unit readiness.

LEASING MANAGER/LEASING SPECIALIST BASE MANAGEMENT SERVICES NOV2016 – MAY 2017

·Processed billing and invoicing for leasing transactions and property management

·Coordinated resident account reconciliations and payment collections.

·Assisted in maintaining financial documentation for property management reports.

·Managed lease renewals, terminations, and documentation compliance

ASSISTANT PROPERTY MANAGER/LEASING MANAGER US RESIDENTIAL JUL 2015 – OCT 2016

·Processed payments and performed financial reconciliations for property accounts.

·Assisted with monthly financial reporting and budget tracking.

·Managed resident billing and collections in alignment with property policies.

·Provided exceptional customer service and handled payment inquiries.

Education

HIGH SCHOOL DIPLOMA TEGLER CAREER CENTER PASADENA, TX

Skills & Abilities

·Accounting Software: ORACLE, Yardi, Sage, PACER, AMSI, Resman, Kronos

·Financial Reporting & Analysis

·Invoicing & Billing Systems: TAA Blue Moon, ADP Open Inv, One Site, FOCUS

·Payment Processing: ACH, EFT, Wire Transfers, Lockbox

·Data Management & Reconciliation

·Customer Service & Issue Resolution

·Strong proficiency in MS Office (Excel, Word, Outlook)

·VPN, BSS 13 Network, and remote systems integration

More Employment Experience Available Upon Request

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