Financial Reporting Customer Service
Resume:
STELLA UDON ONYIBE
Professional Summary
********@*****.*** • 470-***-****
Atlanta Georgia, United State of America
Highly skilled and detail-oriented professional with extensive experience in financial management, team leadership, and customer service. Proficient in cash handling, financial reporting, and account management with a proven track record of increasing operational efficiency and customer satisfaction. Demonstrates strong leadership abilities in managing teams and streamlining processes, seeking to bring expertise in finance, management and customer relations to a cashier/account role. Over the years I have successfully managed client accounts totalling over $100.000 while ensuring high retention rates, Increased customer satisfaction by 65% through effective problem solving and service enhancement and also streamlined financial reporting processes to improve accuracy and efficiency. Areas of Expertise
Cash handling and reconciliation
Financial reporting and analysis
Cost Reduction & Containment
Client account management
Team Leadership and Supervision
Supply/Inventory Management
Compliance and Safety
Stakeholder Engagements
Effective Communications
Professional Experience
Domino’s Pizza, Atlanta 1/2023 – Present
Manager
● Commended for demonstrating excellent organisational and cross-cultural communication skills.
● Supervise and train staff, ensuring high standards in customer service and operational efficiency
● Manage cash handling, daily sales reconciliation, and financial reporting to ensure accuracy and compliance
● Oversee inventory control, waste reduction and ensuring consistent availability of key products
● Prepare staff schedules to optimize labour costs and meet peek service demands
● Handle inquiries and complaints to maintain a high satisfaction rate
● Ensure compliance with health and safety regulations, maintaining a clean and safe work environment ThisDay Newspaper, Lagos, Nigeria 1/2006 – 12/2022 Financial Accountant
● Managed over 150 high value client accounts, generating $100,000 and more in annual revenue.
● Created and analysed financial reports to guide strategic decision-making and exceed performance targets.
● Resolved client issues promptly, increasing customer satisfaction by 75% over 10 years.
● Processed financial transactions, including payments and maintained accurate records.
● Maintained and updated company database using Ms Word and Excel.
● Delivered compelling sales presentations to promote services and secure new business opportunities. Page 2 2
Education
Higher National Diploma: Accounting, 2004
Auchi Polytechnic, Edo State, Nigeria
Technical Proficiencies
Microsoft Word • Microsoft Excel • Power Point •
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