Mortgage Loan Billing Specialist
Resume:
Edna McDaniel
Columbia, SC *****
******************@*****.***
Work Experience
Billing Specialist
Hutchens Law Firm-Columbia, SC
May 2024 to Present
Prepare and manage billing records for legal service provided
Generate invoices and credit memos for distribution to clients
Call Center Representative
South Carolina Department of Revenue-Lexington, SC
August 2023 to May 2024
• Provide accurate, satisfactory answers to their queries and concerns.
• Manages both incoming and outgoing customers calls.
• Handle a range of calls ranging from reset password and unlock access to MYDORWAY
• Answer customer basic inquries to individual income tax, withholdings, and sales and use tax
• Process all proxy box emails and wage levy inquiries
Income Tax Specialist
South Carolina Department of Revenue-Lexington, SC
September 2022 to August 2023
Review and audit tax returns and make any adjustments needed to ensure taxpayer compliance with
federal and state tax laws.
Communicate with tax payers to explain return adjustments
Stay up to date on tax law changes and on knowledge of internal tax systems
Mortgage Loan Processor
Radian Lender Services LLC (Client) Pentagon Federal Credit Union-Wayne, PA
November 2021 to April 2022
Serve as the main point of contact as the main point of contact for title companies, real estate agents,
mortgage loan officer/mortgage loan originator, borrowers, and mortgage underwriters to facilitate a
timely loan closing.
Obtain and verify that all loan documentation, such as title insurance, appraisals, loan applications, credit
reports, and income and asset declarations, are accurate and provided promptly to underwriters for loan
approval
Input loan file documentation accurately into Encompass
Open and close loans
Escrow Specialist
Aston Carter Agency (Client) AgFirst, Columbia,-Columbia, SC
August 2021 to November 2021
Sets up new insurance and tax requests from associations, providing the initial analysis and revising the
billing schedule. Monitor and pay tax and insurance escrow payments as needed.
Mortgage Loan Processor
Apex Systems (Client) First Citizens Bank-Columbia, SC
April 2021 to June 2021
Processed mortgage loans, loan applications, and all associated documentation at a higher level
of complexity. Validates application information for underwriting purposes and updated department
systems accordingly. Prepared approved loans for closing submission and notifies appropriate parties
for action on declined loans. Contributed to protecting the Bank from fraud, misrepresentation, and
mortgage loan default through compliance with federal regulations, department policy, and standard
procedures. May provide guidance for less experienced associates in the work group. Verified the
accuracy and completion of all documentation necessary for loan closings. Assisted in scheduling loan
closings and answers questions regarding the mortgage loan process.
Mortgage Loan Processor III
TD Bank-Columbia, SC
October 2016 to October 2020
Monitor the overall lending process and identify, resolve, and communicate issues that could impact
timely closure of loans Request and review any necessary supporting documentation within required
timeframes including credit checks, title reports, appraisals, tax returns, verification of employment,
assets, etc. Obtain and verify clearance of all underwriting conditions and prepare the file for submission
to closing Order any applicable loan documents
Open and close loans
Education
College Degree in Paralegal Studies
Florence-Darlington Technical College - Florence, SC
August 1998 to June 2000
High school diploma or GED
Associate's degree
Skills
• Accounts receivable
• Documentation review
• Accounting
• Databases
• Windows
• Tax experience
• Financial services
• Quality control
• Operating systems
• 10 key typing
• Typing
• Escrow
• Microsoft Office
• Credit analysis
• Salesforce
• Data analytics
• Bank Secrecy Act
• Communication skills
• Banking
• Loan officer experience
• Zendesk
Skills (continue)
• Analytics
• SharePoint
• Bankruptcy
• Negotiation
• Loan origination
• Customer service
• Underwriting
• Accounts Payable
• Loan processing
• Fair Housing regulations
• CRM Software
• Business Analysis
• Analysis skills
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