Customer Service Front Desk
Resume:
Dezhanee Bowditch
Stone Mountain, GA *****
*********@*****.***
Professional Summary
Customer service professional committed to balancing company goals while helping all customers find satisfactory solutions. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers
Authorized to work in the US for any employer
Work Experience
Owner/Operator
Foxy's Signature cleaning-Atlanta, GA
January 2020 to Present
• Cleaned schools and offices.
• Cleaned residential homes.
• Clean and supply designated building areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc)
• Perform and document routine inspection and maintenance activities
• Carry out heavy cleansing tasks and special projects
• Notify customer of occurring deficiencies or needs for repairs
• Make adjustments and minor repairs
• Stock and maintain supply rooms
• Follow all health and safety regulations
Front Desk Representative
Planet Fitness-Decatur, GA
August 2021 to December 2023
• Greet members, prospective members and guests, providing exceptional customer service
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions
• Check members into the system
• New member sign-up
• Upkeep gym sanitation
• Take prospective members on tours
• Facilitate needed updates to member’s accounts
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed
• Assist in maintaining the neatness and cleanliness of the club Remote Coder
Medical Administrative Professionals
February 2019 to May 2022
• Developed and implemented coding standards and best practices to ensure consistent and high-quality code across multiple projects
• Maintained documentation including technical specifications, user manuals, or system diagrams for future reference
• Maintained strict confidentiality
• Coded and entered patient services into database.
• Handled patient treatment, diagnosis and related procedures to ensure proper coding.
• Ensured healthcare facilities are reimbursed for all procedures done.
• Utilized various systems include Clintrac, Peace health Centricity windows,
• Citrix desktop and APC Pro 3M and Optum CAC
• Utilized Power Chart to process patient demographics. Data Analyst
Cooper Health-Remote
November 2018 to December 2021
• Input new information into database systems
• Create and manage spreadsheets
• Control the data probity by performing comparative analysis of different sources
• Regularly update existing database system records
• Produce reports
• Retrieve data as requested
• Perform regular backup and security database activities
• Document, organize and store relevant documents
Shift Manager
Dunkin' Donuts-Bluffton, SC
May 2019 to July 2021
• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
Warehouse Associate
Macy's-Decatur, IL
February 2017 to March 2020
• Received, inspected, and documented incoming shipments of products
• Efficiently organized and maintained inventory in accordance with company standards
• Accurately picked and packed orders for shipment, ensuring proper labeling and documentation
• Collaborated with team members to complete daily tasks in a timely manner
• Maintained a clean and organized work area, promoting safety and efficiency
• Processed an average of XX orders per day with minimal errors Customer Service Representative
Family Dollar-Decatur, GA
October 2016 to September 2019
• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation. Customer Service Representative
Pizza hut-Decatur, GA
August 2015 to December 2018
• Prepared and cooked a variety of pizzas, ensuring high quality and consistency in taste
• Followed recipes and portion control guidelines to maintain food cost efficiency
• Collaborated with kitchen staff to ensure timely preparation and delivery of orders during peak hours
• Maintained a clean and organized work area, adhering to sanitation standards at all times
• Managed multiple orders simultaneously while prioritizing tasks effectively to minimize wait times for customers
• Provided exceptional customer service by promptly and effectively addressing customer inquiries, concerns, and complaints
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
Education
High School Diploma
James Madison university
2013
Skills
• Cash Handling
• Computer skills
• Typing (10+ years)
• Restaurant experience
• Cash register
• Senior care
• Customer Service
• Shift Supervisor
• Commercial Cleaning
• Neat, clean and professional appearance
• Medical office experience
• Time management
• Medical terminology
• Bussing
• Communication skills
• Cash handling
• Janitorial experience
• Customer Support
• Excellent at multitasking
• Food handling
• Baking
• Great communication skills
• Reliable and focused
• Learns quickly
• Organizational skills
• Supervising experience
• Residential Cleaning
• Anatomy knowledge
• Customer Care
Certifications and Licenses
First Aid Certification
Contact this candidate