buyer, account manager, customer service, sales support

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ANTONIO ASTROLOGO Cell: 438-***-****

Montreal, Quebec H1S 1C4 *********@*******.***

PROFESSIONAL PROFILE

A results-driven, action-oriented, and assertive trilingual professional with over 20 years of experience in customer service, sales support, and procurement. Demonstrates a proven ability to lead teams, optimize processes and drive business growth across diverse sectors. Highly skilled in managing distribution channels, building strong client relationships, and overseeing complex projects to ensure efficiency & profitability. Recognized for being resourceful, proactive, and adept at managing priorities in fast-paced, result-driven environments. Excels in conflict resolution, decision-making, and delivering successful outcomes in challenging situations.

CORE COMPETENCIES

Forecasting & Budgeting Cross-Functional Team Collaboration Sales support Contract Negotiation & Vendor Relations Procurement Sourcing & Inventory Management Senior Reporting Key Account Customer Management Conflict Resolution & Problem-Solving Skills PROFESSIONAL EXPEREINCE

USM AMERICAS INC. (Machine/Parts distribution – footwear industry) 2019- present Account Manager (Procurement & Customer Service) Montreal, Quebec Key Responsibilities and Achievements:

Procurement Leadership: Served as the main buyer for three divisions: Hudson Cutting Solutions (cutting machines), United Global Supply (tools), and USM Americas (shoe machinery parts, tools, and equipment). Secured multiple customers on blanket order annual schedules value over $300 000.00 USD

Sales Support: Provided critical support to the sales division for parts and equipment required for shoe machinery and die-cut machines, including sourcing and coordinating new equipment. Assisted sales teams for large machinery sales in 2022 value over $250 000.00

Customer Repair Coordination: Managed and coordinated customer repair jobs, acting as a liaison between the service team and customers to ensure timely and efficient delivery of service.

Inventory Management: Oversaw inventory control and executed weekly procurement strategies to maintain optimal stock levels.

Due to Covid, we went from EOQ inventory system to a JIT system to reduce costs

Vendor Relations & Negotiation: Worked closely with overseas manufacturers and vendors to procure special- order parts and negotiate favorable pricing for volume purchases, including consolidating brush sales to secure a 20% discount.

Key Account Monitoring: Analyzed buying patterns of key accounts, successfully setting up large blanket order agreements with customers that drove volume sales and reduced transportation costs. HOME DEPOT SUPPLY CANADA 2007 - 2018

Customer Service Manager Montreal, Quebec (2012 – 2018) Key Responsibilities and Achievements:

Team Leadership: Supervised a team of 10-12 Customer Service Representatives (CSRs), ensuring they had the tools and resources to deliver exceptional customer service.

Sales Collaboration: Partnered with inside and outside sales staff to maintain seamless communication and ensure timely delivery of goods to both hospitality and multi-family customers.

Sales Growth: Contributed to driving nationwide sales growth from $22 million to $40 million.

Issue Resolution: Managed and resolved escalated or complex issues for customers, sales representatives, and warehouse staff.

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Coaching & Development: Provided ongoing coaching, performance feedback, and professional development to CSRs to enhance team performance.

Key Account Management: Supported the sales team with key accounts to ensure customer satisfaction, timely deliveries, and effective follow-ups.

Inventory Management: Collaborated with the inventory management team to resolve stock and warehouse discrepancies efficiently.

Vendor Coordination: Worked closely with the purchasing department, transport, and warehouse teams to track and manage stock from plumbing vendors such as American Standard, Bootz, Gerber, Novanni, Symmons, Mansfield, Waltec, Moen, Belanger, Delta, Korky, Neoperl, and EMCO. TEAM Lead Customer Care Associate (2007 – 2012)

Key Responsibilities and Achievements:

Team Mentorship: Served as a senior staff member, mentoring a team of 10 to enhance performance and professional development.

Operations Management: Provided operational management and support at the call center to ensure efficiency and the resolution of customer service and sales-related issues.

Order Accuracy: Reviewed and corrected pricing margins and discrepancies in the previous day’s sales orders to support the sales team.

Inventory Coordination: Collaborated with warehouse personnel to address discrepancies between customer orders and actual inventory levels.

Cross-Functional Support: Partnered with the pricing and promotion department to resolve conflicts related to product weights, dimensions, and margins for sales orders.

Escalation Management: Managed escalated customer issues by presenting solutions and coordinating efforts across multiple departments, including credit, sales, and warehouse teams. PETRO-CANADA, N&F Service Station (family business) 1987 - 2005 Office Manager (Procurement & Sales) Montreal, Quebec Key Responsibilities and Achievements:

Sales & Client Relations: Delivered exceptional sales and customer service for automotive repair services, including preparing estimates, securing jobs, and providing timely follow-ups.

Procurement Management: Acted as the primary purchaser for automotive parts, negotiating cost-effective pricing and optimal quantities with suppliers to secure competitive and reliable inventory sources.

Process Improvement: Successfully implemented a comprehensive automotive software system to streamline and enhance the company’s operations.

Financial Oversight: Managed all aspects of financial operations, including banking, financial reporting, bookkeeping, and overseeing payables, receivables, and inventory.

Stakeholder Collaboration: Fostered and maintained professional relationships with key external stakeholders, including lawyers, bankers, and accountants, to support business growth and compliance. EDUCATION

Bachelor of Commerce Degree - Concordia University Mtl. D.E.C. Business - Champlain College

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