Customer Service Sales Associate

Precious Joseph

832-***-**** ******.******@*****.*** Houston, TX 77498

Career Summary

I am a certified Phlebotomist seeking a challenging position in a reputable healthcare facility where my skills can contribute to the overall efficiency of the laboratory and patient satisfaction. Education

University of Houston May 2023

Bachelors of Science in Public Health Minor in Biology Certifications

Certified Phlebotomy Technician (CPT)

NAPTP February 2024

Skills

● Familiarity with medical terminology

● Attention to detail and accuracy

● Excellent interpersonal and communication skills

● Time management and organizational abilities

● Collaborative team member

● Customer service

● Leadership

● Conflict and dispute resolution

● Specimen collection and handling

Experience

Academy Sports and Outdoors, Houston Tx, Sales Associate June 2019-June 2020

● Ability to execute multiple tasks with superior organizational skills and detail orientation.

● Effective problem-solving and communication with customers and team members.

● Trained new team members and other department members for the position of a front-end sales associate

● Helped people save money on their current and future purchases by introducing them to the Academy rewards credit card.

Amazon, Sugarland Tx, Delivery Site January 2020- December 2020

● Receive and prepare inventory in the station before delivery

● Use technology like smartphones and handheld devices to sort, scan, and prepare orders

● Build, wrap, sort, and transport pallets and packages

● Helped load for truck deliveries

University of Houston, Houston Tx, Desk Assistant August 2020-May 2021

● Check-in and check-out residents during the move-in and move-out process.

● Assist residents by providing them with a lockout when needed.

● Answer phone calls and other customer service duties while building relationships.

● Promote engagement and lead with an ethic of care. Haven Home Health, Houston, TX, PCA August 2021- December 2022

● Maintain clients personal hygiene by assisting them with bathing, dressing, grooming

● Handled toileting and incontinence care

● Transferred clients from the bed to a chair, and other locations

● Took vital signs

● Performed venipuncture and capillary punctures.

Orangetheory Fitness, Houston Tx, Sales Associate December 2022- April 2024

● Check in members during beginning of classes

● Followed up on prospective clients

● Answered calls from customers and assisted with problems

● Gave studio tours to interested leads

● Participated in marketing and outreach events

Gulf Coast Regional Blood Center - Houston, TX, Mobile Phlembotomist April 2024-Current

● Assists with the loading, unloading, set-up and tear down of equipment at mobile donor sites.

● Performs pre-donation screening, venipuncture, and post venipuncture care of donors in accordance with Standard Operating Procedures.

● Accurately and legibly completes donor records in a timely manner.

● Demonstrates strong level of customer service skills and customer service focus.

● Identifies and addresses non-routine situations arising during phlebotomy procedures and reports them to the supervisor.

● Maintains acceptable level of proficiency in required phlebotomy procedures.

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