Customer Service Patient Access
Resume:
VERONICA
ARANGO
CUSTOMER SERVICE
REPRESENTATIVE
*********@*****.***
Monterey Park, California 91754
CONTACT
SKILLS
• Customer Care
• Productivity Standards
• Benefits Verifications
• Client Relationships
• Microsoft Office
• CRM experience
Provider Services Representative
Apex Systems, Falls Church, VA
Patient Access Liaison II
Apidel Technologies LLC, Alhambra, CA
Correspondence Phone Support
Blue Shield of California, Monterey Park, CA
Sales Agent
Auto Insurance Specialists, Cerritos, CA
EXPERIENCE
August 2022 - Present
Assisting providers verifying claim status, treatment authorizations and reviewing procedure codes.
•
Assisted providers with setting up provider portal and navigating online portals for self-service options.
•
March 2022 - May 2022
Answered, screens and directs incoming and outgoing calls, and electronic
• messages communications using CMS.
Provided patient access services, including pre-registration, registration, financial
,counseling and insurance verifications.
•
March 2021 - February 2022
Resolving incoming calls concerning member eligibility, benefits, and provider information.
•
Coordinated membership changes to member's primary physician. Engaged
• members with their wellness plan options.
• Resolved customer complaints promptly and professionally. October 2001 - October 2013
Responsible for processing policy endorsements, updating policy information, meeting weekly call volume/sales quota.
•
• Identified opportunities for cross-selling additional products and services.
• Developed strong communication skills for successful customer service. Office Management
Pasadena City College, Pasadena, CA
EDUCATION
May 1995
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