Customer Service Administrative Assistant
Resume:
*****.******@**.*******.***
**************@*****.***
Pulaski, TN 38478
JB
JONNA BALENT
About
I possess extensive customer service experience and aim to leverage my skills in a professional healthcare administrative assistant role. I maintain a solid set of collaboration skills and display a positive demeanor that helps establish a strong connection with clients. My motivation lies in ensuring customer satisfaction while contributing my expertise to the success of the company. I excel in specialized skills such as written and verbal communication, organization, collaboration, multitasking, and leadership. As a motivated initiative-taker, I complete all tasks in a timely and professional manner. My energetic approach and passion for my work allows me to encourage a meaningful relationship, along with a partnership that supports a growing and successful business. I have a meticulous focus on creativeness and can adapt with those who work alongside those who share the goal of achieving company objectives.
Experience
Seventh Day Adventist Thrift Store Non-Profit Organization
Pulaski, TN Receptionist/ Customer Service
06/2024-Present
•Maintained and implemented written procedures for store operations.
•Procedures for accepting/receiving donations from the public.
•Stakeholders who needed help maintained proper paperwork for the non-profit organization to properly send to the government for record keepings.
•Organize and maintain a clean environment for the public when in need.
•Supervised community service volunteers as needed for court services.
Media Power Marketing
United States, Work from Home / Sales Specialist
01/2024-02/2024
Implemented effective sales strategies that enhanced market penetration and drove revenue growth.
Cultivated strong customer relationships through consistent communication and personalized service efforts.
Executed successful negotiation skills to secure favorable terms and strengthen partnerships.
Acquired extensive product knowledge that enabled effective demonstrations and increased client satisfaction.
Ivry Crest Assisted Living LLC
Pulaski, TN / Volunteer Receptionist
12/2023-Present
•I provide my professional skills while collaborating with an experienced staff member to enhance my knowledge and skill sets.
•I am committed to ensuring that all residents receive personalized care that addresses their daily needs.
•I strive to deliver exceptional customer service at the front desk by efficiently answering incoming calls, scheduling appointments as necessary, and meticulously maintaining all client’s intake records.
Richland Market
Lynnville, TN / Cashier Customer Service
12/2019-3/2021
•I delivered exceptional customer service by leveraging my acquired skills and friendly personality.
•I ensured the cash drawer was always balanced during my shift, applying my professional knowledge effectively.
•I adhered to a daily and weekly checklist aimed at maintaining a clean and appealing store environment for quality assurance.
•I successfully closed the store while ensuring a positive cash balance was available for the opening shift, facilitating a strong start for the next day.
Exxon Mobile
Pulaski, TN / Manager
08/2020-11/2020
•Trained and regularly mentored team members on performance strategies and customer service techniques.
Managed employees while assessing their performance to determine training needs and any future planning for progress logs.
Resolved any customer concerns with products and service, to help drive company sales and satisfaction.
Completed special projects by effectively collaborating in decision-making, critical thinking skills, and time-management to meet company goals.
Developed and documented logs for any solutions and submitted daily reports to main corporate office through company platform.
Maintained record keeping of cash flow of in/out to have a positive cash balance drawer and register, while taking remaining company money to bank to put in company account.
Recorded and kept state lottery in a locked cabinet to have a positive inventory.
Texaco
Pulaski, TN / Cashier/ Assistant Manager
03/2020-08/2020
Hired as a cashier customer service personnel member while showing my skills and professional qualifications, which caught the attention of the company supervisors.
They recognized my potential and subsequently provided me with training to become an assistant manager, a role from which I could advance further.
Recruited top talent, while focusing on completing timely performance, giving, and providing a positive feedback initiation to all team members, with a reward for all performance.
Showed all my training skills as store assistant manager, while being trained by the manager to advance my position to manager at my own store.
Education
Strayer University
BBA: Bachelor’s Degree: Business Administration/Management and Healthcare Services
2021-2025
Honoree at Strayer University (Dean’s List)
Peer Mentor Certification of Completing the training in a semester.
DE&I Foundation Certification
Technology Certification Award
Digital Literacy Badge
Community Builder Award
Ethics Enthusiast Award
Strayer University Chapter at The National Society of Collegiate Scholars
Strayer Chapter Leader Position at NSCS
Member of PHI THETA KAPPA Sorority
Member of The Honor Society
Sophia Learning Courses Completed at Strayer
Health, Fitness, and Wellness: 8/2024
Introduction to Networking: 9/2024
Principles of Marketing: 9/2024
Business Communications: 01/2025
Linked-In Learning Courses Certification
Microsoft 365 Excel: 9/2024
Lenawee County Vo-Tech Trade School, Michigan
Dental Assistant Certification 6-week course
2005-2005
Tecumseh High School, Michigan
High School Diploma
1997-2002
Skills
A strong organizational skill
Excellent communication skills
Mindfulness/Creativity
Ability to collaborate effectively
Leadership Skill
Microsoft 365 Software (Word, Excel, PowerPoint, OneDrive, Outlook Mail, and Note)
Decision-Making Skill
Flexible and Adaptable
Time-Management
Digital Literacy Skills
Technology Skills
Problem-Solving
Initiative-taking
Management
Computer Skills
Multi-tasking Skills
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