Account Manager Customer Service

Kevin Lang

Email: *****.*****@*****.***

Telephone: 413-***-****

Summary:

Highly motivated and results-oriented International Account Manager with over 16 years of experience building strong client relationships. Proven ability to manage a global team and customer base and consistently achieve revenue growth and client experience satisfaction. Passionate about exceeding client expectations and fostering long-term partnerships.

Skills

● Remote support team management

● Account Management

● Business Development

● Client Relationship Building

● Sales Strategy & Planning

● Negotiation

● Communication (written & verbal)

● Customer Service

● Market Research

● Project Management (optional, if applicable)

Work History

Senior Sales Representative Greenbook New York, NY September 2023 - November 2024

● Proactively sourced and qualified potential clients, resulting in new accounts acquired within my tenure.

● Developed and executed effective sales strategies to strive for team revenue goals. Was associated with over 1 MM in sales during my first calendar year among existing and new clients.

● Built and maintained strong client relationships, leading to successful renewals and upsells.

● Leveraged industry knowledge to identify and address client needs, resulting in new clients and returning clients to diversify services investment portfolio with Greenbook.

● Collaborate cross-functionally with internal teams to drive customer success and product adoption. Senior Account Manager Pollfish New York, NY June 2022 - July 2023

● Delivered impactful sales presentations and pitches tailored to clients, upper management, and sales teams.

● Cultivated strong, collaborative relationships with researchers to understand needs and recommend best-fit solutions.

● Partnered with clients to develop strategic business and account plans.

● Researched emerging industry trends, applications, and concepts to enhance product and service offerings.

● Oversaw sales forecasting, goal setting, and performance reporting for all assigned accounts. Global Account Manager Civicom Marketing Research Services Port Chester, NY August 2016 - May 2022

● Led a remote team of support representatives in the Philippines.

● Established, developed, and nurtured business relationships with new and existing marketing researchers.

● Delivered exceptional service and support to ensure project success.

● Collaborated effectively with qualitative moderators, project managers, and end-clients.

● Contributed to the successful planning, execution, and delivery of research facilitation support services within budget constraints.

● Achieved consistent revenue growth year-over-year (2017: 175%, 2018: 242%, 2019: 214%, 2020: 178%). Customer Account Manager Broadview Networks New York, NY September 2014 - October 2015

● Served as the first point of contact for newly onboarded customers.

● Managed a base of over 300 accounts.

● Proactively contacted customers to schedule meetings and increased sales revenue while reducing churn rate.

● Retained customers through clear communication and effective resolution of customer service issues.

● Ensured customer satisfaction and repeat business. Account Manager Annese & Associates, Inc Brewster, NY November 2011- July 2014

● Developed and maintained business relationships with C-level technology professionals.

● Scoped, qualified, and evaluated potential sales opportunities.

● Negotiated pricing and contracts for long-term business relationships.

● Closed deals and collaborated closely with the marketing team.

● Employed a consultative approach to identify solutions aligned with client needs.

● Proven experience with technologies from Cisco, NetApp, VMware, Citrix, and more. Inside Sales Representative Bit9, Inc (now VMware) Waltham, MA April 2009 - June 2010

● Prospected, qualified, and identified new and existing leads for Bit9's leading application whitelisting solution.

● Coordinated and conducted WebEx demos and face-to-face meetings to showcase the software.

● Collaborated closely with outside sales representatives.

● Developed and nurtured relationships in assigned territories across the United States.

● Emphasized product features based on in-depth customer needs analysis.

● Maintained comprehensive knowledge of available products to maximize sales potential. Business Development Representative Salary.com Waltham, MA June 2008 - January 2009

● Identified and nurtured new and existing client relationships.

● Prospected for potential clients, provided product and service information, and arranged online demonstrations of database and analysis software.

● Contributed to building a strong foundation in sales, human resources, and business software solutions.

● Identified and pursued business opportunities to generate new revenue and improve the bottom line.

● Interned Summer of 2007 and between classes all senior year while at Lasell University, hired upon graduation.

Education

Lasell University Auburndale, MA May 2008

● Bachelor's Degree: Business Marketing Major, Communications Minor.

Contact this candidate