Customer Support Administrative
Resume:
Tulaja Dahal
Malden, MA *****
***********@*****.***
Professional Summary
Extensive experience in administration, customer support, financial management, instruction/training, and database maintenance seeking administrative or managerial full-time/ part-time, permanent job opportunities with a financial, educational, and hospital/ health care institution in the Boston area.
Skills
Professional: Works Well on a Team, Timely, Detail-Oriented, Excellent Written, and Oral Communication, Customer Service, Identifies Problems and Appropriate Solutions, Leadership, Teaching, Training, Instructing, and Coaching, detail- Oriented, Scheduling meetings/appointments, inventory management, record maintenance and so on.
Computer: Microsoft Office, Google Suite, T-24, HRCMS, Invoice Log
Languages: English (advanced), Nepali (native), Hindi (fluent), Urdu (intermediate)
Work Experience
Administrative Support Jamaica Plain, MA
Department of Public Health, Lemuel shattuck Hospital Nov 2024 – Dec 2024
Provided administrative support to the Director and other Staff as needed.
Managing administrative telephone calls by screening, redirecting, and recording messages.
Processing incoming and outgoing mail and internal correspondence, sending and receiving faxes, and managing administrative telephone calls by screening, redirecting, and recording messages to facilitate communication within the administrative infrastructure.
Work with supply chain, IT, and Development to manage the flow of all incoming and outgoing materials, including supplies, mail, and packages.
Ensure positive and productive relationships with vendors who provide essential services to the office.
As requested, assist with coordinating meetings, reserve rooms, and notify all parties of the date, time, and place.
Be available to provide on-site support for meetings and events held during business hours for all departments
Acts as liaison between the Director and various Hospital Department Staff
Gather information by questioning individuals and by examining records and documents.
Ensured all procedures and practices relating to secretarial services are adhered to.
Updated Invoice/A/p log.
Managing Vendors' Contract files with all required documents and records.
Financial Guide/Tax Intake Support Boston, MA
Roxbury Center for Financial Empowerment Jan 2024 – Apr 2024
Utilize TaxWise software to provide onsite tax assistance to individual and family clients as they complete required IRS forms and eligibility screening
Communicate effectively to clients to ensure their needs are met and that they understand the tax filing process while receiving services from the Roxbury Center
Partner and collaborate with other tax support and community organizations with an informed and appropriate lens toward the target population
Serve as Ambassador to ensure tax filing program clients receive quality tax services at the Center for Working Families tax site
Circulation Assistant Medford, MA
Medford Public Library Jun 2023 – Dec 2023
Checked books and other borrowed library materials in and out; assisted patrons with self-checkout; greeted and directed patrons to various locations of the library
Registered new patrons into the online library registration catalog system
Collected and recorded fines and fees; assisted with holds and interlibrary loans; troubleshoot circulation problems as they occurred
Administrative Assistant Boston, MA
Massachusetts Bay Transportation Authority Oct 2022 – May 2023
Created monthly bus and rail business reports and managed documented information in the non-revenue database
Supported with payroll programming and management
Receive CMO Phone Calls, take messages
Gather signatures and approvals, draft and create various documents
Maintain copier function for the floor
Schedule meetings and appointment
Manage emails
Miscellaneous errands and tasks
Coordinate administrative tasks related to international and temporary assignments as needed.
Proactively communicate HR programs and policies to employees, managers, and expatriates. Address staff questions and concerns promptly by managing the HR inbox app and contributing to regular all-staff communications
Massachusetts Department of Agricultural Resources, (Mass.gov), Boston, MA
Program Assistant April 2022- Sep 2022
Reviewing and entering data from email forms to Access Database
Cross-checking between databases to identify and flag incomplete records
Filing ( e-filing, physical filing)
Electronic filing of reports and other program records
Enter paper-based evaluation forms into electronic format
Assisting with public records requests (searching records and pulling/copying records)
Front Desk Assistant/ Section Officer/ Administration Kathmandu, Nepal
Agricultural Development Bank LTD Nov 2007 – Nov 2019
Provided support for various roles including Senior Credit Assistant, Compliance, Remittance, Safety Deposit Box, Senior Bank Guarantee, Teller, and Customer Service Representative
Oversaw customer services within credit department; documented short and long-term loans; supported
Reviewed documentation of long-term bank customers and migrated information
Managed deposits and withdrawals, printed bank checks, and provided bank balance information for customers.
Assisted the manager in reviewing new product proposals and analyzing risk and compliance issues relating to these products
additional security measures, computer database documentation, and other record-keeping
Providing administrative support to Regional Officers and regional office operations
Calendar Management, preparing and arranging meetings with venue and food for the regional office.
Preparing meeting agendas, providing information to all regional office staff, coordinating meetings, and recording and managing minutes.
Collecting data from different branch offices, compiling them, and keeping a proper record, whenever the Head office needs them providing them in no time.
Maintain confidentiality with all transactions and recorded files.
Preparing auction lists, choosing the best one for the new vendor list for stationery, for 26 branch offices as well as regional offices for the new fiscal year.
Managing inventory and stationary of the regional office including other branches.
Education
Master’s in Business Administration, Sikkim Manipal University, Sikkim, India 2013
Master’s in Education, Tribhuwan University Campus, Kathmandu, Nepal 2009
Bachelor’s in Education, Sanothimi Campus, Bhaktapur, Nepal 2005
Training & Certifications
Digital Literacy Program, Roxbury Center for Financial Empowerment, Boston, MA Apr 2022
AWS Cloud Quest: Cloud Practitioner, AWS training and Certificate, Boston, MA Sep 2023
2023 VITA/TCE Certification Course, IRS, Boston, MA Jan 2024
2023 Intake Interview and Quality Review Exam, IRS, Boston, MA Jan 2024
CHW Core Competency Training, Community Workforce Institute, Boston, MA Oct 2024
Life Insurance License MA Nov 2024
HIPPA Compliance: A Complete guide Jan 2025
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