Facility Security Officer

Parminder Mudhar

(US Citizen- Active Secret Clearance)

**** ***** ****** 301-***-****

Great Falls, VA 22066 *********.******@*****.***

PROFESSIONAL SUMMARY

Result-oriented, dedicated, hardworking professional with over 11 years’ experience in Information Technology including all aspects of Project Management, and Business Analysis support with demonstrated success in the implementation and management of business solutions.

• Experience of working in a project environment including any of the following: Program Office, Program Support, Program Administration, Project Administration or similar.

• Business Analyst with solid experience in the Software Development Life Cycle (SDLC) including user requirements analysis, software design, testing (system/user acceptance), quality assurance, implementation, and post implementation support.

• Experienced in CMMI Level 3 and ISO Businesses & Programs effort: Deliverable products & services and internal technical & business processes that ensure our ability to meet or exceed the contract commitments we have made.

• Experienced in data/information quality management that included identification of data quality problems, root causes, cost impacts, and solutions for improving the data/information quality levels.

• Experience in writing test plans, test scripts, executing functional, application, regression, integration, system, performance tests and reporting defects.

• Experienced in integrating policies andprocedures into business and technical solutions.

• Experienced in the development and delivery of end-user training.

• Provided regular feedback to senior management on project status including risks, issues, and urgent matters requiring input from senior management. Awareness and understanding of Project Management

• Excellent written and verbal communication skills, organizational skills and problem-solving skills, combined with an outstanding ability to maintain flexibility in a changing work atmosphere. Confidence to bring new ideas to the table and demonstrate well thought out plans to execute them if appropriate.

• Experienced and formal training with Software Engineering standards and best practices (Agile, CMMI, Traditional Waterfall)

TECHNICAL SKILLS

Testing Tools: HP ALM, Jira, Rational quality Manager, Clear Case, 508 Testing (JAWS) Productivity Software:Microsoft Package: Word, Excel, PowerPoint, SharePoint, Projects, Visio 2016 Operating Syste ms: Windows (7/10), MAC OS X, UNIX, DOS Methodologies: SDLC, Waterfall, Agile Development Tools: Toad, JAWS, VNC Viewer, Putty, SSH, Clear Case, Minitab Statistical Software, VMWare Programming Language s: SQL, HTML, XHTML Database : SQL Server, Oracle 11/12g WORK EXPERIENCE

Intellect Solutions Facility Security Officer/ Sr. Communications Specialist Herndon, VA April 2022- Present

Facility Security Officer (FSO) who manage, administer, and coordinate with the Department of Defense (DoD), Department of Energy (DOE) and other government agencies to ensure compliance with government and company security policies and procedures. As an FSO, I have an understanding and experience of the 32 Code of Federal Regulation (CFR), Part 117, National Industrial Security Operating Manual (NISPOM) and general security requirements for DoD and other Federal agencies.

Responsibilities as Facility Security Officer includes:

• Ability to apply independent judgment and discretion, as well as the identification, analysis and resolution of security-related matters.

• Responsible for DoD facility clearance via DISS (Defense Information Security System)

• Support hiring managers through multi-agency Common Access Card (CAC) process in a timely manner.

• Submit visit requests as directed by the Government Customer using Defense Information System for Security

(DISS) Army Centralized Contracts and Security (ACCS) portal and other site-specific guidance.

• Investigate incidents and security violations, conduct administrative inquiries (AI), and submit reports as required.

• Manage and DD254 and client’s safeguarding requirements.

• Provide expert security advice and assistance.

• Ensure compliance with Facility Clearance (FCL) Government regulations.

• Administrate personnel security clearance processes to include coordinating initial clearance submissions and periodic reinvestigations of staff, providing guidance and instruction to staff to ensure completion of security process, collection of ink or electronic fingerprinting of initial clearance candidates, and providing follow-up clearance report status on processed clearances to managers for specific contracts.

• Oversees that all security documentation and files are in accordance with DCSA requirements.

• Provide any new employee security briefings, exit interviews and debriefing, investigate and report security violations and incidents.

• Provide, documents and archive annual trainings and briefings in accordance with project security requirements within each project’s DD254.

• Provide security support to People, Contracts, and Proposal teams.

• Interpret government policies for the development and implementation of security plans and procedures.

• Maintain a working relationship with DCSA or other Federal Agencies and each contract’s security office for processing and maintaining employee clearances or suitability determinations.

• Strong working knowledge of the NISPOM, other relevant DoD security guidance and requirements, DISS, NISS, SWFT, NBIS, DD254s, and Physical Security requirements.

• Other security-related duties as assigned.

As a Senior Communications Specialist, I am responsible for internal and external communication efforts. I am to execute on communication-related activities, ensuring our messaging is consistent, effective, and aligned with our corporate identity. From employee engagement and media relations to community outreach, I play a pivotal role in shaping how we connect with our stakeholders.

Primary Duties and Accountabilities include:

• Facilitate clear communication of company objectives to both internal teams and external stakeholders.

• Assist in developing and executing internal and external communication strategies and programs.

• Oversee various communication channels including weekly communications and intranet, presentations, and other materials to support leadership.

• Develop talking points and remarks for leadership as assigned.

• Cultivate strong relationships with business units, employee resource groups, media outlets, and community leaders to drive effective outreach programs.

• Partner with company’s employee engagement team to coordinate events.

• Responsible for all company communications to lead the development of project deliverables, including SOPs, email communications, factsheets, FAQ documents, slide decks, office hours, company holidays, newsletters and more.

Intellect Solutions Business Analyst

Herndon, VA March 2020- April 2022

Major responsibilities include:

• Requirements Gathering: Elicit and document business requirements from stakeholders through interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, and task and workflow analysis.

• Data Analysis: Analyze quantitative and qualitative data to identify trends, opportunities, and solutions to improve business processes, efficiency, and services delivered to customers.

• Process Modeling: Develop and implement detailed business process models to drive process improvement and support change management initiatives.

• Stakeholder Management: Serve as a liaison between stakeholders and project teams, ensuring clear communication and alignment of project objectives and business needs.

• Solution Evaluation: Assess potential solutions to business problems to ensure they meet organizational goals and requirements. Validate and verify the effectiveness of implemented solutions against initial requirements.

• Test Planning and Design: Develop comprehensive test plans that define the scope, approach, resources, and schedule of intended test activities. Design test cases and test scripts under various conditions to ensure software functionality and performance.

• Execution of Tests: Conduct software testing phases including unit, integration, system, and acceptance testing. Execute test cases manually or using automated tools and record the results.

• Defect Tracking: Identify, document, and track software defects and inconsistencies. Communicate with development teams to ensure timely resolution of issues.

• Quality Assurance: Ensure that all aspects of software meet quality standards and functional requirements through rigorous testing and validation.

• Reporting: Generate detailed reports on testing activities, results, and discrepancies. Communicate findings and provide recommendations to improve product quality to stakeholders and project teams. Government CIO Deputy PM / Proje ct Controller

SDD DHA-Falls Church, VA March 2017- March 2020

Deputy PM supporting Defense Health Agency Care and Benefits Integrated System program office Tier III Product Support. Also, Project Controller Tier III project support for VSSM (Veterinary Service System Management) project. The Care and Benefits Integrated Systems (CBIS) Program Office is responsible for the acquisition, deployment and maintenance of the information technology solutions which improve interoperability and further streamline and promote efficiencies in the delivery of health care. The CBIS Program Office also supports the integration of the military’s electronic health record data with the Department of Veterans Affairs.

• Provide Project Controller support to Defense Health Agency (DHA) CBIS Program Management Office

(PMO) for Remote Online Veterinary Record (ROVR) application. The Remote Online Veterinary Record

(ROVR), is a Veterinary Services Systems Management (VSSM) software application which provides the means to electronically record, store, retrieve and transmit the elements of clinical encounters in all levels of animal care for Government Owned Animals (GOAs and Privately Owned Animals (POAs) of active duty and retired military service members.VSSM enables workflow automation for financial, inventory and scheduling management and supports over 150+ Department of Defense Veterinary Treatment Facilities

(VTFs) worldwide. Capabilities include animal health history, patient acuity status, kennel mgt., results reporting, patient scheduling, client billing, inventory tracking, and task management.

• My responsibilities are to ensure VSSM Product Team is operating efficiently to include scheduling meetings and creating/maintaining meeting minutes. Generates and releases user notifications that reach 2,000 VSSM users and stakeholders around the world to ensure they are aware of scheduled outages. Facilitates meetings as needed and communicates with our resource teams to ensure the team has a direct point of contact to assist with meeting our objectives. Also, serves as the back up to the VSSM Project Manager when needed as well as acting as the back up to the Program Manager for the CBIS Tier III team when required.

• Identifying and tracking the Actions Items, Issues and Risks for overall project. Organizing, attending and participating in stakeholder/ PMO meetings.

• Assisting the PMO Project Manager in providing support to maintain PMO documentation, knowledge management and processes. Ensure project documentation, reports and plans are accurate and completed on time. Ability to take on responsibility and use initiative to prioritize and work effectively under pressure and to tight deadlines. Responsibility of documents updates and reviews to VSSM project includes: ATO

(Authorization to Operate) approval, IPR (In-Progress Review) Briefing, Life Cycle Sustainment Plan, Memorandum of Agreement, Quality Assurance Surveillance Plan, Performance Work Statement, Service Level Agreements and Standard Operating Procedures.

• Recently involved in coordination of successfulmigration of ROVR System from JSP Pentagon to DISA Capacity Services in San Antonio, TX. Also, the coordination process for independent verification and validation (IV&V) as taking project tasks as required.

• Was involved in VSSM project transform from waterfall to agile development. Facilitate discussions between PMO office, vendor and stakeholders.

CACI International Inc. Senior Business Systems Analyst DOD Pentagon-Washington, DC Jan 2017- March 2017

Business Analyst supporting a large agile software development project and creating an enterprise-class service- oriented architecture solutions for EFD (Enterprise Funds Distribution) System working for OUSD (Office under Secretary of Defense Comptroller). My mission of the DoD Enterprise Systems was to coordinate and enable business transformation efforts across the Department of Defense (DOD) and to provide support services for various business/technical functions and oversee the Planning, Programming, and Budgeting and Execution (PPBE) process for Department of Defense. I was responsible for the acquisition, deployment, and maintenance of the information technology solutions. Supports requirements gathering meetings, prepares meeting notes, and follows up on agreed action items. Ability to engage users and stakeholders to capture objective workflows and functional requirements, translate requirements into concept of operations and technology- based solution approaches, conduct market research and analysis of alternatives, support the development of acquisition strategy, and support the development of other PMO documents/presentations.

• Managed program budget requests within Defense Business System called B2A EFD (Enterprise Fund Distribution). Funds distribution through DOD initiated each year when President Budget is submitted to congress, I was responsible for mark-up reviews, congress actions tracking, withhold and release process.

• Review documentation requests for FAD (Funding Authorization Document), PA1 (prior Approval reprogramming), IR1 (Internal Reprogramming), and NL1 (Notification Letter) for coordination, editing, and approval process before it is signed by comptroller. Duties also included financial management, accounting policy and systems, budget formulation and execution, contract and audit administration, and general management improvement.

Intellect Solutions Systems Analyst

Herndon, VA March 2012 – Jan 2017

Worked as Systems Analyst on the Defense Health Clinical System (DHCS) TIER III Trouble Ticket Resolution Capability Management Services contract. The objective of the contract is to ensure that appropriate and timely action is taken to resolve any issues affecting the DHCS users or system performance as the issues are elevated from the MHS Help Desk Tier II organization. The effort required experience and knowledge of both CHCS and AHLTA, which are two of the most broadly deployed medical information systems in the world and they serve as the core medical information system for the DoD. Responsibilities include working on the Process Improvement and Action Item Resolution Team and analyzing and validating trouble tickets. Additional responsibilities include:

• Monitor Military Health Systems (MHS) trouble ticketing system queues, entering and managing software problem incidents in Remedy for Armed Forces Health Longitudinal Technology Application (AHLTA), Theater Medical Data Integration (TMDI), Defense Enrollment Eligibility Reporting System (DEERS), Tricare Online (TOL), and Health Artifact Image Management Solution (HAIMS) issues.

• Utilize of basic SQL and Oracle commands to investigate and resolve reported issues.

• Communicate and collaborate with multiple external organizations regarding the resolution of issues, including DISA, Sites and various other vendors.

• Develop training materials and presentations for the team and senior program staff.

• Translate technically complex information and data into easily understood concepts for the onboard employees.

• Process Trouble Ticket for resolution based upon the classification. Action Item (AI), Configuration Issue (CI), Software Defect (SD), Software Enhancement (SE), Patient Merge and Provider Transfer (PM/PT) and conducting Theater Data Reconciliation (TDR) activities.

• Build relationships with internal and external stakeholders and subject experts to synthesize accurate information.

• Define, document, and implement processes and procedures for the Tier III Trouble Ticket Resolution capability.

• Compile process maps/flows, roles and responsibilities, inputs and outputs, templates, guides, checklists, etc. • Compile daily, weekly, and monthly metrics on the overall status and performance of the assigned Trouble Tickets using Manage Now and later Remedy.

• Document, and implement processes and procedures, compile process maps/flows, roles and responsibilities, inputs and outputs templates.

• Coordinate with the MHS Help Desk and or ticket originators to confirm or obtain additional information. Processes trouble tickets for resolution based upon the classification, i.e., action item, configuration issue, software defect, and software enhancement.

• Work with Developers and Requirements analysts to define test scenarios and ensure that test requirements are correct and complete.

• Review and validate each AHLTA Trouble Ticket elevated for Tier III action.

• Coordinate with the MHS Help Desk and/or ticket originator to confirm or obtain additional information.

• Track the status of every Tier III Trouble Ticket upon submission, through remediation or development, testing, and implementation.

Intellect Solutions Quality Assurance Tester

Herndon, VA August 2010 – March 2012

Served as a Quality Assurance Tester on the Joint Medical Information System’s (JMIS) Developmental Testing & Evaluation (DT&E) for Defense Health Information Management Systems (DHIMS) Products for the Department of Defense (DoD). Responsibilities include developing test scripts to assess requirements implementation, performing System Integration Testing (SIT), supporting test users during System Qualifying Testing (SQT), developing test plans and test reports, and interacting with client. Additional responsibilities included:

• Experience in creating test data, Requirement Traceability Matrix (RTM), test cases and Executing test cases, defect tracking and Reporting by using the tools like HP ALM and JIRA.

• Developed the Test Management plan, Test cases and test strategy for the application.

• Developed test strategy for customer requirements to include designing, writing, and executing test cases.

• Assisted the QA manager to develop Test and Evaluation Master Plan (TEMP)

• Developed Test Cases from the Software Requirement Specifications using the Rational Test Manager.

• Experience in various phases of SDLC such as Requirements and Analysis, Design, Development and Testing with CMM Level quality methodology.

• Developed Requirements Traceability Matrix (RTM) between Requirements and Test Cases.

• Worked with the Business Users and assist them with their User Acceptance Testing.

• Performed Functional/GUI/Regression/Integration/Smoke/Unit testing of the application.

• Analyzed the testing progress by conducting walk through meetings with internal quality assurance groups and with development groups.

• Analyzed the functional requirements of the application.

• Attended weekly defect report meetings and presented progress updates to Defect Review Board (DRB).

• Worked with the Development and Production teams in resolving the issues related to the defects identified during the development and production phases.

• Provided Functional support to the team.

Virginia Medical Arts Clinic IM Practice Manager

Herndon, VA August 2005 – March 2010

Major Responsibilities include:

• Act as patient advocate; assess patient status and notify physicians of clinical changes.

• Coordinate services, treatments and consultations using Medisoft computer system.

• Took temperatures, pulse, respiration rate, blood pressure and heartbeat to detect deviations from normal.

• Monitor patient flow and, in the case of patient overflow, assist health aides in preparation of examination rooms, preparation of patients for exam, and taking of vital signs of patients. Perform other routine procedures

(i.e., weighing and measuring), as necessary.

• Participate in general and medical staff meetings as required.

• Assist in preparation of nursing, health aide and support staff schedules and assure that adequate coverage is provided to providers and clinic sessions.

• Perform all duties and services in full compliance with HIPAA standards. EDUCATION

Bachelor of Nursing, 2012 Chamberlain University

CERTIFICATIONS/TRAINING

• Complete Project Management PMP Certification Training

• Lean Six Sigma Green Belt Certification

• ITIL v3 Foundation

• Agile Scrum Master

• Certified Technical Writer

• DAU System Certified: SYS101 Fundamentals of Systems Planning, Research, Development, and Engineering, Defense Acquisition University.

• DOD Personal Identifiable Information Certification

• DOD Information Assurance Certification.

• DOD Anti-Terrorism Level-1 Awareness Training

• HIPAA Certification

• Certified Acquisition 101, Defense Acquisition University REFERENCES

Will provide upon request.

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