Customer Service Real Estate

SUSAN WAITE

513-***-****

*********@*****.***

Cincinnati, OH 45248

OBJECTIVE

Secure a challenging and responsible position which would effectively utilize prior experience, training and abilities, offering opportunities for professional growth and advancement. I am a professional and flexible administrator with a diversity of experience in providing detail analysis with consistent results. PROFESSIONAL EXPERIENCE

Fifth Third Bank April 2016 – present

Mortgage Loan Processor, III

• Manage a pipeline of conventional, government, and/or portfolio loans

• Process all loan types which include conventional, FHA, VA, Bond, USDA, special programs, and self-employed

• Evaluate loan documentation, calculate income, review assets, analyze liabilities, and clear conditions per delegated authority

• Validate automated underwriting decision

• Maintain high level of customer service by being proactive in communicating with the borrowers and loan originators

• Ensure accurate, complete, and timely loan data on processing system

• Actively participate in ongoing efforts to continually improve customer service for internal and external customers

• Manage pipeline reports to ensure they are on task and are completed with proper communication

• Serves as an intermediary for loan issues with Originators, Underwriters and other related departments

• Assist in training new hires

• Consistently call upon to use my experience and knowledge to help resolve escalation point issues for team members

• Maintains ongoing knowledge of Company's policies and procedures

• Team player who can be counted on to assist with projects outside primary department Fifth Third Bank/Aerotek Sep 2012 - 2016

• Conducted quality control reviews of mortgage Harp and VA IRRRL loans

• Ensured production complies with company's policies/procedures, investor requirements and state/federal regulations

• Analyzed documentation requirements to support credit decisions

• Prepared Final Closing Disclosures

SKILLS

• Comprehensive knowledge of the process for underwriting and closing procedures

• Advanced knowledge of federal lending regulations that govern residential real estate guidelines

• Highly organized with the ability to multi-task

• Strong time management and detail oriented skills

• Strong written and verbal communications skills

• Problem resolution with a customer focus

• Microsoft office including Excel, Word and Outlook

• Worked with Empower, Black Knight software systems

• Strong computer skills (MS Office) required, experience with Mortgage origination systems, EDUCATION

University of Cincinnati Mother of Mercy HS

Cincinnati, OH Cincinnati, OH

Real Estate Law / Real Estate Development

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