Customer Service Data Entry
Resume:
Rochelle Simmons
*** ****** ****** ***** ***** NC, 28120 772-***-**** ******************@*****.***
PROFESSIONAL PROFILE
Customer service oriented professional, able to provide clerical support and function as the primary interface between the patient and the provider. Backed by 6+ years of healthcare industry and administrative support experience. Facilitate the efficient flow of patients while remaining focused on managing priorities and ensuring patient confidentiality.
oAble to work in a deadline-driven environment and meet company guidelines for productivity and quality.
oFunction independently with minimal direction and guidance.
oAccurate data entry; knowledgeable of office equipment and procedures.
oMicrosoft Office Applications – MS Excel, MS Word, MS PowerPoint, MS Outlook Typing Speed: 35 WPM.
KEY QUALIFICATIONS
Medical Administrative Assistant Medical Terminology Medical Transcription
Patient Processing Patient Registration Medical Records Management
Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics
CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge Third Party Billing
Medicare Medicaid HMO PPO Insurance Verification Anatomy & Physiology
Medical Office Procedures Electronic Health Records (EHR) Electronic Medical Records (EMR)
Medical Coding (ICD-10-CM, HCPCS, CPT)
EDUCATION
Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2023
Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2021
National Career Institute Diploma – Medical Assistant, 2012
PROFESSIONAL EXPERIENCE
Carolina Digestive Health Associates – Charlotte, NC 09/2023 – Present
Medical Receptionist – Administrative Support
oServe as initial point of contact, greet patients, and maintain a warm and welcoming atmosphere.
oSchedule appointment, verify insurance, and check patients in and out.
oReview and ensure the accuracy of insurance claims and process transactions for services rendered.
oEnsure strict adherence to security and confidentiality guidelines as outlined in HIPAA.
HGS Call Center – Gastonia, NC 07/2021 – 12/2022
Remote Customer Service Representative
oProvided customer service as primary point of contact via inbound and outbound calls.
oUpdated account information and managed time effectively to meet call quotas.
oDocumented call activity and adhered to company policies and procedures.
Mann and Hummel – Fayetteville, NC 01/2021 – 07/2021
Inventory Specialist
oMaintained daily records to identify which materials, goods, and equipment required replenishment.
oIdentified, researched, and resolved customer issues.
oMaintained accurate record of receipts and invoices.
HGS Call Center – Gastonia, NC 05/2021 – 01/2022
Remote Customer Service Representative
oAssisted Humana customers via phone, email, or digital inquiries and completed data entry tasks.
oProvided information and documented call interactions.
oResolved issues and complaints in a professional manner.
Natalie's Orchid Island Juice Company – Ft. Pierce, FL 01/2018 – 12/2020
Inventory Clerk
oInteracted with callers via inbound and outbound phone calls.
oKeyed in work orders for maintenance crew and ordered parts for production floor.
oMaintained inventory levels, printed work orders, and entered data accurately.
oWorked autonomously and utilized Impulse and Opera Software to document services provided.
Country Inn and Suites – Vero Beach, FL 06/2017 – 12/2019
Front Desk Clerk / Customer Service
oCommunicated with customers via inbound and outbound phone calls.
oProcessed payments, authorized credit card usage, and provided world class customer service.
oOrdered supplies and utilized Microsoft Office Applications to enter data.
oChecked guests in and out, assigned rooms, and answered questions on hotel services and other matters.
oReported problems with guest rooms or public areas to the housekeeping or maintenance staff.
Convey Health Solutions – Fort Pierce, FL 09/2014 – 09/2017
Customer Service Representative
oAnswered inbound phone calls, arranged for transportation, and trained new hires.
oMade outbound phone calls to local pharmacies for prescription refills.
oEnrolled members in new Medicaid and Medicare plans.
oMaintained paperwork and acted with discretion when handling confidential information.
EXTERNSHIP EXPERIENCE
An Angels Touch – Moncks Corner, SC 04/2012 – 09/2013
Home Health Aide Extern
oAnswered inbound phone calls, took messages, and scheduled appointments.
oProvided in-home care services, prepared meals, and monitored medications.
oTransported to locations outside the home, ran errands, and documented services provided.
Dr. V – Orange, NJ 10/2011 – 05/2012
Medical Extern
oAssisted patients with rehabilitation tasks.
oCommunicated with patients via inbound and outbound phone calls.
oScheduled appointments, filed paperwork, and attached electronic leads to patients for e-stem treatments.
Contact this candidate