HR Assistant/ Customer Service

Elizabeth Ruiz

312-***-****- Email: *******@*****.***

Skokie, IL

Education

Northeastern Illinois University, Chicago, IL Bachelor of Arts, December 2013

Oakton Community College Des Plaines, IL HR Certificate, August 2018

Northeastern Illinois University, Chicago, IL Master of Social Work, In Progress

Skills

Microsoft Office: Word, Excel, PowerPoint, Outlook

Strong communication skills and customer service abilities; Also, bilingual Spanish and English

Work Experience

Peer Coach, Internship

iPrevail, Chicago, IL Present

•Help people from ages 13-elders with mental disabilities through a chat service providing mental health support.

HR Assistant

MVP One, Chicago, IL July 2023-June 2024

•Maintain and update employee database, ensuring confidentiality.

•Communicate in verbal and written form with vendors and employees.

•Coordinate distribution of communications (via mail, fax, e-mails, and phone)

•Aided department with employee benefit programs, retention, onboarding and off boarding.

•Shipped packages as needed via USPS, FedEx, or UPS

•Process confidential information, procedures, and policies while making sure they align with company values and best practices.

•Assist in training temporary employees and interns.

•Stay updated on industry trends and employment law in HR and help with improvements.

Employment Specialist

Thresholds, Chicago, IL January 2019-September 2021

•Meeting with members in the community to start the job search process.

•Participated in job development, job marketing and job securing.

•Worked with people with mental disabilities.

•Provided transportation to members when necessary.

•Participated in meeting billing targets and completed documentation within assigned time frames.

•Participated in providing mock interviewing, resume building, and all aspects of the job search process.

Career Assistant (volunteer/part–time)

Skokie Public Library, Skokie, IL November 2015 – Present

•Met with job seekers to review resumes, offered suggestions for improvements, and discussed search strategy.

•Helped to create and enhance LinkedIn profiles and searched for suitable positions via sites such as Indeed.com.

•Helped people with mental disabilities build resumes, build cover letters, and with mock interviewing.

Front Desk Corporate Receptionist

Optima’s, Glenview, IL November 2015 – January 2016

•Answered high volume switchboard and routed calls to appropriate staff members.

•Maintained logbook for guest badges.

•Helped office manager with projects and stocked conference room with beverages.

Human Resources Assistant

The Millard Group, Lincolnwood, IL February 2015 – March 2015

•Assisted with phone screens and translations for recruiter.

•Handled status change forms including terminations, employee data, and location changes.

•Entered direct deposit forms into software system Win Team

•Helped to process background checks, and prepared new hire/exit paperwork.

Office Assistant

Randstad USA (assignments via temporary agency February 2014 – September 2014

Temporary Administrative Assistant, Maximus, Northbrook, IL

•Ordered and stocked office supplies, and distributed mail

•Prepared, packaged, and sent marketing materials to different states for software consultants to present to clients.

•Filed large amounts of paperwork which included vendor, contractor, and subcontractor expense report sheets.

•Created and updated Excel sheets

Temporary Administrative Assistant, Robinson Financial Group, Skokie, IL

•Entered contact information for executives into HR360 Software

•Assisted with payroll by completing extensive census work as well as group data sheets

•Processed Medicare and Medicaid applications, and faxed to Blue Cross Blue Shield

Intern/Receptionist

The Village of Glenview, Glenview, IL January 2013 – April 2013

•Answered high volume phone calls and directed them to appropriate staff.

•Provided excellent customer service to clients who came in for support on architectural plans.

•Handled data entry into Excel, filed invoices and documents, and assisted with special projects.

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