Customer Support Administrative Specialist
Resume:
Tanza Bost-Lightfoot
Medical Administration
Annapolis Maryland 21403
*********@*****.***
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Work Experience
Administrative Specialist
December 2023 - present
Express Professional Staffing
• Maintain excellent written and oral communication skills.• Self-starter that can work independently or with a team.• Accustomed to fast paced offices, juggling multiple tasks simultaneously.• Creative problem solver, recognized for getting most of out of limited resources.• Plan and coordinate events, meetings and conferences.• Coordinate and organize special events.• Read and filter email, serving as first line of customer support.• Prepare personal agendas, schedules and itineraries.• Strong knowledge of office and administrative software including Microsoft Excel, Word and PowerPoint. University of Maryland School of Pharmacy - Baltimore, MD October 2019 to February 2020
Working in the Admin Works office handling reimbursement for the Department duties included Preparing procurement transactions as well as travel expense processing using established purchasing process. Assists in the planning and distribution of departmental communication. Set-up and monitor departmental/division maintenance and service contracts on equipment, instruments and facilities. Plans, schedules, assigns activities and maintains conference calendars. Assist Office manager in the daily oversight of departmental operations Perform other related duties as assigned. Administrative Assistant
Concerted Care Foundation
December 2018 to February 2019
Under the supervision of the Director of the Foundation, perform data entry, grant writing and research funding for the various program within the foundation for the client/community within the Concerted Care Group and the community.
Set up meeting agenda and take minute for the weekly Set-Up meeting. Arrange and order equipment and supplies for the event pertaining to Set-up members• Perform all administrative functions
Call Center Representative
CMD Outsourcing/Ultimate Staffing Service
November 2016 to January 2017
• Working with Student/ Parent assisting with Financial Aid /Billing matters related to entering into College.
• Utilizing multiple software to perform required input and dictation of communication pertaining to students financial records.
Clinical Unit Clerk
University of Maryland Medical Center @St Joseph - Towson, MD January 2014 to March 2015
Unit Secretary
Genesis Healthcare, Inc - Parkville, MD
August 2011 to January 2014
• Coordinate the communications, record keeping and administrative activities within patient care unit.• Manage the movement of medication orders to pharmacy and medication distribution to nursing stations via tube system in an appropriate and timely manner.• Use automated systems to access, chronicle and maintain clinical information, including physician orders, new admissions, discharges, and transfers.• Triage and chronicle telephone calls received regarding information service for patients and respond quickly to meet patients' needs and resolve problems.• Establish customer relationships with internal staff, patients, and healthcare providers to facilitate qualitative patient care.• Ensure confidentiality of all patient data.• Notify support services of unit issues related to housekeeping or facilities maintenance• Experience in Advance Medical TerminologyPatient Service Coordinator, On Assignment Healthcare StaffingBaltimore, MDMay 2010 to May 2011• Greet patients, visitors to the facility, update demographic information, collect co-pays, and transcribe reminder letters of upcoming/missed appointments.• Maintained medical record for completeness and accuracy, retrieve records for future appointment,filing, copying, auditing records for legal department.• Utilizing Electronic Medical Records software to retrieve medical information for patient, internal and external entities, update, scanning and indexing information into patients' chart.• Experience in Advance Medical Terminology
Administrative/Clerical
Office Team Personnel - Baltimore, MD
January 1996 to April 2008
• Maintain excellent written and oral communication skills.• Self-starter that can work independently or with a team.• Accustomed to fast paced offices, juggling multiple tasks simultaneously.• Creative problem solver, recognized for getting most of out of limited resources.• Plan and coordinate events, meetings and conferences.• Coordinate and organize special events.• Read and filter email, serving as first line of customer support.• Prepare personal agendas, schedules and itineraries.• Strong knowledge of office and administrative software including Microsoft Excel, Word and PowerPoint. Medical Records Clerk
Total Health Care - Baltimore, MD
April 2008 to May 2010
Medical Records Clerk
Johns Hopkins Hospital - Baltimore, MD
April 2004 to June 2006
• Greet patients, visitors to the facility, update demographic information, Maintained medical record for completeness and accuracy, retrieve records for future appointments, filing, copying, auditing records for legal department. Utilizing Electronic Medical Records software to retrieve medical information for patient, internal and external entities, update, scanning and indexing information to patients' chart.
• Experience in Advance Medical Terminology
Education
Sojourner Douglass College - Baltimore, MD
Skills
• Administr
ative
Assistant
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