Customer Service/Team Lead
Resume:
ALONDRA
RIVAS
***************@******.***
Alpharetta, GA 30004
Dependable team player dedicated to increasing team performance and improving customer satisfaction. Highly productive, detail oriented and efficient with resolving customer concerns in fast-paced environments. I have a very kind and outgoing personality.
PROFESSIONAL SUMMARY
Lowes Home Improvment - Head Cashier / Customer Service Alpharetta, GA • 12/2022 - 04/2024
Target - Seasonal Fulfillment Expert
Alpharetta, GA • 10/2021 - 04/2022
Chick-fil-A Windward Parkway - Crew Trainer
Alpharetta, GA • 09/2020 - 09/2021
WORK HISTORY
Maintained excellent customer service and addressed customer complaints appropriately
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• Provided guidance and training to cashiers
Processed POS transactions, including checks, cash, and credit purchases or refunds.
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Effectively managed a team of cashiers to ensure that all job duties are being completed in a timely manner.
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Performed monthly cashier observations to ensure they are meeting the customer service requirements.
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Operated handheld scanners to track merchandise throughout fulfillment process.
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Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
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Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
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• Assisted in efficiently picking and assembling orders.
• Restocked shelves with current merchandise
• Instructed new team members on correct procedures for operations. Developed and implemented strategies to enhance team performance
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Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
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Documented their performances to determine what needs to be worked on for improvement.
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SKILLS
Fluent in both Spanish and
English
•
• Mentoring and training
Problem solving and customer
service
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• Time management strength
• Store opening/closing procedures
Elaine Sterling Institute
Atlanta, GA • Expected in 07/2024
Esthetician
Alpharetta High School
Alpharetta, GA • 05/2022
High School Diploma
EDUCATION
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