Data Analyst Service Representative
Resume:
Daniel Perez
***, ***** ***** **, *******, TX ***75
**************@*****.***
OBJECTIVE
To obtain an entry-level Cost Estimator position in the San Antonio area that will allow personal interest, knowledge, skills, and expertise to be utilized within the Construction Industry.
Bachelor of Science in Industrial Management
and Applied Engineering Technology Texas A&M University
Kingsville, Texas
Minor in Business Administration Graduation Date, Dec 2020
Relevant Courses
Cost Estimating OSHA for General Industry Industrial Scheduling Construction Management Hazardous Waste & Fire Safety Architectural CAD Construction Technology Industrial Hygiene I & II Human Resource Management
WORK EXPERIENCE
T-Force Energy Services Inc.
300 S Grant Ave, Odessa, Texas 79761
Mechanic’s Assistant
April 2014-August 2014
Assisted in various repairs on “Tractor trailers” and other industrial scale machinery.
Learned key skills and became adept in maintaining the efficiency of utility vehicles, and the overall condition of the terminal.
Developed a strong sense of workmanship, and learned how to operate in a team.
Also required to assist and complete any task the “Head Mechanic” was currently working on.
Dollar General Inc.
951 South Broadway St., Premont, Texas 78375
Customer Sales Associate
January 2016- February-2017
Performed as a multi-role, all needs employee that both worked the cash register, and in off register situations, recovered merchandise, and restocked shelves when needed.
Learned how to manage difficult situations in which disputes with customers required managerial support.
Allowed to distribute change required by cashiers, due to the increased level of trust and responsibility allotted to my position.
Pizza Hut
915 S St. Mary’s St, Falfurrias, TX 78355
Delivery Driver
August 2017 - January 2019
Delivered Food Products to customers, and moved supplies between stores.
Handled money transactions and deposits.
Royal Alliances, Inc (RA)
2450 Lakeside Pkwy, Suite 150 Flower Mound, TX, 75022
Customer Data Analyst
November 17th, 2021-January 20th,2025
Processed customer data and performed audits on client financial information.
Collected and Downloaded data on mail that was sorted via 1 pass and 2 pass systems.
analyzed Mail. Dat volumes against true counts on mail sort machines and upon validation, broke down Mail. Dat into individual customer files that were shipped and finalized in RA system.
Entered Data into Excel Spreadsheets for Daily Client Reporting and bookkeeping.
Uploaded Bulk Reports into RA Software.
Processed Daily Activity Reports which would perform manual withdrawals and credits on customer accounts.
Assisted in the pulling of data for both daily, and monthly audits on client information.
Assisted supervisors in administrative tasks as directed.
Attended administrative meetings, as well as daily operating meetings for mail sorting facilities to increase team awareness and maintain oversight on expected mail volumes.
Logistics Customer Service Representative
As a Customer Service Representative, was tasked with responsibilities that ranged from Customer inquiries, handling customer jobs, administrative work in commingle with Fedex Freight, and working with Third parties for special jobs
Handled daily calls with customers addressing any customer inquiries, issues, and concerns via email (outlook) or by phone (Microsoft teams, personal phone).
Approved daily customer jobs as they arrived throughout the day. Updated jobs accordingly if required.
Worked in tandem with FedEx Freight Site and Representatives to gather information on Tracking missing shipments, Freight in transit, and other third parties that were utilized for customer freight.
Handled Billing and invoicing in regard to customer freight, as well as LTL freight that were shipped via licensed third parties.
In my previous role, I was the backup to my team leader, responsible for managing administrative tasks in their absence.
SKILLS AND QUALIFICATIONS
Excelled as a member of a team, and have developed strong interpersonal communication skills.
Have also become quite adept at performing in multiple ongoing tasks, and accommodating for a constrained time table in a critical project.
Have worked with many different cost estimation software’s, such as Vend, and the P.O.S. system in retail. In construction software, I also have experience using SOLIDWORKS, and also AutoCAD software.
Have technical expertise in higher level software as well as Microsoft Office programs such as Microsoft Word, Excel, and PowerPoint.
Very experienced in adjusting to new program implementations, and developments. Very quick learner, can get along, and work efficiently in virtually any setting. Adept in working in team situations.
Very knowledgeable in FedEx tracking, and proficient in billing and invoicing.
Have technical knowledge in the utilization of FedEx Toolbox.
Worked with various Macro-enabled workbooks used for bookkeeping, tracking profits gained from daily customer data, and auditory purposes.
HONORS AND ACTIVITIES
Worked at local senior citizen’s center in Premont, TX and fed the elderly.
Volunteered at Neighboring town’s library for a Book Fair.
Volunteered to assist in local church St. Teresa’s church of the Infant Jesus’s annual Winter Festival.
Was a part of the local church’s Altar Server program, and a member of the church’s Youth Group.
REFERENCES
Name: Joe Perez
Position: Terminal Manager
Company: T-Force Energy Services
Address 1: 300 S Grant Ave, Odessa, TX 79761
City and State: Odessa, Texas
Phone: 512-***-****
Email:
Name: Bernie Barrera
Position: Pizza Delivery Driver
Company: Pizza Hut
Address 1: 915 S St Mary’s St, Falfurrias, TX 78355
City and State: Falfurrias Texas
Phone:361-***-****
Name: Rose Lammons
Position: Data Processing Auditing Manager
Company: Royal Alliances Inc.
Address: 2450 Lakeside Pkwy, Suite 150 Flower Mound, TX, 75022
City and State: Falfurrias, Texas
Phone: 972-***-****
Email: ********@*******.***
Contact this candidate