Technical Support Information Technology

Email : ***********@*****.***

Contact : +92-333-***-**-**

Address : House # 1411 St # 14 TIP Housing Society Scheme 2 Phase 1, Haripur CNIC – 13302-9030939-7

• BS in Software Engineering

COMSATS Institute of Information Technology, Abbottabad, Pakistan,Sep 2016

• HSSC (Pre-Engineering)

Jinnah Jame School and College, Haripur

• SCC

Fouji Foundation Model School, Haripur

Job in u-blox, Arfa Karim Software Technology Park, Lahore About Company : u-blox is a Swiss company that creates wireless semiconductors and modules for consumer, automotive and industrial markets. They operate as a fabless IC and design house. Wikipedia Hiring Date: 18 Dec-2018

Current Position – Endpoint Solution Engineer

Experience: 5yrs -Continue

Endpoint Solution Engineer (Current Position)

• Deploy Microsoft endpoint management solutions (e.g., Intune, Windows Autopilot) to support device lifecycle management.

• Design and implement endpoint application (Microsoft Intune) deployment solutions to meet organizational needs.

• Manage application deployment across endpoint devices, ensuring seamless integration and functionality.

• Ensure application updates are seamless, compatible, and compliant with security policies.

• Troubleshoot and resolve client-facing application issues, providing technical support as needed.

• Coordinate with internal teams for smooth application updates and compliance with deployment policies.

• Provide technical support for application-related inquiries, ensuring user satisfaction and productivity.

• Monitor application performance on endpoint devices, identifying and addressing performance issues promptly.

• Document application deployment processes and configurations for future reference and improvement.

• Collaborate with stakeholders to optimize application deployment strategies and enhance efficiency.

• Utilize PowerShell and batch scripting to automate tasks related to deployment, configuration, and troubleshooting.

• Implement and manage security configurations on endpoint devices (e.g., encryption).

• Enforce compliance policies for device security and data protection.

• Work closely with cross-functional teams (IT, security) to align endpoint solutions with organizational needs.

• Document endpoint management processes, configurations, and best practices to ensure consistency and scalability.

• Assist with user training and awareness programs regarding endpoint security, device usage, and compliance.

EDUCATION

CAB Working Experience

• Participated actively in the Change Advisory Board (CAB), reviewing and assessing proposed IT changes to ensure alignment with business objectives and minimize potential risks.

• Facilitated change approval processes through the Change Advisory Board (CAB), ensuring thorough evaluation and compliance with company standards.

• Utilized Jira ticketing system to document and track change requests, maintaining transparency and accountability throughout the process.

• Prepared detailed documentation in Confluence, outlining change details and justifications for CAB review.

• Collaborated effectively with cross-functional teams to gather necessary information and ensure comprehensive change proposals.

• Communicated proactively with stakeholders to provide timely updates, address concerns, and resolve issues during change processes.

• Reviewed Change Requests (CRs) and Change Proposals submitted by various teams, providing recommendations for approval, postponement, or rejection.

• Led risk assessments and impact analysis discussions, considering factors like downtime, security vulnerabilities, and resource allocation.

• Coordinated with different departments (e.g., Development, Operations, Security) to gather relevant information on proposed changes, ensuring all stakeholders were informed and involved in decision-making.

• Facilitated communication and alignment between IT and business teams regarding the timing and impact of approved changes.

• Ensured that all changes were planned, tested, and communicated according to the agreed timelines.

• Participated in post-implementation reviews of changes to assess their success and identify areas for improvement in the change management process.

• Documented lessons learned and contributed to refining processes for future changes to improve overall change efficiency and effectiveness.

• Led or facilitated CAB meetings, ensuring that each change request was thoroughly discussed, evaluated, and properly documented.

Client Management (Year 2021 - 2023)

• Developed and maintained strong client relationships, serving as the primary point of contact for inquiries and issues.

• Coordinated meetings between clients and internal teams to ensure clear communication and alignment.

• Ensured timely delivery of products and services, monitoring client satisfaction and addressing concerns promptly.

• Prepared reports and presentations for client meetings, demonstrating value and progress.

• Managed global software deployments across the organization, maintaining versioning and updates efficiently.

• Managing for to onboarding the clients.

First Line Support Specialist (2018-2021)

• Provided initial support to end-users, resolving technical issues and escalating complex tickets to appropriate teams.

• Coordinated and forwarded tickets to relevant departments, ensuring timely resolution.

• Built strong working relationships with users, fostering trust and improving overall user satisfaction.

• Created and updated system documentation to ensure accuracy and accessibility of information.

• Installed and configured computer hardware, operating systems, and applications to meet user needs.

• Monitored and maintained computer systems and networks, proactively addressing issues to minimize downtime.

• Troubleshot and resolved system and network problems, diagnosing and fixing hardware and software faults promptly.

• Supported the roll-out and updates of new and existing applications, ensuring seamless integration and functionality.

• Tested and evaluated new software and changes in existing software to optimize performance and usability.

• Updated systems using current technologies and managed antivirus software to ensure security compliance.

• Managed the purchasing process of IT-related items, maintaining inventory and controlling costs effectively.

• Provided IT training to end-users, empowering them to utilize technology efficiently.

• Experienced in Active Directory (AD) management and domain account administration.

• Implemented encryption solutions for end-user systems using Sophos Tool.

• Utilized Patch Management Tool (Certer Inventory Tool) for efficient software updates and compliance. FINAL YEAR Degree PROJECT

Android

• Smart parking App (Final Year Project in BS)

• Hardware Tools: Arduino Mega ( microcontroller), Wi-Fi shield (CC-3000) and Ultrasonic Sensor (HR- S04)

• Software Tools: Android Studio 2.1.2, Ardunio IDE (1.0.6),Android Studio, Xammp server, pHpMyAdmin

• The App gives real time car parking status

• Details of occupied or un-occupied block shown on android app Web Development

• Experienced on front-end development, convert different .PSD template on web designs using Bootstrap, HTML and CSS.

Networking Experience

• CCNA EXPLORATION Training done from Corvit, Lahore 2020

• Router / switch configuration

• LAN/ WAN configuration (familiar with networking topologies)

• NAT

• Network and packet analysis through Wire Shark

• Packet Tracer

• Network troubleshooting

LANGUAGES AND TECHNOLOGIES

• Languages: Java, PHP, C++, C, MYSQL, JavaScript, HTML, CSS.

• Libraries & API’s:

• Android Volley Library (CC3000_MYSQL) used with Arduino for real time data acquisition using Wi- Fi Shield.

• Volley HTTP Library used to add networking functionality in Android App.

• DBMS: MySQL, SQL,

• Development IDE: Eclipse, NetBeans, Notepad++, Android Studio 2.1.2, Ardunio IDE 1.0.6

• Graphics Development: Photoshop

• Operating System: Windows XP, Windows 8.1, Windows 10, Android, Centos 6.9,Linux COURSE WORK

• Software Requirement Engineering

• Computer Communication Networks

• Database Management System (MYSQL, ER Design of Final Year Project, Normalization techniques)

• Web Engineering (HTML,CSS)

• Software Engineering

• Object Oriented Programming

5 Months Internship at National Radio and Telecommunication Corporation (NRTC) 22 May, 2017 to 22 Aug, 2017

To

2 Nov, 2017 – 2 January, 2018

Worked in NRTC R&D for 5 months as an Internee Engineer Operation system: Linux and Centos

Configured Asterisk PBX(Private Box Exchange ) and established call from

• Softphone to Softphone

• Softphone to VoIP

• VoIP to VoIP (Audio Call)

• VoIP to VoIP (Video Call)

Worked on NRTC CRMs(Customer Relation Management Software) on Centos Operating System

• Build new Module for managing complaints.

• Compliant management from department to department, person to person, by using Token/ ID number.

• Experienced on Trial version of SugarCRM on localhost. Speech Recognition

• Worked in team, my role as a Quality assurance Engineer.

• Configure UNV and Hikvison Cam for real time face detection using openCV. SEMINARS ATTENDED

SNSKIES Seminar on Career Development in Software Engineering-CIIT Abbottabad Seminar on Cancer Awareness-CIIT Abbottabad

OTHER SKILLS AND EXPERIENCE

• Well familiar with MS Office (Word, Power point, Excel, Access, Visio, Publisher )

• Content Writing for web.

• Software testing/ debugging

• Working Knowledge of Micro-Controllers (Ardunio) with Sensors.

• Hardware troubleshoot /Debugging

• Excellent communication and Presentation skill

Work Experience/Expertise

• Image processing on MATLAB (Course Work only)

• Front end developer (HTML, CSS, Bootstrap)

• Knowledge of object-oriented programming

• Familiar with relational databases

• Understanding of unit testing, documentation

• Ability to work on multiple projects simultaneously

• Design, test, debug, and document programs

• Troubleshoot and debug software issues

• Basic Knowledge\know how about MVC and Entity Framework

Contact this candidate