Customer Service Representative
Resume:
LAVERNE ANTHONY
Lithonia, GA ***58
***************@*****.***
SUMMARY
Dynamic and dedicated customer service Representative with over 12 years of experience in
delivering exceptional customer experience in telecommunications and logistic industries. Known
for a proactive approach, excellent problem-solving skills, and the ability to handle high-pressure
situations effectively. Adept at building strong relationships with clients and colleagues to foster
customer satisfaction and loyalty. Seeking to bring expertise in communication, conflict resolution,
and customer support to drive organizational success.
Experience
Sept. 2020 - PRESENT
Teleperformance, - Customer Service Representative
● Delivered top-tier support for logistics inquiries, ensuring timely resolution of delivery and
shipment concerns.
● Maintained an average customer satisfaction score 95% by providing professional and
efficient service.
● Collaborated with internal teams to streamline customer service processes, improving
response time by 20%
●
● Managed a high volume of customer interaction daily, excelling in multitasking and
prioritization.
● Consistently exceeded monthly performance goals and KPIs, earning recognition for
outstanding contributions
Jan 2017 -Sept. 2020
Comcast, -Ccustomer Account Executive
● Provide exceptional support for residential and business customers, addressing billing,
technical, and account inquiries.
● Upsold products and services, achieving an average monthly sales increase of 15%
● Resolved complex technical issues with efficiency and patience, enhancing the overall
customer experience.
● Trained and mentored new hires, fostering a team-oriented and supportive work
environment.
2
Aug. 2011 - Dec 2016
AT & T, - Customer Service Specialist
● Assisted customers with billing, technical support, and account management services.
● Developed tailored solutions to meet unique customer needs, increasing customer
retention rates.
● Achieved recognition for maintaining a 98% first call resolution rate.
● Achieving an average monthly sale of 50% by upselling products and services
● Managed escalations and provided guidance to team members for complex cases.
● Acted as a liaison between technical department and customers, ensuring seamless
communication.
Education
December 2012
Colorado Technical University, - Associate in Billing $ Coding
● Distinguished member of the university’s medical Society
● Relevant coursework: Medical Billing & Coding
● GPA 3.8
Skills
● CRM
● Cashflow planning and management A
● Adaptivity to New Challenges
● Proficient in Microsoft Office
● Exceptional communication
Contact this candidate