Quality Assurance Customer Service

CHRISTOPHER REYNOLDS

*** * **** ****** **, Dallas, Texas 75241

H: 972-***-****

**********************@*****.***

SUMMARY

•Team Leadership Responsible and Reliable Flexible Friendly Problem-Solver Organized Team Player. Pay Attention to Detail and Reliable Customer-Service Oriented Team Player Highly Enthusiastic Quality Assurance/Control Tech, Assembler, Scanner, Loader and Unloader.

•Customer Service Associate available for a broad range of jobs Experienced Receiving Associate, Quality Control Technician and Warehouse Production Worker Highly enthusiastic.

Work Experience

Threepds Inc Staffing.- Dallas, TX 10/2024 to 01/2025 Currently Materials Management Department Technician.

Supply Chain Distribution Technician

Used RF scanner to verify manufacturing number and Identify bins to complete delivery put away.

•Replenish stock monitored aisles and floor areas for neatness and organization. Put away Return items not used during O.R Surgery

•Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions with Manual Pallet Jack.

•Stock merchandise, which included [Overstock Product] and [Product] from delivery trucks quickly and efficiently

•Ensure accuracy and completeness of all orders being delivered prepare certain orders to be handed over to Management for review before stocking Shelves. For Parkland Health Systems.

Labor Ready/People Ready Inc. Duncanville, TX 06/1998 to 08/2024 Currently Assembler/Order Puller/Forklift Sit Down, Maintenance Technician Janitorial

•Prepared shipment labels

•Used RF scanner to pick items from bins and complete orders

•Pulled orders from the shelves and replenished stock

•Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions

•Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively work throughout warehouse

•Unloaded merchandise, which included [Product] and [Product] from delivery trucks quickly and efficiently

•Ensure accuracy and completeness of all orders

•Janitorial cleaning of different offices and Newly Constructed Apartment bathrooms, Lot Cleaning and pickup Power water spray at designated locations and Make Ready For apartment Home Cleanup making Ready for Show and or New tenants as Requested.

UT Southwestern Clements University Material Management Technician 6/2023-7/2024

Equipment Use – Reach Power Stocker, Forklift Operator, Electric Pallet Jack and Cherry Picker.

•Prepare shipment Verification labels, pick items from bins and complete orders. Pull orders from the shelves and replenished stock

•Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively work throughout warehouse

•Unloading palletized merchandise, Utilizing Stand-Up Reach Power Stocker To stock items on higher up shelves throughout the warehouse and also Utilize Electric Pallet Jack For Safe travels throughout the warehouse For loading and Unloading of palletized Items. Which included [Medical supplies] and [Medical liquids] Stocked quickly and efficiently.

•Ensure accuracy and completeness of all orders, Safe delivery within the Hospital to all Supply Rooms Product label and Item Id verification before leaving supplies in bins to ensure exact delivery.

•Product document scanning and complete order Inventory, and quality Verification before replenishing product using Microsoft word scanning and Excel Spreadsheets for Product inventory and error reporting. Abilities to Demonstrate, Teach and Train others to Complete the same task.

Higher Power Contracted Materials Technician/ U.T Southwestern Medical Dallas, Texas 11/ 2022 – 6/2023 Equipment Use – Reach Power Stocker, Forklift Operator, Electric Pallet Jack and Cherry Picker.

•Prepare shipment Verification labels, pick items from bins and complete orders. Pull orders from the shelves and replenished stock

•Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively work throughout warehouse

•Unloaded merchandise palletized, which included [Medical supplies] and [Medical liquids] delivery quickly and

efficiently

•Ensure accuracy and completeness of all orders, Safe delivery within the Hospital to all Supply Rooms Product label and Item Id verification before leaving supplies in bins to ensure exact delivery.

•Product document scanning and complete order Inventory, and quality Verification before replenishing product using Microsoft word scanning and Excel Spreadsheets for Product inventory and error reporting.

Cogent Infotech Contractor/ Boeing avail Irving, Texas 06 2022- 10 2022 Contracted Warehouse Specialist, Quality

Assurance Technician

•Safe Product barcode and serial number Verification, Palletizing and quality team line loading.

•Product scanning and complete order prepared, and quality verified Verification before Set-Up and Delivery Truck Trailer Loading Within the Specified Time Allotted.

•Measured and sent orders to High weight materials department according to customer's order and Needs.

Demonstrated skillful communication and negotiation skills.

Analyzed and resolved work problems and helped workers in solving work problems.

•Recommended measures to improve productivity, equipment performance and work quality.

•Demonstrated effective leadership and encouraged team concept.

Insta-Work Dallas, Texas 05 2022- 03 2023

Contracted Assembler, Maintenance Technician, Warehouse Specialist.

•Prepared shipment labels

•Used RF scanner to pick items from bins and complete orders

•Pulled orders from the shelves and replenished stock

•Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions

•Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively work throughout warehouse

•Unloaded merchandise, which included [Product] and [Product] from delivery trucks quickly and efficiently

•Ensure accuracy and completeness of all orders

•Janitorial cleaning of different offices and bathrooms at designated locations and different office Buildings as Requested

7-ELEVEN Corporate Store Dallas, TX Feb 2022-March 2022 Assistant Manager Trainee

•Safe Counting and Documents keeping Cleaning Area Set-Up, Delivery Truck unloading and Freezer Loading and Stocking Within the Specified Time Allotted.

•Maintenance Cleaning Store Grounds,Restrooms, Fountain drink area and Coffee area, prepare online customer orders For Door Dash orders.

•Demonstrated Customer-Service communication and negotiation skills . Cashier duties, Fuel support and Area Cleanup.

•Analyzed and resolved work problems and aided workers in solving work problems.

•Recommended measures to improve productivity, employees performance and work quality.

•Demonstrated effective leadership and encouraged team concept.

FedEx Express Services Irving, Texas, Irving Sep 2021 – Jan 2022 Assembler/Material Handler • Safe Package and Document scanning, bagging and con loading.

•Safe Documents Area Set-Up and Delivery Truck unloading and Trailer Loading Within the Specified Time Allotted.

•Measured and cut materials according to customer's order. • Demonstrated skillful communication and negotiation skills.

•Analyzed and resolved work problems and aided workers in solving work problems.

•Recommended measures to improve productivity, equipment performance and work quality.

•Demonstrated effective leadership and encouraged team concept.

Enterprise Solutions Inc/ Thermos Fisher Scientific Jul 2021 - Sep 2021 Dallas, Texas, United States Contracted

Warehouse Specialist/Assembler

•Sorting FedEx ground, FedEx express, Ups and Ups Next Day Air Medical Supplies orders and Chemicals for Delivery. Palletizing FedEx ground, FedEx Express and Ups next day Air deliveries.

While Fully Loading by hand the 48 /53-footer Trailer for Ups Deliveries.

Also Scanning orders into the System and earlier Scanning verification.

•Pallet Wrapping and Dry iced Chemicals and are medications deliveries handling.

•Having to Use a Pallet jack manually to load the Truck.

•To many Forklift Drivers around for Manually loading needing to be done.

•I am available For Company Certification as Each company must do their own Certification courses. I had to handle both Dock door 23 and 24 and was requested to do as much as possible for Dock door 15 that truck had to be canceled it was not needed.

•I required change in load handling that made the position easier for the workers Coming behind me.

•These changes were put in place two weeks before my contract ended.

•I trained different People to take over that role

Costco Wholesale Costco Wholesale Nov 2020 - Feb 2021 • Machine Operations

•Utilized Sit-Down Forklift to Load, unload, move, stock and stage Sensitive Merchandise, Appliances And Furniture • Pull and prepare products for shipping

•Maintain records and reports using SAP software • Utilized Scanning devices to complete transfer orders.

Kohl's Distribution Ecommerce 10/2019 to 10/2020 Assembler/Material Handle/Sorting & Packing

Departments

•Sorting Of tennis shoes and Clothing apparel, Children, Young Adult and Adult Clothing Of different brands. Children Toys, Electronics and Household appliances.

•Correct serial number, barcodes and quantity Verification of different, tennis shoes, Clothing apparels, Children Toys, Electronics and Household appliances in a Timed Atmosphere.

•Safe packaging OF all Products, Correct boxing and Filling.

•Serial number, barcodes and quantity verification and correct labeling Prior To Shipping and Work area clean-up and restocking Prior To Shift Ending.

Bed Bath & Beyond 06/2018 to 03/2019 Receiving Associate

•Supervised daily operations and workflow. In the backroom with receiving and Shipping OF Products.

•Responsible for overseeing the cashiering for late and absent staff.

•Restocked shelves and supported sales floor.

•Aided customers and cashiers when there is a Heavy Customer flow.

Labor Ready/People Ready Inc. Duncanville, TX 06/1998 to 05/2018 Assembler/Order Puller/Forklift Sit Down

•Prepared shipment labels

•Used RF scanner to pick items from bins and complete orders

•Pulled orders from the shelves and replenished stock

•Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions

•Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively work throughout warehouse

•Unloaded merchandise, which included [Product] and [Product] from delivery trucks quickly and efficiently

•Ensure accuracy and completeness of all orders

•Janitorial cleaning of different offices and Newly Constructed Apartment bathrooms, Lot Cleaning and pickup Power water spray at designated locations and Make Ready For apartment Home Cleanup making Ready for Show and or New tenants as Requested.

Walmart Retail Store Customer Service/ CASHIER/ Assistant Manager Trainee Frozen Department Dallas, TX

03/2017-09/2017

•Started in Customer Service Customer Self Check out area. After Three weeks I was promoted to Frozen Department Assistant Management Training. Prepare aisles Verification Stocking labels, pick items from bins inside frozen freezer and complete stocking duties. Pull orders and Complete orders as well as replenished stocking Shelves. Scan aisles for replenishment of Frozen Freezer.

•Monitored aisles and floor areas for neatness and organization to enable easy Customer access and frozen Team member access for Customer Satisfaction.

•Unloaded merchandise palletized, which included meats, dairy Ice cream products, Frozen foods, etc.

•Ensure accuracy and completeness of all incoming replenished orders Received Safe Stocking Inside frozen freezer, Safe verification of Width, Thick and length . While recording Safe temperatures with applicable frozen items.

Order Inventory, and quality Verification before replenishing product. Using scanning devices for Product inventory and error reporting.

Staples Distribution Center Coppell, TX 03/2016 to 08/2016

Order Filler Quality Assurance Inspections

•Packaged items with proper materials to prevent damage during shipping

•Verified Correct item numbers before packing and or boxing orders Maintained and kept

Appropriate Scan rate

Corrected quality errors and repacking for Quality assurance team .

Brake bush Chicken, Inc 01/2015 to 01/2016 Production Associate/ Quality Assurance Technician • Handled equipment set-up and packing of frozen food products.

•Performed pre-operational inspections on processing lines and processing areas.

•Verified safe temperatures, correct weight, length, width and thickness of raw and frozen food.

Randstad Staffing, Inc 08/2014 to 12/2014

Warehouse Production Assembler Worker • Handled many diverse types of packing.

•Assembled various goods for different companies.

•Loaded and unloaded merchandise.

Results Staffing Dallas Texas 07/2014-6/2018 Maintenance Technician, Warehouse Specialist •

Prepared shipment labels

•Used RF scanner to pick items from bins and complete orders

•Pulled orders from the shelves and replenished stock

•Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions

•Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively work throughout warehouse

•Unloaded merchandise, which included [Product] and [Product] from delivery trucks quickly and efficiently

•Ensure accuracy and completeness of all orders

•Janitorial cleaning of different offices and Newly Constructed Apartment bathrooms, Lot Cleaning and pickup Power water spray at designated locations and Make Ready For apartment Home Cleanup making Ready for Show and or New tenants as Requested.

Amazon.com 03/2014 to 07/2014

Warehouse Production Worker

•Loaded and unloaded various products. Scanned packages and goods

•Sorted products for consumers in all states.

Education And Training

High School Diploma David W Carter High School Dallas, TX

Class A CDL License: Truck and Professional Class A License Mountain View College Dallas, TX Medical Assistant Diploma: Medical Assisting San Ford Brown College Dallas, TX

SKILLS

•Receiving Associate

•Receiving

•Sales

•Pallet jack safety

•RF scanning devices

•Merchandise

•restocks

•Palletize products

•Product labeling

•Mentoring and training

•Boxing and labeling

•Barcode scanner use

•Quality control

•Safe driver

•Inventory tracking

•Customer service-oriented

•Customer Service

•Light Order Pulling

•Sorting and Scanning orders Through

•Retail Cashiering and Frozen Goods stocking ordering and Management.

Contact this candidate