Asset Protection Customer Service
Resume:
Daniel L. Romanic
Operational Leadership
Contact
Port Orange, Fl. 32128
********@*****.***
Skills
Team Leadership
Staff Training
Inventory Control
Store Audits
Shrink Reduction
Policy Compliance
Retail Operations
Program Development
Customer Service
Process Improvement
Staff Supervision
Worksite Safety
Team Building
Strategic Planning
POS Exception Reporting
Issue Resolution
Multi-Unit Operations
Store Management
Store Security
Asset Protection
Loss Prevention
P&L Statement
Interviewing
Profit Growth
Physical Security
Investigations
Interrogations
Accident Reduction
Communications
Technologies
Windows
Microsoft Word
CCTV Systems
Profile
Analytical, quality-driven leader with over 30 years of experience managing daily operations within the retail sector. Adept in coordinating initiatives involving inventory and asset protection. Well versed in building and motivating top-performing teams. Committed to maintaining trustworthy relationships with staff, customers, and management.
Experience
Big Lots
National Asset Protection Team Leader – USA, 1999 to Present
Write audit programs for 40 Area Asset Protection Managers across a fleet of 1,400 stores.
Ensure compliance with all company policies and procedures.
Initiate investigations associated with known and suspected violations.
Develop plans and programs designed to reduce shortages and accident frequencies in both Worker's Compensation and General Liability.
Facilitate inventory processes and identify opportunities to reduce shortage.
Identify and implement strategies to improve store profitability.
Supervise and train new and existing employees.
Analyze profit & loss statements.
Train associates on asset protection policies and practices.
Ensure proper functionality of surveillance cameras and other tools.
Highlights:
Exceeded company-required shrink reduction goals 21 of 24 years.
Received maximum performance ratings for seven consecutive years.
Developed a safety program that significantly lowered Worker’s Compensation accident frequency to the lowest levels in the entire company.
Yielded a 50% reduction in days lost from work due to accidents.
Realized General Liability frequency rates below industry averages for five consecutive years.
Prior Roles
District Loss Prevention Manager—Big Lots (45-store, 3-state region)
Loss Prevention Manager—Kmart (13+ years)
Certification
Wicklander/Zulawski: Certified Forensic Interviewer (2004 & 2007)
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