Customer Service Administrative Assistant
Resume:
Rachelle Endsley
Raytown, MO *****
**********@*********.***
customer service, filing and answering and transferring calls as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Work Experience
Receptionist
Pro Partners - Leawood, KS
March 2020 to June 2021
• Answering multi- line phone
• Customer service
• Scheduling appointments
• Filing medical documents as well as patient transfers
• Confirming appointments
• Checking patients in and out
• Billing and payment
Handbag Specialist
Dillard's - Independence, MO
August 2017 to September 2019
Resolve customer complaints regarding sales and service. Determine price schedules and discount rates.
Greet customers and ascertain what each customer
wants or needs.
Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain
merchandise based on customer needs and desires.
Estimate and quote trade-in allowances.
Place special orders or call other stores to find desired items.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Prepare merchandise for purchase or rental.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Inventory stock and requisition new stock.
Exchange merchandise for customers and accept
returns.
Bag or package purchases, and wrap gifts.
Clean shelves, counters, and tables.
Receptionist
Staffing Solutions Inc - Overland Park, KS
May 2002 to May 2012
Maintain accurate, detailed reports and records.
Use computers for various applications, such as database management or word processing. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Create, maintain, and enter information into databases. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Complete forms in accordance with company
procedures.
Make copies of correspondence or other printed
material.
Locate and attach appropriate files to incoming
correspondence requiring replies.
Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
Open, read, route, and distribute incoming mail or other materials and answer routine letters.
Administrative Assistant
Interim Personnel - Kansas City, MO
February 1995 to May 2002
Prepare and review operational reports and schedules to ensure accuracy and efficiency. Set goals and deadlines for the department.
Acquire, distribute and store supplies.
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Transmit information or documents to customers, using computer, mail, or facsimile machine.
Hear and resolve complaints from customers or the public. File and maintain records.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries. Provide information about establishment, such as location of departments or offices, employees within the
organization, or services provided.
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Education
HIGH SCHOOL DIPLOMA
RAYTOWN SOUTH HIGH SCHOOL - Raytown, MO
May 1989
Skills
• Clerical
• Time management
• Training
• Marketing
• Customer Service
• Front desk
• Medical receptionist
• Computer skills
• Data entry
• Microsoft Office
Assessments
Call Center Customer Service — Familiar
October 2019
Applying customer service skills in a call center setting. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS Sales and Marketing Customer and Personal
Service
Time Management Administration and
Management
Clerical Education and Training
Computers and
Electronics
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