Customer Service Agent

CV/RESUME

Mr. KARIM TIGUI

Tel: 070*******

E-mail: ************@*****.***

Nationality: Moroccan

Marital status: Single.

EDUCATION:

09.2002 – 06.2003 Undergraduate certificate.

Shoaib Doukali University, ELjadida .Morocco.

09.1998 – 06.2001 High School Diploma.

Lycee Hassan II, Safi .Morocco.

Professional Training:

2010 – 2010 Military training, paratrooper and parachutist.

2008– 2008 Royal cavalry training (Royal cavalry school, Temara. Morocco).

2006 - 2007 Royal guard Training (Gendarmerie),Moroccan Gendarmerie school,Marrakech.

2005 - 2006 Moroccan Military training, Bengrir .Morocco.

Lycee Hassan II, Safi .Morocco.

2004 – 2004 Certificate of Professional training in German Language

Work Experience:

12.2014 – Present Customer service Agent

ADAC- Abu Dhabi Airports Company –outsourced staff Al Jaber group. Abu Dhabi,UA

Job Role:

- Attending the information desk in Airport terminals.

- Dealing with customers’ inquiries about flights and assist them in finishing travel procedures.

- Assist passengers in check –in, transit and arrival hall.

- Calming and re-assuring nervous passengers.

- Cooperate with airlines staff and other airport entities.

2007 – 2013 Gendarmerie Officer (cavalry group member & intervention group member).

Rabat -Marrakech. Morocco.

-Patrol designated districts in patrol cars, on horse or motorcycle.

-Respond quickly and take appropriate action.

-Direct and control crowds at parades and events.

-Organize and record facts to prepare and incident reports.

-Prevent crimes.

-Participate in intervention team to control protests.

●09/07/19-21/03/20

●Senior security agent with gs-&-s aviation security department of Qatar airways airline

●Job role

●Your responsibility as a senior Security Agent is to ensure the security performance standards of Qatar Airways staff and contractors to meet the specifications to protect Qatar Airways property and facilities against unlawful interference, theft and damage.

●checking documents of the passengers while profiling them to detect if there's any impostor or anyone who is holding forge documents.

Languages:

-Arabic : Native language.

English : Speak, read and write (fluent) french: Speak, read and write (fluent)

-German : basics

Key Skills and Competences:

- Computer skills: Word, Excel, Outlook and PowerPoint.

- Military trained,cavalry,parachutist and use of Fire arms.

- Able to work a flexible schedule, including evenings, weekends and holidays.

- An effective team player.

- Ability to interact effectively with people at various social levels and across diverse cultures.

Contact this candidate