It Support Executive Assistant

Ogbumuo Henry Onyebuchi

****************@*****.*** 845-***-**** Cockeysville, MD

www.linkedin.com/in/onyebuchiogbumuo

PROFESSIONAL PROFILE

Bilingual IT professional with 6+ years of hands-on experience in IT support, hardware repair, software installation, and networking. Skilled in troubleshooting technical issues and ensuring network security. Currently pursuing CompTIA A+ certification. Seeking an entry-level IT Support position to apply skills and drive innovation.

EDUCATION & CERTICATES

Per Scholas, Baltimore Nov 2024 - Date

● IT Support Bootcamp

● CompTIA A+ (Pending)

● Google IT Support (Pending)

Eastern Mediterranean University Sept 2020 - Sept 2021

● M.Sc Information Technology

● Relevant Courses: Project Management, Machine Learning, Computer science, Nnamdi Azikiwe University Sept 2004 - June 2008

● B.Sc Computer Science

TECHNICAL SKILLS

● Hardware: Build and repair professional workstations with the necessary hardware components; HDD, SSD, RAID configuration, Cable crimping, and Partition.

● Software Installation: Troubleshooting computer devices, performing updates, and utilizing SCCM, MS Office 365 environments and Google Workspace.

● Networking: Supporting devices within a LAN environment, SCCM configuration and troubleshooting network installation issues.

PROFESSIONAL EXPERIENCE

Direct Service Professional Maximum Support Services, Baltimore May 2022 - May 2024

● Provided comprehensive technical support to internal personnel via telephony, electronic mail, and RDP (Remote Desktop Protocol).

● Diagnosed, troubleshot, and resolved intricate hardware and software issues pertaining to desktop systems, laptops, and peripheral devices.

● Curated detailed documentation of all support interactions for knowledge continuity and future reference.

● Partnered with internal departments to train company staff and address issues relating to the iCARE CMR system while ensuring seamless system-wide implementation.

● Medication Administration

Assistant Banking Officer, IT Helpdesk Zenithbank SL November 2019 - August 2020

● Delivered technical assistance and resolved user queries on computer systems, software, and hardware.

● Configured and optimized hardware, devices, and software to establish efficient workstations and servers.

● Deployed and monitored software updates to enhance system security and performance.

● Addressed support requests and guided users through troubleshooting and resolution processes.

Senior Executive Assistant, IT Helpdesk Zenithbank SL July 2017 - Oct 2019

● Delivered Tier 1 IT support by diagnosing and troubleshooting desktop, hardware, and software issues.

● Administered user accounts and permissions in Active Directory, ensuring secure access management.

● Streamlined system security through timely software patching and version upgrades.

● Authored detailed documentation of support interactions to strengthen the IT knowledge base. Executive Assistant, IT Helpdesk Zenithbank SL June 2013 - June 2017

● Resolved routine technical issues, including password resets, printer malfunctions, and software installations.

● Ensured seamless escalation processes by documenting and tracking unresolved issues.

● Delivered exceptional user support through phone, email, and chat communication channels

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