Human Resources Administrative Assistant
Resume:
MOURAD BARHOUMI
HUMAN RESOURCES
ADRESS : ASPIRE ZONE,DOHA QATAR
CONTACT : +974-********
E-MAIL : ****************@*****.***
Professional Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
July 2022- at present
Group Bab Al Salam Medical
Coordinated with human resources department to handle payroll and personnel databases.
Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Completed forms and reports to facilitate admission, transfer or discharge.
February 2018 - June 2022
OOREDOO GROUP
Administration Manager/Corporation Manager
Administered yearly budget to manage office requirements such as service contracts, postage costs and supply replenishment.
Created, prepared, and delivered reports to various departments.
Managed team petty cash, purchase orders and account transactions.
Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
Computerized office activities, maintained customer communications, and tracked records through delivery.
Coordinated with human resources department to handle payroll and personnel databases.
Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Completed forms and reports to facilitate admission, transfer or discharge.
February 2016 - January 2018
BEST TIME TRAVEL TUNISIA - TUNIS, TUNISIA
Sales Manager
Learned and applied preferred systems for scheduling, purchasing and problem-solving.
Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
Supervised staff and delegated tasks to maintain positive, productive administrative operations.
Verified customer information for orderly, up-to-date online systems.
Greeted visitors, employees and clients politely and professionally for excellent reception service.
March 2014 - January 2016
HOTEL MIRAMAR,TUNIS - TUNIS, TUNISIA
Second Reservation Manager
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Handled billing information over phone.
Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
Identified and communicated customer needs to supply chain capacity and quality teams.
Generated and reported performance metrics to management to inform decision-making.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
January 2009 - July 2013
SBI PRODUCTION - TUNIS, TUNISIA
Sales Advisor
Composed, edited and prepared correspondence and other department documents.
Screened phone calls to take messages and route calls to appropriate personnel.
Scheduled office meetings and client appointments for staff teams.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Processed customer orders accurately and within agreed timeframes to meet service standards.
Created and maintained databases to track and record customer data.
Education
September 2010 - July 2014
UNIVERSITY OF TOURISM TUNISIA TUNISIA
High School Diploma ETHYQUE TOURISTIC
September 2009 - July 2010
ASDRUBAL SCHOOL Tunisia
Bachelor of Science Business Administration
Additional Information
MOURAD BARHOUMI, is an experienced Administrative Officer with more than 10 years of experience in providing administrative support across a variety of industries. I have a proven track record of success in streamlining operations, improving processes, and providing cost-effective solutions. I am highly organized, detail-oriented and proficient in various software applications
Certifications
CAP - Certified Administrative Professional
OOREDOO GROUP
Certificate in English /CFT TUNIS
Amplied licence in Tourism
Skills
Documentation and control
Database administration
Customer Relations
Contract negotiations
Documentation and reporting
Office administration
Travel coordination
Project Management
Staff Management
Mail handling
Administrative support
Office management
Software
Excel, Word,PowerPoint,Outlook,MS OFFICE
Languages
English
Excellent
Arabic
Excellent
Frensh
Excellent
Italian
Good
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