Supply Chain Customer Service

DORCAS TEMITOPE OGUNJOBI

ACCOUNTANT

080********, 080******** ***************@*****.*** No 14 Adeusi, Kosoko rd, Berger, Lagos state, Nigeria

SUMMARY

Results-driven professional with extensive experience in SAP Sales and Distribution (SD) modules, supply chain management, and financial operations. Proven ability to optimize business processes, implement innovative ERP solutions, and ensure compliance with financial regulations. Adept at configuring and customizing sales documents, conducting training sessions, and analyzing financial data to enhance organizational profitability. A collaborative team player with exceptional communication, analytical, and leadership skills, consistently delivering measurable improvements in performance and efficiency.

PROFESSIONAL SKILLS

Proficient in SAP SD, SAGE Evolution, and advanced spreadsheet application Expertise in financial analysis, reporting, and reconciliation.

Skilled in supply chain logistics, regulatory compliance, and data accuracy.

Strong problem-solving and decision-making capabilities.

Effective communication, negotiation, and relationship management.

Leadership and supervisory abilities with a commitment to continuous learning.

WORK EXPERIENCE

SAP SD SUPPORTER 2024 - Date

WASIL (TGI)

Implemented and deployed SAP ERP solutions for sales, achieving a 15% improvement in order processing time.

Streamlined the sales-order management cycle and post-sales activities, reducing errors by 20%. Configured pricing, billing, and customer service components, leading to a 25% increase in customer satisfaction ratings.

Conducted end-user training sessions, enhancing system adoption rates among team members by 30%.

SUPPLY CHAIN & LOGISTICS OFFICER (REMOTE) 2020 - 2023

Mirah Logistics & Services

Vetted export documentation, ensuring 100% compliance with international trade regulations.

Optimized communication channels with customers, reducing response times by 40%.

Managed data entry processes with 99.5% accuracy, leading to improved operational efficiency. Oversaw regulatory adherence and coordinated logistics, reducing delays by 15%.

FINANCE & ACCOUNTS OFFICER 2020 - 2023

Amber Drinks Limited

Increased profitability by analyzing expenses and identifying cost-saving opportunities, achieving a 10% reduction in operational costs.

Reconciled bank statements with 98% accuracy, enhancing financial reporting credibility.

Developed and processed over 1,200 invoices annually, maintaining a consistent billing cycle.

Generated financial reports, providing actionable insights that supported strategic decision-making.

ACCOUNTS OFFICER (REMOTE) 2018 - 2020

Reals Pharmaceutical Ltd

Processed and reviewed invoices, achieving a 98% accuracy rate.

Prepared financial reports for regulatory authorities, ensuring timely submission and compliance. Enhanced account inquiry resolution times by 30%, fostering improved client relationships.

ACCOUNTS INTERN 2014 - 2015

National Emergency Management Agency (NEMA)

Documented and managed supplier records, improving file retrieval efficiency by 50%. Conducted bank reconciliations, reducing ledger discrepancies by 15%.

EDUCATION AND CERTIFICATION

HIGHER NATIONAL DIPLOMA (HND), ACCOUNTING

Federal Polytechnic Ado-Ekiti

2017

NATIONAL DIPLOMA (ND), ACCOUNTING

Yaba College of Technology, Lagos

2013

SENIOR SCHOOL CERTIFICATE

Ebenezer Comprehensive High School, Lagos

2006

PROFESSIONAL CERTIFICATIONS

REFERENCE

Available on Request

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