Loan Servicing Regulatory Compliance

Gary Robinson 808-***-**** / **************@*****.*** / linkedin

Profile

Experienced Finance Professional with over 10 years in the Banking Sector. Specialized in Loan Servicing, Compliance, and Risk Analysis. Expert in System Development and Implementation, focusing on Loan Processing Automation and Efficiency Enhancement. Proven ability in Project Management, Regulatory Compliance, and Workflow Optimization in high-pressure environments.

“Excelled in various roles from Residential Loss Mitigation Specialist to Loan Servicing System Professional, consistently achieving high performance standards. Military background with technical and organizational skills.”

Expertise

System Integration

Custom Report Generation

ACH Transaction Management

Process Improvement

Risk Analysis

Strategic Reporting & Analysis

Relationship Building

Compliance Management

Operational Process Optimization

Financial Tracking System Development

Loan Servicing System Development

Experience

HAWAII STATE FEDERAL CREDIT UNION, Honolulu, HI 2017–Present

Loan Servicing System Professional (Sept 2021 to Present)

Loan Administrative Professional (July 2017 to Sept 2021)

Oversaw the development and implementation of an automated loan servicing system, enhancing efficiency and accuracy. Managed custom report generation, conducted system audits, and maintained high regulatory compliance.

Spearheaded the development of an automated loan servicing system, enhancing operational efficiency and accuracy, and reducing manual processing errors.

Managed the HMDA report review process, ensuring 100% compliance with government regulations and training staff to maintain high reporting standards.

Designed and implemented a custom report generation tool for the Loans Division, significantly improving data reporting speed and accuracy.

Conducted regular system audits and collaborated with IT for seamless system integration, maintaining a 98% regulatory compliance rate.

Innovated workflow optimization strategies, leading to a 20% increase in loan processing speed and a 25% reduction in manual processing errors.

CENTRAL PACIFIC BANK, Honolulu, HI 2012–2017

ACH Specialist (March 2017 to July 2017)

Compliance & Risk Analyst/Specialist (June 2013 to February 2017)

Residential Loss Mitigation Specialist (March 2012 to May 2013)

Initially hired as Residential Loss Mitigation, promoted and charged with enhancing transactional efficiency, ensured regulatory compliance, developed financial tracking systems, and contributed to strategic reporting and system management. Maintained high operational standards across diverse banking functions.

Streamlined ACH processes, enhancing efficiency and accuracy in transaction handling and stop payment processing.

Gary Robinson Page 2

Experience (cont.)

Managed system access and operational readiness, contributing to a 99.5% system uptime and secure employee transitions.

Developed and implemented a system for tracking loss mitigation expenses, improving accuracy and efficiency in financial processing.

Generated critical ad hoc reports, supporting strategic decision-making and operational improvements.

Conducted routine compliance audits and maintained regulatory compliance, ensuring adherence to banking policies and standards.

Account payable for Loss Mitigation Department, designed a system that enable one person to maintain and process the information while providing reports to management.

Temporary Worker Experience

Bishop and Company, Honolulu, Hawaii 7011 – 3/12

Office Clerk - Central Pacific Bank

Bishop and Company, Honolulu, Hawaii 3/2011 – 4/11; 7/11 – 3/12

Loan Originator – First Hawaiian Bank

Snelling Staffing Services, Honolulu, Hawaii 8/10 – 2/11

Office Clerk – Matson

Accountemps, Honolulu, Hawaii 4/09 – 2/10; 8/08 – 2/09

Office Clerk – Food Pantry

Oahu Church of Christ, Aiea, Hawaii 1/06 – 5/08

Bookkeeper/Office Executive

Altres Staffing, Honolulu, Hawaii 9/05 – 1/06

Accounts Payable – Pacific Health Research Institute

American Savings Bank, Honolulu, Hawaii

Military Service:

“Four years of service in the United States Army. Working as a technician, repairing printers and various communication devices."

"Three years in transportation coordination, designed staging area for the 25th infantry deployment to Thailand for training."

Education

Associates Degree, Applied Science and Computer Business Administration, Heald College, Honolulu, Hawaii (2002)

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