Customer Service Business Development
Resume:
***********@*****.***
Kettering, OH *5429
CRYSTAL
STANLEY
@
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Driven Multi-Unit Manager well-versed in increasing profitability by repositioning bottom producing stores. Adept at analyzing business operations and identifying areas of improvement resulting in high performing teams.
PROFESSIONAL SUMMARY
Indiana University East
Associate Degree : Business
Management
SKILLS
Business Development and
Planning
•
• Goals and Performance
• Budgeting
• Scheduling
• Employee Training
Key Performance Indicators
(KPIs)
•
• Area Management
• Prospecting Clients
Relationship Building and
Management
•
EDUCATION
Ideal Image MedSpa - Area Manager
10/2017 - Current
Ulta Beauty - Gold General Manager/Prestige Market Trainer 08/2014 - 10/2017
JcPenney/Sephora - Human Resource Leader
03/2013 - 08/2014
WORK HISTORY
Oversaw operations of multiple clinics, including budget planning, strategy development, community outreach, forecasting and payroll.
•
Increased overall sales by 200% through capitalizing on new potential opportunities and developing and maintaining partnerships with new companies.
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Drove revenues and team morale by developing and deploying sales contests.
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Directed all business functions for locations in several states, including operational P&L financial duties, workforce planning, customer retention and customer service management.
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Conducted training sessions to educate employees on best practices and procedures to increase profitability.
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Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
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Cross-trained existing employees to maximize team agility and performance.
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Set and managed schedules to give proper coverage to required areas and meet customer service demands.
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Supervised, empowered, and trained all Prestige Manager in the region by monitoring activities, coaching and offering hands-on support.
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Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
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• Hired, trained and mentored staff to maximize effectiveness. Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
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• Created and implemented forward-thinking initiatives to improve Limited Brands - Victoria's Secret/Bath And Body Works - Retail Store Manager
10/1995 - 03/2013
employee engagement.
Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
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Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
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Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.
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Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
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Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
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Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
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Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
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Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
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Recruited, hired and trained high revenue productive team with excellent product knowledge.
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Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
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