Customer Service Sales Representative

Mike Clifford

Utah County, UT

**********@*****.*** or Cell phone 801-***-****

#readytowork

Teleperformance

**/**/**** - **/**/2022

I took inbound calls for USAA credit cards, Dealt with customer service questions, billing inquiries and customer complaints.

Work Experience

Customer Service Representative

Black Turtle Services - Utah County, UT

October 2017 to May 2020

I took inbound calls for the Affordable care act.

Dealt with open enrollment, special enrollment periods, data matching issues, tax preparation

Sales Representative

O'Currance Teleservices - Utah County, UT

March 2010 to September 2017

Inbound Sales Representative, Supervisor, Trainer

Started as a sales representative for various products.

Promoted to Supervisor and trainer on 2/2015 for AT and T, went back to inbound sales 12/2017

they lost contract with AT and T

Customer Service Representative

Convergyes - Utah County, UT

November 2005 to February 2010

Took inbound calls for Bank of America

Dealt with customer service questions, billing inquiries and customer complaints

Education

High school diploma

East High School - Utah County, UT

October 2017 to Present

Skills

• Account Management (3 years)

• Upselling (5 years)

• Cold Calling (3 years)

• Sales Management (2 years)

• Inside Sales (6 years)

• Outside Sales (Less than 1 year)

• Telemarketing

• B2B Sales (7 years)

• Insurance Sales

• Customer Relationship Management (2 years)

• Marketing (5 years)

• Salesforce

• CRM Software

• Direct Sales (6 years)

• Negotiation

Contact this candidate