Customer Service Part-Time

Emily Qiu

502-***-**** ************@******.*** www.linkedin.com/in/yiran-emily-qiu

OBJECTIVE

Dedicated and customer-focused professional transitioning into the food and beverage industry. Passionate about delivering exceptional customer service, maintaining a positive and welcoming environment, and ensuring efficient operations. Seeking a part-time Barista position at Starbucks to leverage my strong communication skills, attention to detail, and ability to thrive in a fast-paced environment.

EDUCATION

University of Pennsylvia Philadelphia, PA

Masters in Computer Information Technology Expected May 2026

Indiana University Kelley School of Business Indianapolis, IN

B.S. Business (Accounting, Finance, and Data Analytics)

Dec 2023

SKILLS & QUALIFICATIONS

Customer Service & Communication: Strong interpersonal skills, ability to handle customer inquiries with professionalism and enthusiasm.

Teamwork & Collaboration: Experienced in working with cross-functional teams and providing support in dynamic settings.

Problem-Solving: Ability to handle fast-paced environments and resolve customer concerns effectively.

Cash Handling & POS Systems: Familiarity with payment processing and attention to detail in handling transactions.

Time Management & Efficiency: Proven ability to multitask and prioritize tasks in high-demand situations.

PROFESSIONAL EXPERIENCE

Vanguard Malvern, PA

Junior Financial Data Analyst Feb 2024 – Present

Provided exceptional customer support to internal teams, ensuring accurate and efficient handling of financial data.

Collaborated with multiple departments to improve communication and streamline workflow.

Managed high volumes of data with attention to detail, ensuring accuracy and timeliness.

PwC (PricewaterhouseCoopers LLP) Seattle, WA

Digital Assurance & Transparency Intern Tableau, Power BI, ERP Systems Jun 2023 – Aug 2023

Assisted in client interactions by addressing inquiries and ensuring smooth communication.

Conducted research and provided data insights, demonstrating the ability to manage multiple tasks under deadlines.

Worked in a collaborative environment, emphasizing teamwork and adaptability.

PROJECT EXPERIENCE

Indiana University Café Indianapolis, IN

Student Barista Aug 2022 – Dec 2023

Provided exceptional customer service, ensuring a welcoming and efficient café experience.

Accurately handled cash and card transactions, maintaining financial accuracy.

Prepared a variety of beverages while maintaining quality and consistency.

Assisted in restocking, cleaning, and maintaining store operations.

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