Customer Service Support

Tamela Kendall

502-***-**** *************@*****.*** Louisville, KY 40214

SUMMARY

Positive, upbeat Customer Service Specialist with 14 years experience, providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

SKILLS

Customer Assistance

Inventory

Stock management

Sales strategies

Workforce Management

Customer relations

Customer Service

Merchandising

Records management

Customer retention

Recruiting and hiring

Purchasing and planning

Supervision and training

Employee development

Schedule management

EXPERIENCE

Customer Service Representative RX, Chewy Pharmacy, July 2023-Current

Louisville, KY

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Educated customers on special pricing opportunities and company offerings.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Consulted with customers to resolve service and billing issues.

Special Projects - Cold Chain calls as assigned by Supervisor

Customer Service Specialist 2, Toshiba Business Solutions, August 2021-April 2023

Louisville, KY

Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Provided assistance to multi state dispatch and scheduling technicians.

Documented customer correspondence in CRM to track requests, problems and solutions.

Assistant Store Manager, Direct Tools Factory Outlet, October 2019-March 2020

Louisville, KY

Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.

Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

Coached and developed store associates through formal and informal interactions.

Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.

Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.

Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.

Service Desk Associate, Home Depot, June 2014-September 2016

Louisville, KY

All checkouts, returns, credits and Credit applications.

Any Online order pick ups, RTV (Return To Vendor) products with paperwork.

Required product knowledge and store locations.

Promoted to MET Team as a MEA associate.

Setup and upkeep for products based on vendor specifications.

Assembled product set up as well as the current count for products.

Prepared reports for inventory.

Office Manager, MSM Mid South Marketing, February 2009-June 2014

Clarksville, IN

All phone, express mail, appointments & faxes.

Any customer information needed for Finality of Sales Contracts.

Booth rentals, hotel arrangements & rental spaces.

Also handled all travel for out of state shows.

CSR/ Disconnects - CSR, LGE, March 2004-August 2004

Louisville, KY

Full-Time/Temp Hire Customer Assistance Center.

Payment arrangements on disconnects.

Credits, EMERGENCY contact training.

Any reconnects with a Line Person on the job site.

Clearance and training for 911 patch through.

Multiple company contacts.

On-Call required.

BellSouth, January 1998-June 2003

Louisville, KY

New connections and payment arrangements.

Sales/Retention.

Constant contact with customers that included follow up for service and any problem solving or adjustments required.

Upgrades to current service.

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