Customer Service Data Entry
Resume:
Shamika Harrell
Cottonwood, AL *****
***************@*****.***
Professional Summary
More than 7 years’ successful experience in administrative assistance, customer service and support with recognized strengths in account maintenance, problem solving and troubleshooting, support staff, and planning/ implementing proactive procedures and systems to avoid problems in the first place. Possesses solid computer skills. Excellent working knowledge using all MicroSoft Windows systems, including XP; Microsoft Excel, WordPerfect, Microsoft Word, Outlook, etc. Ability to train, motivate and supervise customer service employees.
A team player, acknowledged as, “Total Quality Customer Service Professional. Knowledgeable in all phases of the Service industry. Possesses the ability to multi-task and works well under pressure, while continually maintaining a positive and influencing attitude. Authorized to work in the US for any employer
Work Experience
Home Health Aide
Home Health-Ashford, AL
November 2023 to Present
Assistance in daily activities of the elderly; shopping, cooking, cleaning, bathing and, maintaining a schedule of medications
Cashier/Customer Service
Dollar General-Cottonwood, AL
February 2022 to November 2023
Provide superior customer service and, leadership. Cash handling/ Operate a cash register, Collect payment from customers, Make change, and Maintain cash security. Receive, open, and unpack merchandise, Stock shelves and, Restock and rotate merchandise. Store Manager
RITE AID-Baltimore, MD
May 2020 to June 2022
Responsible for overseeing the daily operations of the store, making sure it runs smoothly and effectively. Other duties included motivating the sales team, creating business strategies, developing promotional material, and training new staff.
Customer Service Representative
MAXIMUS-Columbia, MD
March 2018 to March 2020
● Answered inbound calls, collected, and updated consumer's contact information
● Listened to consumer's comments and educated them on the best solution moving forward
● Assisted consumer with application completion for health insurance, enrollment details, and escalation procedures (as required)
Personnel Associate I
Maryland Department of Public Safety and Correction-Baltimore, MD June 2014 to March 2018
• Provide administrative support for the department
• Answer phone lines, receiving and processing incoming mail, application control, data entry of new employment applications into SIGMA
• Provide customer service to potential candidates by answering questions, and providing information regarding various positions, application information, testing information, etc.
• Preparation of Job Fair materials, testing materials, printing, copying, etc.
• Attend and represent department at Job Fairs for recruitment of new employment. Administrative Assistant II
MILES & STOCKBRIDGE P.C-Baltimore, MD
May 2009 to April 2014
• Support the attorneys with preparation in their many cases; preparing documents, proofreading, copying, and other administrative duties.
• Provide exceptional customer service while quickly and effectively solving customer challenges.
• Maintain quality control of the satellite office, including opening and closing of the office.
• Answering and directing phone calls, handling client concerns, data entry, use of computer system and facsimile.
• Assisting where needed in various departments of the firm, with different projects. Processor
FREEDOM POINT FINANCIAL-Columbia, MD
April 2008 to April 2009
(Temporary Position)
· Process high volume operational documents for the corporate office.
· Verify client payments and distribute mail.
Customer Service Representative
JK HARRIS & CO.-Owings Mills, MD
February 2001 to January 2008
· Answering multiple phone lines in a call center setting.
· Verifying accounts and assisting clients with questions and concerns regarding their account(s) and/or what steps are being taken to assist their individual situation(s).
· Data entry, updating accounts with new or corrected information and making notations
· Explaining the different types of services JK Harris has to offer, to potential clients and re-selling additional products clients to assist in their situation(s)
· Provide administrative support to VP of the company
· Collections, training setting and verifying appointments for various offices Education
HIGH SCHOOL DIPLOMA
WALBROOK SENIOR HIGH
2000
Skills
• Windows
• Microsoft Excel
• Accounting
• More than 7 years' successful experience in administrative assistance, customer service and support with recognized
strengths in account maintenance, problem solving and troubleshooting, support staff, and planning/ implementing
proactive procedures and systems to avoid problems in the first place. Possesses solid computer skills. Excellent working
knowledge using all MicroSoft Windows systems, including XP; Microsoft Excel, WordPerfect, Microsoft Word, Outlook,
etc. Ability to train, motivate and supervise customer service employees. A team player, acknowledged as, "Total Quality Customer Service Professional. Knowledgeable in all phases of the Service
industry. Possesses the ability to multi-task and works well under pressure, while continually maintaining a positive and
influencing attitude.
• Software troubleshooting
• Guest services
• Clerical experience
• Account management
• Office experience
• Supervising experience
• Microsoft Word
• Phone etiquette
• Proofreading
• Communication skills
• Word processing
• Store management
• Organizational skills
• Data entry
• Customer service
• Quality assurance
• Front desk
• Quality control
Contact this candidate