Front Desk Guest Service
Resume:
EILEEN HOYT-FERNANDEZ
PORT ST. LUCIE, FLORIDA 34983
****************@*****.***
Professional Experience
Marriott Hutchinson Island Resort and Marina — March 17, 2023 – Present Front Desk Supervisor / Manager on Duty
Guest Service Responsibilities:
o Address guest inquiries, complaints, and requests promptly and professionally to ensure exceptional experiences.
o Resolve escalated issues and provide personalized service to VIP guests and Marriott Bonvoy members.
o Supervise and assist with check-ins, check-outs, reservations, and billing accuracy.
Team Leadership:
o Train, guide, and motivate front desk associates to deliver outstanding service while adhering to Marriott standards.
o Manage staff schedules, ensuring adequate coverage.
Operational Duties:
o Monitor daily operations, ensuring smooth shift transitions and addressing overbooking situations.
o Complete shift reports and maintain accurate incident logs.
Compliance and Safety:
o Uphold safety and security policies, responding to emergencies effectively.
Collaboration Across Departments:
o Coordinate with housekeeping, maintenance, and F&B teams to meet guest needs and support events.
188844STUCK — March 2021 – December 2022Office Administration / HR Director / Dispatch Administrator / Penske Rental Agent — Nanuet, NY
Managed daily operations for a towing company, including emergency dispatching with local police departments.
Onboarded staff and drivers, handled weekly payroll, and resolved public interactions regarding towing services.
Coordinated and managed events such as tow shows and promotional activities. Family Caretaker — August 2019 – March 2021
Provided full-time care for a family member with stage 4 Parkinson’s Disease, overseeing day-to-day healthcare needs until placement in a nursing home. EILEEN HOYT-FERNANDEZ
449 NW DOVER COURT
PORT ST. LUCIE, FLORIDA 34983
****************@*****.***
Winne Banta Basralian & Kahn, P.C. — June 2005 – August 2019 Office Administrator / HR Director / IT Director — Hackensack, NJ
Solely managed all HR functions, including hiring, onboarding, benefits administration, employee relations, and payroll for 75 employees.
Negotiated and maintained health, dental, vision, life, disability, and long-term care insurance plans.
Supervised 15 legal secretaries, 8 administrative staff, interns, and IT support.
Created and maintained office budgets, vendor contracts, and managed firm mergers.
Planned and executed high-profile events, including an annual firm holiday reception with over 500 attendees.
Grubman Indursky & Schindler, P.C. — June 1986 – June 2005 Office Administrator — New York, NY
Oversaw daily operations, growing the firm from 20 to 75 employees.
Managed HR functions, including hiring, benefits administration, and staff performance.
Handled IT oversight, event planning, budgeting, and vendor negotiations. Skills
Leadership & Team Management: Strong ability to train, guide, and motivate staff to achieve operational excellence.
Guest Services: Adept at providing exceptional customer experiences and resolving escalated issues.
Event Planning: Extensive experience coordinating and executing high-profile events.
HR Management: Skilled in onboarding, benefits administration, payroll, and employee relations.
Administrative Expertise: Proficient in budgeting, vendor negotiations, and office management.
References
Available upon request.
EILEEN HOYT-FERNANDEZ
449 NW DOVER COURT
PORT ST. LUCIE, FLORIDA 34983
****************@*****.***
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