Customer Service Loan Servicing
Resume:
Dennis Alvarez
***************@*****.***
Professional Summary
Highly knowledgeable and personable Banking Professional with 17 years of Commercial Real Estate and Commercial loans experience, excellent customer service approach, and detail-oriented.
Experience
Customer Service Representative - Contract Worker
August 2024 – Present
Nations Benefits Plantation, FL
Answer and address inbound phone calls in regards to health patients supplemental insurance and members flex spending cards. Commercial Loans Servicing – Contract Worker
March 2023 – May 2023
Wipro Limited East Brunswick, NJ/ Remote
Received paid Commercial loan servicing refresher courses with a team of 10 while waiting for assignment.
Review of mortgage and insurance documentation classes. Commercial Loans – Loan Servicing Associate
July 2018 – March 2022
Modern Bank, N.A New York, NY/ Remote
Communicated with Agent Banks for payment and LIBOR Information on the Syndicated Commercial Loans.
Entered Daily & Monthly agency reporting, remitting and reconciliation on a daily basis
Maintained escrow analyses and payment processing
Posted payments, escrow and reserve activity and updating loan information in the loan servicing software (Fiserve).
Reviewed loan documents and onboarding newly originated loans into the loan servicing software
Generated and provide payment histories upon request of borrowers
Assisted with agency audits
Reviewed and send out borrower mortgage statements monthly
Processed loan advance offering tickets for drawdowns, rollovers, pay downs, loan splits, conversions, break funding, rate and spread changes, LC activity, as applicable.
Processed Onboarding, tracking and payoffs of SBA loans.
Communicated with insurance agents to make sure documents were up to date.
Constant communication with loan borrowers to maintain the integrity of the loan.
Entered data into the system
Commercial Loan Servicing – Temporary Worker New York, NY October 2017 – June 2018
Signature Bank & ABN AMRO
Processed incoming and outgoing payments
Entered data into the servicing system
Commercial Loan Servicing Specialist/ Loan Operations December 2004 – July 2017
HSBC Bank USA, NA New York, NY & Jersey City, NJ
Handled CRE Loan Operations inquiries from internal and external customers
Verified and entered Daily LIBOR rates into McCraken System
Provided annual audit confirmations to borrowers and accountants
Processed Payoffs
Sent out monthly LIBOR rates to participating banks on syndicated loans
Escrows and insurances, and processing of loan maintenance items of all loan files.
Manage funding and payments of affordable Housing loans
Maintenance and archiving of loan documents to Iron Mountain and Recall.
Tracking of lines of credit, letters of credit, recorded securities (such as UCC’s and mortgage liens)
Reviewed yearly insurance and updated it into the system
Dealt with outside counsel to receive the necessary documents for the legal files.
Dealt with in-house attorney on paid off loans
Tracked taxes and payments with the help of Corelogic
Processed checks for the Real Estate and Cash Management Dept
Indexed and imaged loan documents
Assisted managers with ad hoc projects
Communicated with lead banks on syndicated loans to collect insurance information (Accord certificates) Software Applications and Technical Skills
Worked Remotely from home using Citrix Workspace
Microsoft Office
Strategy (McCraken)
WLI/CIF (HSBC internal Software)
Fiserv.
Filenet & AFS
Bilingual in Spanish
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