Customer Service Payroll Specialist
Resume:
Tanji O. Courtney
Phoenix, AZ 85043
*************@*****.***
Objectives
Obtain a rewarding and challenging position with potential for growth with an established company that can leverage my current leadership and customer service skills.
Experience
Dec 2022 April 2024 BHT/ Payroll Specialist
Advance Wellness Tempe, AZ
● Appropriately assess risk when business decisions are made, demonstrating particular consideration for the program’s reputation, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, Review and analyze claims after submission to ensure claimants following proper guidelines to receive benefits
● Research, plan, develop and implement the company’s program
● Initiate and set goals for the program based on strategic objectives
● Maintain Insurance Audits and Claims
● Develop and approve operations and budgets
● Ensure accurate and timely processing of new hires, change of status, and terminations July 2018 Nov 2022 Credit Specialist/Billing Specialist Elite Comfort Solutions Newnan, GA
● Processing 300-400 Invoices Daily
● Created sales Orders
● Processed Orders
● Processed Credits for Customers
● Correspond with Customers regarding Accounts
● Conducted InventoriesResearching Billing discrepancies
● Proficient In QuickBooks and Excel
● Proficient in Microsoft D365
October 2014 January 2018 Store Manager
Atlanta Check Cashing Atlanta, GA
● Supervised and assigned duties to workers and scheduled break periods
● Processed monetary transactions utilizing internal electronic and computerized systems
● Performed basic accounting and bookkeeping procedures
● Working with team members to achieve sales goals, while providing quality customer service
● Balanced cash registers, daily cash receipts and completed required paperwork prior to the end of each shift
● Ensured accurate cash management which included verifying/overriding voids
● Monitoring daily cash drawer drops, and restocking employee cash drawers
● Verify all Western Union Money Orders
● Authorize Checks
February 2011 September 2014 Store Manager
Inmotion Entertainment Atlanta, GA
● Responsible for scheduling for team of 6 with two shifts.
● Processing payroll for employees with use of Kronos system, ensuring time sheets are accurate and turned in on time.
● Engaging sales staff and customers continuously
● Asking relevant questions, demonstrating products that fit the customers’ needs
● Making sales and attaining goals for the store
● Training, coaching, leading, managing and promoting sales team members to higher levels of performance
● Tracking and recording all sales, inventory, finances, cash, and merchandise on a daily basis
● Recruiting, interviewing and hiring new staff as necessary January 2007 February 2011 Lead CSR Specialist
Office Depot Milwaukee, WI
● Manager of the Technology Department
● Responsible for maintaining accurate inventory controls through adherence to company guidelines and policies
● Provided exceptional in-store customer service experience
● Proactively engaged customer to make every interaction satisfactory.
● Developed product/solution expertise in key areas such as technology, furniture, with a general understanding of copy and print.
● Cash handling experience as a Cashier
Skills
● Fantastic upbeat personality with Strong Leadership qualities
● Great interpersonal and teamwork skills
● Great phone and communication skills
● Strong problem solving skills
● Strong computer skills
● Self-Starter able to begin & complete tasks without supervision
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