Client Services Training Manager
Resume:
Stanley Toomer
McDonough, GA 30253 ********@*****.***
Results oriented with a solid track record of experience in the collection industry overseeing a staff of up to 75 employees. Strong analytical and organizational skills combined with the ability to work well with people at all levels. Strong knowledge of Microsoft applications. Independently gathers, conducts and analyzes data and information. Keen attention to detail, conflict resolution skills, self-starter; flexible ACH cash posting. New hire recruiter and training manager.
Work Experience
Collections /Credit Manager
Prosponsive Logistics-Atlanta, GA
January 2023 to Present
Responsible for assessing and managing the creditworthiness of individuals or businesses applying for credit. Evaluate financial data, analyze credit reports, set credit limits, and ensure compliance with credit policies. Additionally, they monitor accounts, handle collections, and work to minimize credit risk while maintaining good customer relationships.
Client Services Manager
ARC Management Group-Kennesaw, GA February 2019 to January 2023
Build and nurture strong personal relationships with clients and process individual needs of the client. Work as liaise between clients, account managers and appropriate personnel to manage and update client files with complete information. Also correspond with clients to resolve any problems or concerns.
Perform other duties as required to build a strong business relationship with clients.
Collections Manager Insurance Services
RMS/Iqor-Atlanta, GA
January 2012 to December 2018
Managing a team of collectors to recover 1.7 million dollars in workers compensation and general liability insurance every month. Leading a team of collectors negotiating with business owners, accountants, CFOs, and Attorney's offices. Achieved a 107% annual recovery rate. Analyzed collection trends.
Commercial Collection Manager/AVP
Dun & Bradstreet - RMS/Iqor-Atlanta, GA
January 2001 to December 2012
Fostered teamwork within groups to ensure a professional, quality-oriented work environment. Organized and coordinated workflows. Managed and set collectors’ budgets. Managed an auto dialer system. Analyzed collection trends with successful recoveries of 113% over the annual budget.
Maintained effective and exceptional verbal and written communication with staff via senior staff meetings, general department meetings, and memoranda regarding procedural and technical changes and departmental policies. Handled escalated complaint calls.
Skills
Cash Collections
Cash Posting
Credit Analysis
Account Reconciliation
A/R Management
Collections Management (Accounts Receivable)
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