Customer Service Representative

Professional Summary

Skills

Experience

Education

Coreca Griffin

708-***-**** *************@*****.*** Chicago, IL 60620 Hardworking Customer Service Representative with strong history of meeting and exceeding customer expectations. Sales and service expert with record of achieving performance targets while maintaining high-quality standards. Expert-level knowledge of industry service protocols and best practices.

• Care plan implementation • Vital sign recording • Family support and assistance

• Account updating • Record preparation • Call management

• Problem resolution

Certified Nursing Assistant April 2021 - Current

Gerald Llc, Chicago, Illinois

• Improved patient quality of life by assisting with daily living activities.

• Protected patients by monitoring conditions and promptly reporting problems to RNs.

• Kept patients clean, dry, and properly cared for under direction of registered nurses. Customer Service Representative January 2018 - March 2021 amazon, Chicago, Illinois

• Handled customer inquiries, payments and service requests.

• Anticipated needs and resolved problems to keep customers happy.

• Enhanced customer satisfaction with fast, knowledgeable service.

• Met personal, team and company goals in customer service environment.

• Delivered fast and friendly service to handle questions and service complaints.

• Built trusting relationship with customers to better understand needs.

• Processed customer exchanges, refunds and bill adjustments to correct product or service problems. Sales and Customer Support Manager November 2014 - January 2018 Anywhere Works, monticello, Iowa

• Resolved faulty product complaints with replacement and return policies.

• Sustained high customer satisfaction rates with problem resolution and feedback loops.

• Established and recommended equipment purchases from client requirements.

• Capitalized on emerging trends to sell new goods and services. business and management: Business - Mctc Community College, Minneapolis, mn May 2010

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